Carla

They are scammer, My name is Ahmed Alshamsi from UAE Before we traveled to Bratislava my family and I we decided to book a van then we searched through the internet then unfortunately we found this scammer Carla which afford very cheap renal cars, anyway I booked a van for 14 days so they took the money and after that they emailed me with CONFIRMATION NUMBER *******869. When we arrived at Airport we went to the office on the time and they told me no cars available. Until now didnot pay me back with no reason.
Please see the attachments of the confirmation and the payments

J'ai réservé une voiture en mai 2024 pour Sept. 2024. 900$ de dépôt. Lors de mon arriver à destination il on canceller ma réservation car supposément j'était en $#*!. Mon vol est arriver a 12h30 et je me suis présentée a 15hr. Il n'avait aucune voiture de disponible. Je suis retournée le lendemain toujours pas de voiture. Il ne veulent pas me rembourser. Il me demande d'écrire au courriel ou j'ai fait la réservation. 2 discours différent.
Aucun service il n'on pas respecter le contrat de location.
Tenez vous loins de cette compagnie. Une arnaque pur et simple.

Date de l'expérience: 07 septembre 2024

I couldn't even rent the car and I paid over $200 deposit and their refusing to give me my money back but put it towards some Carla cash and I don't want to use them every again. This company is not truthful or trustworthy. I don't recommend using them at all. If there was a no star service I would give them that. No live support all emails and that's not okay. Refusing to give a single mother her money back and now I can't feed my kids. DO NOT EVER USE THIS COMPANY OR TRUST THEIR SITE!

I rented a car for pick up at 1am in the morning. Carla closed early at 8pm and the car rental was thrifty at 1am witch I had no clue that thrifty closes at 1am. Why would they let me rent a car at the time of closing. Then my flight was delayed so I couldn't get my car. I called thrifty and Carla as soon as I found out my flight was delayed. Got ahold of thrifty but still up to this day I can't get ahold of carla customer service only messages. They refuse to give me a refund even though that it wasn't my fault. I will never ever rent from them again. I've never had a problem renting a car. Company like those need to let people know there hours of operation or find a way to let people know what time the rental company closes. Like this was the worst service I've ever had. Then they say to get the unique service of a peace of mind. How the customer knows about this if it's not on there. I'm not ever useing this company again

I get to the rental car place and get to the counter lady rude as hell she go we need a $200 deposit ok I put my cars in the credit card reader and the lady go we don't take debit cards I told her I done paid for the rental and they didn't say anything about a deposit or needing a credit card so I emailed Carla's back and said I would not get refunded my $68 &change and so I paid for a rental and didn't get to even get the car they owe me money I will never use this place again

I booked a Grand Jeep Cherokee through Carla and paid $182 in full,. When I landed in West Palm Beach I was told it would be a 2 hour wait (my car was reserved for 11am and I got there at 11:15am), I was here for a baby shower and could not wait so I rented a car from another company and have been calling and emailing Carla Customer Service for 4 days and no one responds. Save your time and money and rent from someone else!

THIS WHOLE APP IS A FREAKIN SCAM! NOT ONLY DID WE BOOK WITH THEN BUT WHEN WE ARRIVE AT THE RENTAL PLACE THE MAN KNOWS NOTHING ABOUT CARLA AND IS CONFUSED,NOT ONLY WAS I NOT ABLE TO RENT A CAR BUT ALSO WASNT ABLE TO GET A REFUND.THERES NOONE TO TALK TO,NO NUMBER TO CONTACT AND ALL THE DO IS EMAIL.THEY TRU TO OFFER CARLA CASH WHICH WILL DO NO GOOD.THIS WHOLE APP WILL PISS YOU OFF AND YOULL HAVE TO CHANGE YOUR BANK CARDS.PLEASE DONT DOWNLOAD NOR USE THIS PATHETIC,AWFUL,SCAMMING APP

Absolute SCAM! Fraud! And Google Play is just as responsible. Never go to this app...delete it! It is all FRAUD! Never a rental, just a way to get your card # and steal from you...whenever they want.

I book a rental through Carla for Hertz and wasn't aware that Hertz will be closed at the time of my Rental pick up now they don't want to give me my refund back on my card but suggest that I gets Carla cash I don't want Carla cash that's not an option for me I will never book through u guys again the worse car rental booking site ever.!

To everyone's surprise my experience using Carla was just as bad as everyone else. I used the app to find and rent a car a few weeks ago. I was not sure if the rental company would accept a debit card while there to pick up the car. I asked Carla what should I expect. Their reply was that Thrifty accepts debit cards and I was good to complete the rental. Guess what? Nope they don't accept debit xards. No worries I'll talk to Carla and request a refund. It's not in their policy to refund under these conditions. I'm out 250 bucks but they gave me credit that I can use to rent a different car. No I WANT ALL OF MY CASH BACK! To ad insult to injury they also charged me 19 dollars for a subscription to Carla. I canceled that crap and they said they credited my account 19 bucks Carla cash! Furious! They even told me that they canceled and no other charges will appear. Guess what? Another 19 bucks was taken from Carla out of my account. I'm putting together a lawsuit if anyone wants to be heard send me an email at
*******@outlook.com

It is essentialy a scam, and shame on those car hire companies, in my case NU that allow themselves to be associated with it. AVOID, AVOID, AVOID.

This place is horrible
Horrible service
Horrible communication
They canceled my car rental after a $300 & said I was a no show but sent me to a place to pick up car on a Saturday that's closed on weekends
BUT I'M A NO SHOW DON'T BE BOO BOO LIKE ME

We booked through the website and when we arrived at the airport we did not find it. Even the numbers on the website are wrong. We waited 3 hours at the airport.

I paid $136 deposit and when I went to pick up the car, I was informed of an LA Local policy (this was never disclosed during my reservation on Carla) where I would be required to make an additional $1k deposit and I could not drive out of the state. Since these were not disclosed at the time of reservation, I was not prepared to make such a high deposit, and I needed to drive the car out of state - that was the whole basis of renting the car. I was also told I needed to provide my full personal insurance policy, which was not disclosed in their "documents required" section.

As none of these terms were made clear, I was not able to pick up the car and fulfill the reservation. This is 100% the fault of Carla for not providing the customer with the accurate terms of the rental.

They have refused to refund me the deposit, and have been dismissive in their communications. I will never use their services again and I urge any who are considering it to book with another company who will be responsible for proper disclosure of terms and customer service.

Had to cancel my reservation but wasn't given a refund. I contacted the company and she gave me a credit with the company. She didn't have to because there was a no refund policy. Thank you.

Defrauded over $220 by this company after already paying $135 to Avis. Customer service was nonexistent and no refund offered. Beware of this scam!

When i was stuck ln sarasota. They told me a car was available i spent money and ubered to the airport. The car was not available and they dont want to refund my deposit

Booked with Carla, no car available. Asked for refund- nope will give credit for a future use. Not satisfied. I would never recommend!