Rentalcars.com

Avoid rentalcar.com under all circumstances

My flight was cancelled so I was unable to get to the hire office before closing. I tried on numerous occasions, through email and phone calls to contact them to inform them I would be late due to a cancellation, to no avail. The following morning I finally got through on the phone to be told my hire was cancelled and I was not entitled to any form of refund. I explained if I was not entitled to a refund I would pick up the car later that day, only to be told if I wanted a car later that day I would have to rebook it and pay the full amount again.

Through no fault of my own and very unhelpful staff I am out of pocket.
I contacted enterprise car rental. The staff were courteous and could not do enough to help me. They were very apologetic for my treatment on my first visit to their country.

AVOID RENTALCAR.COM AT ANY COST THEY WILL RIP YOU OFF!

I had to take my car in unexpectedly for maintenance for 3 days and needed a rental car. I submitted my request online and drove approximately 40 miles to the airport to pick it up as there was nothing available to rent within 50 miles of where I lived. When I arrived there to pick up my car I was told that since I lived within the state I was renting and had no airline ticket I was able to rent the car. I tried calling RentalCars 3 times, and after waiting on hold, all 3 times I was told "I'm sorry, we have a bad connection, can you please call back?" Finally, I used their chat feature which took about 45 minutes, I indicated that I needed to cancel my reservation as the rental car company would not rent to me as I was an in-state resident, so I needed an airline ticket in order to do so. They told me to hold on so they could contact the rental car company to find out why I couldn't rent the car (they didn't even know the policies on rentals). When they finally got back to me they indicated that I would be charged for the first day because I cancelled the reservation after the fact and they may be able to credit me the second day. I said I wanted full credit as I was at the car rental in time, but it took about 45 minutes to get in touch with RentalCars. They said, "sorry, this is our policy" without even listening to a word I said. Needless to say, I filed a dispute with my credit card company for false representation,

Review of Rentalcars.com
Would not use this Web site again
Would not use this Web site again. I would book direct with a reputable hire car company. Booked a car through this site and did not received a booking confirmation despite the full cost of the car having been taken from my bank account. No proactive follow up of the lack of confirmation despite my requests for them to contact me led to problems on car collection and 100 pounds additional charges which rentalcars.com refused to reimburse. The company they advertised on their site (easirent) wanted 1600 pounds deposit and only on a credit card! I was charged 100 pounds extra insurance in order to avoid blocking 1600 pounds on my card for up to 4 weeks Most hire car companies charge 500 pounds,
Allow deposit by debit card and return the deposit as soon as you return the car. Felt totally scammed plus it took over two hours to collect the car with all the unexpected complications. Would never use this company or rentalcars.com again. Also were not given a copy of the damage report on collection and we're given are car with damage all along the side of the car and with no glass in one of the wing mirrors. Car was also smaller than advertised, as well as costing us in the end a total of 155 pounds for 4 days hire when additional charges were included. Rentalcars.com gave no assistance with these issues and we ended up with nothing but hassle, delay and massive cost. Would book direct with a reputable hire car company with reasonable deposit levels and no rediculous hidden charges next time.

They are supporting "Dollar Rent a Car"s insurance scam: Just like hundreds and hundreds of other customers, we were ripped off by Dollar, and rentalcars.com are not helping us to get our money back. Dollar charged us almost $ 500 (on top of a 1000 Dollar rental) for insurance we never wanted or agreed to.

This is how it works:
They take your signature (that you have to sign on a computer screen when picking up the car) and copy it onto a paper contract. On the paper contract, they add all kinds of insurances that you verbally declined (or that they don't even mention during the entire process of the pick-up!).
When you return the car, they charge it to your credit card. If you then contact them and tell them you never signed the actual contract, they will tell you they have your signature on the contract (by means of signature forgery!), and they won't refund it. If you file a dispute with your credit card company, they will show them the paper contract and tell them you signed for it.

Several class action lawsuits on this issue are pending, get info here:
http://www.investigativeguy.com/dollar-rent-a-car-overcharges/
http://www.autoblog.com/2014/08/19/dollar-rent-car-insurance-scam-video/

rentalcars.com better stop doing business with "Dollar Thrifty", before they go under together. Do not rent your car here, they are part of the fraud!

