Rentalcars.com

Hired from rentalcars advised to have the full coverage insurance which I did
Then told by the company I collected the car from as it wasn't their cover it was invalid.
Hired the car Full to Full. Returned the car Full, nobody to return the car to just a letterbox. On arrival home, charged to refill the car. Luckily took photo to prove it was full.
Getting nowhere trying to get a refund. They're not interested why would they be they've already had your money.
DO NOT USE THIS COMPANY ULESS YOU WANT TO BE RIPPED OFF

Absolutely disgraceful service! Booked a hire car in Nov 2021 from Chambery Airport for 12/03/2022 -got an email from Budget to check in but the booking didn't exist, Budget stopped operating out of Chambery months ago and Rentalcars didn't know! After many emails telling them they conceded that budget weren't there, today ( the 11th) I have managed to speak with someone at Rentalcars who said you can have a refund we cant get you a car! -if it hadn't have been for me checking i would have been stranded at Chambery airport without and transport - they just didn't care and thought that offering me a full refund would make up for it! -WILL NEVER USE THEM AGAIN AND WILL MAKE A POINT OF PUTTING THIS REVIEW WHEREVER I CAN!

Rentalcars.com (agency) Booking Reference = *******

Car Rental company (ENTERPRISE / ALAMO) Booking Reference = *******039

My reservation was cancelled by the ENTERPRISE company for some technical reasons at the time of car pick-up. They have immediately cancelled the reservation on the system. Car rental company DO NOT receive any money from the agency Rentalcars.com until the car is picked-up, therefore the money are held "hostage" in the pocket of the agency Rentalcars.com.

After the cancellation of the car, I was told to contact the agency for the reinbursement but rentalcars.com after 45 days still DID NOT return my money. I also provided them with official documents from ENTERPRISE to prove the cancellation, but still they don't take any action.

I have an open request, official, in the agency website for refund, and yet they never reply. I have contacted the bank to dispute the transaction because I lost my faith.

This people are just THIEVES, stay away, do not use their services. Use the website rentalcars.com to find your best car, but then visit the rental car company directly and use your credit card directly with them (even if you pay a little more).

By doing so, any reimbursement from the car rental will return to your credit card directly. No brokers or agency in between that can do everything they want unpunished by the law.

In Breif: prepaid for a rental car which they never gave me! They wouldn't even refund me afterwards!

When I went to pick up the rental car I had prepaid for, they asked me to produce a credit card as per the guidelines of the voucher provided to me by rentalcars.com.

I had provided first an embossed Credit Card (same card I used to book the car with initially) with sufficient funds, but there was an error when the hold was requested and the transaction was declined. While rental cars maintains its my fault - I supplied them with a Credit Card certificate from my Bank and a certified statement that shows that on the date of the transaction, I had a valid and active credit card with sufficient funds.

I then proceeded to provide a second credit card, but the company refused to accept it as it was not embossed While my card is in fact a credit card - Rental Cars insisted that it was an E- card and not a credit card. I showed them both my E Card and the other card - they still refused to reimburse me.

I then provided a third credit card which belongs to my companion. The company also refused this card since the card holder name is different than the reservation name.

To date - they kept all my money and keep making excuse after excuse.

The customer service here is terrible, I am trying to contact them about my claim and they hung up on me when I asked to speak English and emailed me back from 4 different colleagues with different messages. Also, the email title was "RE: potential scammer" implying I am trying to scam them when I am just trying to sort the situation.

I got covid the day we were travelling and wanted to just change the main driver but the car company told us to cancel and rebook (so we still used their car service for the allocated days and just followed the advice we were given!). Then we lost 311 euros for cancelling within 48 hours. In trying to reclaim this money, Rentalcars confirmed they would put a note in our booking for the claims department to see, but now they are denying there is any note there.

We have now spent over 800 euros with Rentalcars.
The first booking was ******* and the second was *******.

I am really disappointed because they assured me on the phone last week that it would be sorted and are now denying and ghosting me. I will not be using this service again and advising others not to as well.

We were charged more than double what we expected we would need to pay.

We booked the option to have a second driver through rentalcars.com and therefore thought it was included in the price but we got charged for it again by Europcar.

