Carla

Reserved a vehicle went to the location to pick it up just 2 told they have no vehicle. N lost my money

Reserved a car used my bank card to hold the reservation and aporox 10 mins later i cancelled my reservation. They responded with the customery:" thank you sorry that we could not help you blah blah blah." This was at 630 pm. At 1 am i get a email comfirming my cancelled reservation. So i again cancelled it saying i cancelled it at 630 the night before 7 hours earlier. Only to get a respinse of there is no refund on your reservation! I called my bank and they hit my acct for $322. They offered me credit for that amount but not a refund. I said fine i will keep my reservation since i have paid for it and was told i no longer had a car reserved so credit only. I jave beem fighting with them and i have got no where. The fact that they hit my acct after i cancelled and never made any other reservations! They are crooks, scamets thiefs and should be investiagated for fraud and robbery! Had no choice but to hove 1 star so i could post my review they are negative in star dept!

First off this is just a 3rd party renting for rental companies. Not a ride share type deal. But anyways I decided to try Carla here in Denver Colorado registered book my car and a decent decent compared to the rest of how to decent fee for it right along the average so I was happy finished paying for everything and I got the rental laws taken care of and then it comes flashing on my screen don't know where before $500 deposit due at pickup when picking up the car I'm thinking shoot I don't have $500 I'd barely got enough to cover the rental and I thought with my credit card on file happy good enough no so I try to cancel my reservation not 5 minutes after making it it says you have you have gotten you have reserved a a car at a price that's not refundable had a rate that's not refundable it's horse$#*! too so body answers unprofessional answering machine sounds like it just a single person's home but getting a hold of you for the car rental for the 2 days now wife and kids and me are stuck in the streets with no parent transportation and they think it's just some funny game talk to the rental car agency that they're renting for they say cuz it was through a third party that the third party has to call them and tell him that it's okay to release my refund however they won't call me back to even do that places to joke stay away from them do not use them same rate that just the rental company he'll give you so just if you're going to rent from anybody go to a rental company you're going to charge you the same fees

On February 13,2023 I booked a rental car through Carla Car Rental App. They took half the payment which was $142.50 when I booked and the remainder was to be paid in person when I picked up the car. About 10 minutes after booking they charged me again for $72 but the reasoning was never given to me when I asked multiple times. After that the car rental agency called me and stated they had to cancel my reservation because they did not have any cars available that day. I then called Carla Car Rental and told them the reservation was canceled by the agency and I requested a refund so I could book elsewhere for my trip. They continuously declined my refund even though this cancellation was not my fault. The agency cancelled due to lack of inventory, I never received a car nor was offered to get a car from another agency through Carla and no where in any of their policies does it state that a refund is not allowed if the cancellation isn't due to something the customer did (i.e choosing to not pick up car, not having proper documentation such as license or credit card when arriving to agency to pick up car & etc.). None of their reasons apply to my situation because I did not cancel my reservation and I had everything needed to pick my rental up that day. The agency canceled simply due to not having cars in stock. After going back and forth trying to get my refund back I came across so many negative reviews of this company and people having the same issue as me when it pertains to a refund due to not receiving a car. The reviews are on google, Reddit, and their Facebook page. The only thing they offered me was a credit to use with them even though I stated I would never ever use them again. Also, they keep track of people's phone numbers when there is a dispute and will purposely ignore your call but if you call from a different number they'll answer and they will not provide legal information needed to take them to court if needed due to no resolution.

I pay online $215 and my pick up day I went to the agency and want to charge me $1,800 more I never get the car, I'm trying via e mail to get my money back but no one helps. A BIG SCAM

They have changed the date of my reservation and the Town and they do not want to reimburse me 12 hours after that and they did 2 deposit debits instead of one
STAY AWAY

I am writing especially for American tourists, please read my message before you book any car through this app, you will lose money, and so I booked a car through this app, they charged me 574$ of the initial amount and I had to pay the rest of the money in the amount of 1200+ $ when I pick up the car, but when I arrived at the Avis location to pick up my car, they told me that they did not have this car and apologized for the damage caused, they wasted my precious time + because of them I lost an important business meeting, but that's not all, after I wrote to Carla's support service to get my money back for the goods not received, they refused to return the money to me without any reason, and there can't be any reason and it doesn't matter to me since I I didn't receive my car and besides the fact that they were obliged to immediately return my money, they also owed me compensation for the damage and inconvenience caused, but they even refuse to return my money to me, and this is chaos and illegal action, I ask all tourists to be be careful from this app and Avis rental car, if you suddenly pay in advance through a credit card or through another and you have a problem with the car, then you will most likely lose all your money thanks, and I am not going to pay not one cent, and after I have a problem with my credit history, there will be legal problems with this company with my

I was ripped off by rentcarla.com I was charged 2 times once by them and another time by Avis, scam company.

