Billy O.

Avoid rentalcar.com under all circumstances

My flight was cancelled so I was unable to get to the hire office before closing. I tried on numerous occasions, through email and phone calls to contact them to inform them I would be late due to a cancellation, to no avail. The following morning I finally got through on the phone to be told my hire was cancelled and I was not entitled to any form of refund. I explained if I was not entitled to a refund I would pick up the car later that day, only to be told if I wanted a car later that day I would have to rebook it and pay the full amount again.

Through no fault of my own and very unhelpful staff I am out of pocket.
I contacted enterprise car rental. The staff were courteous and could not do enough to help me. They were very apologetic for my treatment on my first visit to their country.

AVOID RENTALCAR.COM AT ANY COST THEY WILL RIP YOU OFF!