Also we did not get the small car we wanted (Toyota Aygo) but an "upgrade" which was just a car that needed to be in the country we ended our holidays. A car that needs to be brought back to its home country is totally fine, but not the huge model (Toyota Avensis) we got instead of what we booked.

They told us to not hand in the car with full fuel because the fee for fuel there would be cheaper than what we would pay for it (because they have a deal with gas stations which made sense for us at the time). That was definitely not true, since we had to pay about 50 EUR for 20 liters of standard gas.

Also there were additional 30 EUR for taxes from Europcar on top of what was stated that the fees for gas, one-way and additional driver would be costing.

When we complained when we brought the car back the guy just told us "I can not do anything about it, that is how it works".

We looked at everything very closely and read the contracts at the counter but because of the explanations we got there and the additional deposit it is very unclear what you actually need to pay in the end.

Do not use this site. Seems like a good deal, but if anything goes wrong in getting to your destination (delay/cancellation), rentalcars.com will NOT work with you and will take your money anyway. My husband and I went on our honeymoon and flew to Madrid, Spain from Miami, Florida and were to pick up our car at the airport. There were MAJOR airline delays, which ended up totaling to almost 19 hours, and we were getting very little information from the airline which was very stressful. By the time I was able to contact rentalcars.com after getting new flight information and accounting for the time difference between FL and Spain, they said they couldn't help me, my rental had been cancelled, and I was not getting a refund. Rentalcars.com had our flight information and knew our flight was majorly delayed but took our money anyway, so we paid for a car we didn't get. When we got to Madrid, we had to book a new rental at the desk. We are out an extra $500 due to this. Customer service is awful and unhelpful - when I did speak to someone on the phone at the airport, that person wouldn't speak to me even though I was the person who made the booking and whose contact info was on it, he wanted to speak to my husband, who literally had no idea what was going on. I thought that was extremely rude.
Do yourself a favor and book directly with the rental company you're going with. It will save you a lot of money and headaches.

I rented a car for a week through this company, when I came to pick up the car at Dollar, they told me that they don't have any cars and I have to demand the money back through the company I rented the car through. The next day I called this site and explained what happened and they told me that they would start working on my case and I would be informed about it within a week, they never once sent an email about my case, and a week later I called to see what was going on, the communication with them the people have zero points, no willingness to help, they hung up on me three times without any answer, and it wasn't until the fourth time that I got someone on the phone who told me that they would send me an email and that I had to wait 28 working days to get my money back, and the same after 30 days I didn't get a single email or a cent back, so I wrote to them again why I am not informed about my case and how long it will take for them to return my money, I didn't get a response from the customer service because they don't know, simple this site is a disaster! Do not pay in advance because they will try to rob you like me! And don't even rent a car through this site!

With my husband, we used Rentalcars.com to rent a car in Brazil, Florianopolis. We organised the booking through rentalcars.com with the actual rental company on sight being Innova.
We booked the car for a few days starting immediately on arrival in the Florianopolis airport late in the evening and we took it for granted that the representative of the service will wait for our flight to arrive as they specifically highlight that we have to provide them with the flight number. Otherwise they are not going to wait for us. Our flight was delayed and when we arrived, there wasn't anyone waiting for us. Nor there was any signs that they had been waiting.
We took a taxi and had to come back the next day just to hear that we were no-shows and if we want to get a refund, we have to contact the rentalcars.com, which we did. They kindly told us in an email that we should contact them again after the actual rental is over and we have the signed contract with the rental company, which we did. There was no reply for a week. When the reply came, it was a joke. Basically, they told us that we read the Terms and Conditions and according to them, it's our personal problem that we came a day late to pick up the car.
Really? C'mon, guys, how is it our problem that your partner company's representatives did not wait for our flight to arrive?
Very-very unprofessional. Not the type of service you would like to experience.
Definitely will never use again either rentalcars.com or their partners and will talk out my friends or acquaintances out of doing it.