I landed at Toronto Airport YYZ and I gave my flight information to rentalcars.com (which is completely useless! Because they don't care about anything). I paid upfront the entire amount. What I didn't realize was that the time the plane lands and the time the rental place closes is the same. So the pick up time of your car is the same as the landing time, which is funny. They take your money and thats it. Worst website ever! Be warned everyone. After I reached out to them they told me it's in the terms and conditions to arrange afterhours pickup. The rental place wasn't the best either. Routes car rental has the worst service. Nobody from anywhere called me about this issue. Now they just took my money and that's it. I tried to call them but obviously they were closed when I landed in toronto. I'm just thankful it wasn't a lot of money but be warned. Next time try to get a hold of the rental place and if they are not picking up then that's a sign of bad service. Sometimes, the rental place itself has better prices than these 3rd party booking websites.

Rentalcar.com is an internet brocker, thez actually own no cars, they charge some fees and then when you go to the real rental compagny you will have to do a crédit card print for garantee. After that this compagny charges you for whatever fees they want and you don't now about. And that they dont discuss with you when you pick up the car! Rental car respond all the time the same answers: "you accepted these fees by signing the contract at the compagny". Never sign a contrat at the compagny. Beware they are working togheter actually! I paid 160$ to rental car and the 200 $ to europcar 2 weeks later

I booked and pre-paid for a Citroen C4 (I realise that class of vehicle not the specific vehicle) through rentalcar.com. When I turned up at the Budget desk in Fuerteventura and after a 40 minute wait in the queue, I was advised that they didn't have any cars left at all apart from a Citroen C1, the smallest class of car. Given that there was no alternative available I agreed to take it and was told that the cost would be readjusted to compensate - I assumed downwards. Four suitcases didn't fit into the C1 and the drive to and from the airport to the hotel involved my daughter and wife sitting in the car with a suitcase each on their knee. Not ideal.
On receiving the invoice from Budget on my return, I noticed that I had been charge additional money and on enquiring with Budget Customer Service was told that the car that I was given was a higher class than a C4 because it was automatic and that was what I had been charged for! I didn't need, book or even want an automatic. I took the car as it was the only one available. Because Budget were unable to provide me with the car that I booked. And yet I have been charged additional money for the inability of Budget to honour my reservation.
Customer Services told me in no uncertain terms that that was the situation. Hard luck! Not good. Avoid. I won't be using RentalCars.CON ever again.

AVOID THIS COMPANY LIKE THE PLAGUE. I was just hung up on by employee number ******* (Katrina), absolutely terrible company with terrible customer service. If you arrive more than 5 minutes late they have the ability to cancel your booking and offer you a zero refund. Due to a flight delay and then cancelation I was unable to pick my car up at 10:30PM one evening, and I arrived in the morning to pick up but my booking was canceled. Meaning, they kept every cent that I paid and provided me zero help. I gave them notice and heads up, but they don't care at all. The customer service is terrible and they don't care about their customers. This company is a total scam. I would recommend booking directly with the company rather saving a negligible amount of money booking through them. TERRIBLE COMPANY, AVOID AT ALL COSTS.

TOTAL SCAM!

We booked through rentalcars.com and paid in advance by debit card to rent a car from dollaruae.com. Apparently in Dubai a credit card is a compulsory form of ID even if you have paid and have a passport. Since we didn't have a credit card tohand, we were refused rental and the adviser said the booking has been cancelled and we would get a refund and as proof gave a copy of an email she sent to the head office cancelling the booking. After returning home we checked the booking email and realised that the online company was registered in the UK and that sounded odd so tried contacting them to inform them as well, however none of the numbers on their site worked and we had to send an email instead. And now the 2 companies are insisting that we should have contacted them separately on the day of collection and that rentalcars.com was not aware that our booking had been cancelled - this seems very odd and self serving considering they communicated the information regarding the booking to dollar in the first place and call themselves their partners.

They are refusing to refund even part of the AED 2000 (over $500) that they took as advance payment.

The entire rental agreement has been drafted to scam customers since the contract is so long and technical you would need a lawyer to explain it to you

JOKE FROM A COMPANY! THEY CHARGE ME IMMEDIATELY AFTER BOOKING AND MY CREDIT CARD WAS NOT ACCEPTED AT THE TIME OF PICKUP.

NO REFUND! COMMUNICATION WITH THEIR "CUSTOMER SERVICE". JOKE!

I have used rentalcars.com before in europe and have had an overall positive experience. However, their North and South American Services has been terrible.

Chile-2016. Rental car company offices were closed upon scheduled arrival. 10:00am on a Sunday, and were not scheduled to open for three days... If I had know this during my booking I would have looked elsewhere.

