Monica D.

Every time I travel overseas I use the same company but this time I thought I would try RentalCars.com. I was thrilled when I found the great rate they offered. As is often found in real life SOME THINGS ARE TOO GOOD TO BE TRUE. Their paperwork said we could opt to add insurance to our rental. I even made a telephone call to the company to verify this information. They were not able to find out and said they could not reach anyone in Shanon to confirm. I decided that since I had it in writing it must be true. When we arrived at the Shanon airport in Ireland, feeling rather travel weary and exhausted, we were informed by the car pick-up desk that insurance was not an option. It was required. What could we do at that point? My family was tired and staring at me... We had to have a car and the desk had the keys. The only choice was to pay the insurance which cost more than the original car rental. I will NEVER rent from this company again and I will do what I can to inform others that they need to be prepared to pay twice what they expect. My advice is to rent from a more reliable company.