They are scammers. Report them to the BBB and file a class action lawsuit. Simple enough. The companies they supposedly work with don't know of them

DO NOT USE. THEY ARE A SCAM THE MONEY YOU PAY THEM DOES NOT GO TOWARDS THE RENTAL. THE DO NOT DISCLOSE ANY INFORMATION AND THE CAR RENTAL PLACE HAS NO IDEA WHAT YOUR TALKINH ABOUT

WORST CUSTOMER SERVICE, NEVER BOOK WITH THEM. I would never bash a company that didn't at least put effort into trying to resolve the issue, but they did not do anything to help.

I had a booking with Carla, I had a confirmation email that included my confirmation number, what car we were booking, etc. On the day I arrived at the airport I tried to get ahold of them and they informed me my booking was cancelled, which they NEVER notified me about. All I had received from them was a confirmation email and multiple promotional deals (and yes I checked my junk box).

Their idea to resolve the issue was to offer a 15% discount on my next booking … A JOKE. Oh and to refund my deposit. So if I wouldn't have contacted them, they would have kept my deposit for a cancellation THEY MADE. I was honestly convinced I had been scammed.

Because of their mess up, I had to incur an additional £400 in costs. I wasted a day of my trip having to travel from Paris to London and then from London back to Paris. I would have made other travel arrangements if I would have been notified of the cancellation.

THIS IS THE WORST COMPANY, if I could give zero stars I would.

Found a great deal on this website! They had great rates in LV. I found a great deal for a Jetta. Highly recommended!

I cannot agree more with all the other reviewers leaving their negative reviews. Carla did precisely that with me. I made a reservation for an automatic transmission car on their website. When the reservation request came through, I received a confirmation instantly, showing a "manual transmission" instead of "Automatic Transmission." I did not know what to do because you can only do a few things on their website, but not all. It seems that they intentionally force you to use their smartphone app only. I clicked cancel on the reservation tab, assuming it was an instant request to cancel the reservation because it did not offer the automatic car I had requested. I also outlined this reason in the cancellation request and shared it with their customer support email as a follow-up. Despite all that, they said it's their policy that if you don't buy a so-called "trip cancellation" policy, they will not refund you anything. Guess what? I never saw anything during the reservation claiming or suggesting to be "trip cancellation coverage," etc. Instead, they claim everywhere on their blog and website that their cancellation is worry-free anytime. Several emails but the same canned response. No live assistance, email with no fairness standard of the industry.
Stay away or pay more elsewhere because you will be glad you looked elsewhere. I don't even think these guys are legit because, in the U.S., you cannot do business that way, and it will be unlawful to claim misleading statements about worry-free refunds, but it means nothing to them. Also, not disclosing the business transaction terms properly regarding the worry-free cancellation or the "trip-cancellation coverage" will surely land them significant legal liabilities. Anyone counting on a lawsuit, please let me know. I'd be glad to join the "teach a lesson to the crooks" forum for the sake of social good.

I don't see the option of not giving them any stars. Otherwise, they don't deserve even half a star in any category except for being scammers and cruel crooks in the industry. I would never use them ever again in life and have deleted its app from my device. Businesses that don't care about customers and morals don't live long. We will see through its slow death together soon... keep watching!

I rented a car through the Carla app. I payed in full ($380). I went to go pick up the car at my local airport, considering the Carla app "Let me". No primped windows with any disclaimers just "go pick it up at such and such at 12am" GREAT! So I went to pick my car up and low and behold they can not issue me a vehicle because I had to have a "returning flight ticket". Now, I'm a little upset. I contacted Carla customer service about this matter but their "phone line" DOESN'T WORK. They say every single time I call "There are no available agents to help you but leave your email address and confirmation number and we'll call you back" hahahahaha they didn't… only assuming they don't want to talk to people because they are to scared to deal with people over the phone. So, they hide behind a screen ripping people off like. I emailed them, they put the money in the Carla app of course cause why wouldn't they just refund my money. Okay, cool… so I went to go get another rental car but NOW I can't pay any car in full… hmmm suspicious. Fast forward to a week of back and forth emails. I was supposed to get a response back but can you guess it? Yeah I never did. So I took the liberty of emailing them again. They just send me an email saying "We can not issue you a refund, we would like to thank you in your understanding about this matter." Likeeee whaaaaaaaa? So yeah they beat me for almost $400. I'm only sure they do this to a lot of people. I will bombard reviews ALL over the internet until I get my money back. I could understand if it was my fault but fortunately it was Carla's. So if y'all reading this, better contact me ASAP. DONT USE THIS APP!

