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Andrey B.

Contributor Level

Total Points
80

1 Review by Andrey

  • Rentalcars.com

4/26/18

I booked a car 1,5 months before I needed it. Then (15 days before pick-up date), I decided to change the pick-up location. First of all, I contacted their support to find out if I have enought time to change the pick-up location then print voucher etc. they told me that it should take up to 48 hours. They also asked me if I'd like to change the drop-off location and I agreed. I asked if they require anything from my side to proceeed with my request before I left the chat, they wrote that nothing else is required and they will contact me by email. After 3 days I decided to check how the things are going. Guess what? I was told that they even didn't send my request cause they need my to confirm the drop-off location by the phone! I asked them just to change the pick-up location in this case (cause I didn't have time for a call etc.) and they told me that the request was sent to the rental company. Then I got in touch with them every 2 days and checking the progress (cause the time was passing) and at the end I asked to cancel my request cause I didn't have enough time to wait till I pick up the car. During the entire hire process and pick-up change, nobody got in touch with me. Moreover they didn't nothing with my request. I suggest to not use this service! Just use any other instead of this one

Tip for consumers:
Do not use this service, find another way to book a car.

Service
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