I have just learned how sleazy this company is. They are unscrupulous and unethical in my opinion. I say so because: If you have to cancel a booking shortly after you have made it (9 hours), due to your trip being canceled (visa issue), You obviously have to cancel the pickup of the vehicle as you have committed to picking it up as per the booking. My booking was done at about 8pm the evening for a pickup the next day at 1pm at Johannesburg OR Tambo airport. Say an 18-hour window. My flight was canceled at about 2am the morning and I have responded on the website to cancel the booking. I had to; no other choice. Now the shock! rentalcars.com charge you 20% for canceling and they argue you have agreed to it? The rental company (Avis, Europcar, Thrifty's, etc) can't keep a vehicle ready for you and you don't pick it up. The rentalcars.com website only offers one option: cancel with an excessive fee of 20%. You don't know this before using rentalcars.com. So how do you cancel but don't agree to the outrageous 20%? They add a statement to the cancellation that you accept their fee. They don't offer any choice! Totally unscrupulous! Obviously, you don't accept it! But on the other side, you must cancel to prevent fees from rental company (Avis, Europcar, Hertz, etc) for not picking up? Rentalcars.com know it and abuse the situation to make easy money.

DO NOT RENT FROM THIS COMPANY

I read the reviews and decided to use this company to rent a larger vehicle. I needed to transport a service dog for the children's hospital I work for in South Florida. Our new service dog was in training in Georgia, and I thought a small SUV would be more comfortable for her on the 8-hour trip to her new home.

When I arrived at the airport to pick up my rental I was asked where I was going and when I said Georgia, I was told that I could not take the car out of state. OK, no problem. Please refund my money as you have to pre-pay, and I will use another rental agency.

Problem #1 – The contracted company at the airport has no means to give a refund and gave me 2 phone numbers to call
Problem #2 – Nobody that answers the phone can do anything to help. I was even told "this is a loss for you". They were rude and argumentative. Perhaps they have done this to other people so they have experience.

So, I was charged the moment I booked, did not receive the vehicle and then a refund was refused. Sound like a customer serviced focused company to you?

I finally got someone to respond to an email and was asked for additional information. That was 2 days ago and no response.

I recommend that you use a reputable company when you need to rent a car or risk getting taken for a ride!

They will not make an exception to change a reservation 1 day even for military orders and they were incredibly rude.

It would take me too much time to tell my story so you will have to trust me when I say... don't rent a car thru this place.

I had made a paid car reservation online with rentalcar.com to pick up April 15 2022 at CWB airport in Brazil. Upon arriving I went to the local car rental (Movida) to pick up the car, but the agent did not allow me to have the car. They said that my application was denied. I had already paid for the reservation US$548.64.
I tried to contact the phone number rentalcar.com provided at the reservation documents, but it was a fake number, there was also no local number for me to contact rentalcar.com. The local office agent told me that since the contract was not made, my refund was going to be automatic. I had to get a tax and pay a lot of money to get to my final destination. After I was able to have internet service, which was the following day. I emailed rentalcar.com explaining the situation. Rentalcar.com's only answer was that I was not going to have no my money back. I try to explain that I was abroad with no correct phone number to contact anybody, but no one even considered anything.
Do not rent from Rentcar.com its all fake.

After googling online cheap car rental companies in Canberra/Sydney Australia... rentalcars.com came up. Do not use this company... based in the UK, 3rd party agents for car rentals companies in Australia. After reading the fine print., there is an automatic $80AUD cancellation fee. $3000 - $3300 deposit/excess holding bond even with car insurance included. And then I find out the car insurance policy covers them... rentalcars.com??? If I wanted to take out car insurance with the actual car rental company in Sydney thats another cost on top. I also emailed the car rental company in Sydney and asked them what their holding deposit was...$1000 only? Going back to www.rentalcars.com they insisted bond was $3000-$3300 was clients charge and correct. THEN when you think thats the final cost you get hit with overseas transaction fees?... Of course I cancelled my booking now I am chasing the rest of my refund, partial payment received and still waiting for the rest. DO NOT USE THIS COMPANY... ITS MORE TROUBLE THAN WHAT ITS WORTH... PS... address details below::)

Reservations Department - rentalcars.com
Floors 9-12
Sunlight House
Quay Street
Manchester
M3 3JZ
UK
E: *******@rentalcars.com