Je suis extrêmement indigné par la situation. Carla m'a fourni des informations erronées concernant les tarifs de réservation. J'ai payé 50€, mais lorsque je suis arrivé chez l'agence partenaire de Carla, Goldcar, on m'a exigé un montant trois fois supérieur à celui convenu dans le contrat initial. Je n'ai pas pu annuler la réservation ni récupérer les 50€ versés. Leur méthode consiste à afficher des prix attractifs qui n'ont absolument aucun lien avec la réalité une fois la location réglée. Cette pratique est inacceptable et trompeuse.

Бронировал машину на 7 дней через данный сервис в Белграде (Сербия), был удержан аванс 36$, вся аренда составляла около 170$. По прилёту компания арендатор Payless, мою бронь не смогли найти, автомобилей заказаной категории у них оказывается и не было никогда, предложили арендовать за 550$! ( несмотря на то что за день уточнял по брони). В итоге арендовал в другом прокате за 303$. На запрос возврата денег (аванса) в агрегаторе Carla предложили зачем-то свои бонусы на 15$. По ощущениям компания-агрегатор Carla мошенники!

CARLA CAR RENTAL app (Rent Carla) and MXC Car Rental companies in MEXICO CITY are SCAM, UNRELIABLE COMPANY AND VERY IRRESPONSIBLE

I did a pre-paid reservation in advance and worth US$300 with Carla Car Rental app (Rent Carla) to pickup the car in the MXC Car Rental company.
I arrived at Mexico City airport at 9PM and when I went to the rental car store to pick up the car, the attendant informed me that she didn't has the car I rented and that she only had a pickup truck available for twice the price OR and that she would have the car that I rented after 40 minutes and that if I waited she would give me the car. When I returned after 10 minutes she had closed the store and left me without the car and completely losted.
I had to go to Hertz to rent another expensive car and I lost the $300 I had paid and they still haven't given my money back.

They didn't show any respect or commitment to me. Unbelievable!

It was all very stressful.
They don't give what they sell and promise

CARLA CAR RENTAL app (Rent Carla) and MXC Car Rental company - ESCAPE FROM THESE 2 COMPANIES.

Book with a reliable company, even if it is more expensive, as it will save you stress upon your arrival at the airport in Mexico City.

CARLA CAR RENTAL app (Rent Carla) y MXC Car Rental company in CIDADE DE MÉXICO es STAFA, LA EMPRESA NO CONFIABLE ES MUY IRRESPONSABLE. Hicimos una reserva prepaga por valor de 300 dólares estadounidenses con Carla Car Rental app (Rent Carla) to pickup the car in the MXC Car Rental company.

Llegamos al aeropuerto de la Ciudad de México a las 9PM y cuando fuimos a la tienda de renta a recoger el auto, la dueña nos informó que no tenía el auto que yo alquilé y que solo tenía una camioneta disponible por el doble de precio O y que ella tendría el auto que alquilé después de 40 minutos y que si esperaba ella me daría el auto.

Cuando regresé después de 10 minutos ella había cerrado la tienda y me dejó sin el auto. Tuve que ir a Hertz a alquilar otro auto caro y perdí los $300 dólares que había pagado y todavía no me los devolvieron. No mostraron ningún respeto ni compromiso hacia mí. Increíble!
Fue todo muy estresante.

No cumplen con lo que venden y prometen.

CARLA CAR RENTAL app (Rent Carla) y MXC Car Rental company - ESCAPE DE ESTAS 2 EMPRESAS. Reserva con una empresa confiable, aunque sea más cara, ya que te ahorrará estrés a tu llegada al aeropuerto de la Ciudad de México.

CARLA CAR RENTAL e MXC Car Rental company NA CIDADE DO MÉXICO são EMPRESAS FRAUDULENTAS, NÃO CONFIÁVEIS e MUITO IRRESPONSÁVEIS.

Fiz a reserva pré paga com antecedência no valor de U$300 Carla Car Rental app (Rent Carla) to pickup the car in the MXC Car Rental company.

Cheguei no aeroporto da Cidade do México às 9PM e quando fui até a loja da locadora para retirar o carro, a atendente me informou que não tinha o carro que eu aluguei e que só tinha disponível uma caminhonete pelo dobro do valor OU e que teria o carro que eu aluguei após 40 minutos e que se eu aguardasse ela me entregaria o carro.
Quando retornei após 10 minutos ela havia fechado a loja e me deixou sem o carro.

Tive que ir até a Hertz para alugar outro carro maus caro e perdi os U$300 dólares que havia pago para a e até hoje não me devolveram.

Não tiveram respeito e compromisso nenhum comigo. Inacreditável!

Foi tudo muito estressante.

Eles não cumprem o que vendem e prometem

CARLA CAR RENTAL app (Rent Carla) e MXC Car Rental company - FUJA DESSAS 2 EMPRESAS.

Reserva com uma empresa confiável mesmo que mais caro pois te poupará de um stress na sua chegada ao aeroporto a Cidade do México.