Mexico-2016. Visa's CDW (Collision Damage Waiver/Basic insurance) was not accepted by rental car company. Instead, to rent the car for a week the company Firefly would charge us $638/week for insurance... Beyond ludicrous pricing... For this price, we asked to see the car first. We were led to a nearly empty parking lot with one car remaining. The sales person said he was surprised how busy they were and that eh only had one car left (ours from our prepaid reservation). The car looks like it had driven through the trenches in World War I... Scratched, dented, dinged, and any extruding appendages the car had initially had been ripped off as it most evidently had been birthed through a cinder block wall... good heavens... the imagery of that prose...

Needless to say i will not be renting with RentalCars.Com in North or South America.

I booked a car 1,5 months before I needed it. Then (15 days before pick-up date), I decided to change the pick-up location. First of all, I contacted their support to find out if I have enought time to change the pick-up location then print voucher etc. they told me that it should take up to 48 hours. They also asked me if I'd like to change the drop-off location and I agreed. I asked if they require anything from my side to proceeed with my request before I left the chat, they wrote that nothing else is required and they will contact me by email. After 3 days I decided to check how the things are going. Guess what? I was told that they even didn't send my request cause they need my to confirm the drop-off location by the phone! I asked them just to change the pick-up location in this case (cause I didn't have time for a call etc.) and they told me that the request was sent to the rental company. Then I got in touch with them every 2 days and checking the progress (cause the time was passing) and at the end I asked to cancel my request cause I didn't have enough time to wait till I pick up the car. During the entire hire process and pick-up change, nobody got in touch with me. Moreover they didn't nothing with my request. I suggest to not use this service! Just use any other instead of this one

I RENT A CAR from Brazil to pick in France At 10a. M, I arrived 13p. M because the train station of part dieu was evacuated for security resons. After 3 hours the supplier said they had my reservation cancelled for no-show, condition I have never heard before and it was not signed in any email ir term and condition, but just because they had no cars available.
I spent an hour with the vendor on the phone abroad and they decided to charge me full booking, for no-show even knowing I was calling from the supplier desk, because I did not accept to change my booking and pay 3x more for the same car.
If you don't wanna DAMAGE your holidays I advice you to not use this website, neither Alamo rent car SERVICE.

Every time I travel overseas I use the same company but this time I thought I would try RentalCars.com. I was thrilled when I found the great rate they offered. As is often found in real life SOME THINGS ARE TOO GOOD TO BE TRUE. Their paperwork said we could opt to add insurance to our rental. I even made a telephone call to the company to verify this information. They were not able to find out and said they could not reach anyone in Shanon to confirm. I decided that since I had it in writing it must be true. When we arrived at the Shanon airport in Ireland, feeling rather travel weary and exhausted, we were informed by the car pick-up desk that insurance was not an option. It was required. What could we do at that point? My family was tired and staring at me... We had to have a car and the desk had the keys. The only choice was to pay the insurance which cost more than the original car rental. I will NEVER rent from this company again and I will do what I can to inform others that they need to be prepared to pay twice what they expect. My advice is to rent from a more reliable company.

The worst experience with a car rental EVER

Booked everything on rentalcars.com, asked for "Full protection" and paid in advance. Upon arrival at La Palma airport I got the first bad surprise: they told me I could either pay a 655 deposit by credit card (refundable at the end of the journey) or pay 87 - non refoundable. As I didn't have the 655 available on my credit card I had to pay the extra. On top of that I had to pay another 100 deposit for the fuel. The day of the departure I returned the car to the parking and went to the office to return the keys and get the 100 back. They made me wait for 20 minutes before opening the office and then another 30 minutes while somebody went and checked the car - all of this just to be told that I would not get the 100 deposit back because the car was "not clean enough". The girl at the desk said that if was not happy I could go to the police. My flight was departing in less than half an hour, I had to go. I call this a FRAUD. Two Dutch tourists were more lucky as they were only stolen 50. NEVER in my life am I going to use rentalcars.com or Herz again!

Made a reservation for a car in San Antonio, TX for a family vacation. My plans changed as I am a medical provider and our area is having an outbreak in CoVID-19 cases again. My son was flying in before me due to the change, but rentalcars.com would not change reservation name to his as he and his family (with 2 small children) were now coming in before me. I waited on hold for >45 minutes with actual rental agency - they couldn't help me cuz it was made through a 3rd party, Rentalcars.com would not answer their phone as they are overseas in England / Wales - they would not help through email. I even asked my daughter, who lives in town to go to airport and see if they could help as I was told possibly they could. I am so sorry I did not pay better attention when making reservation, now our family yearly vacation has a big hitch in it. My reservation will be lost as I don't get in until the next day due to my work. Now I will have to "buy" a car for the week instead of keeping / getting the one I made in advance. What a scam! Renters beware. Not at all customer friendly! Oh and to get this posted I have to make an account so they can harass me now. No help and no privacy!