Rentalcars.com

Most went wrong on this car hire from Munich airport, where we had to wait 90 minutes from we got to the Budget/Avis desk till we got the car.

- Fuel Up Front Option: I was explained that there was now downside for me to leave the car with a partly filled tank. I would just pay for what Budget/Avis filled up. I still was charged EUR 96,-, which was abt. 4 times what I expected.

- Additional Products: This was a roof rack, which turned out to be far too small for our purpose (and I had assured upfront that I needed something to take a lot of skies). So we had to skip the rack, and asked if they could skip that particular cost of 40 EUR. Oh yes, that could be possible, but had to be done by email request via Budget, after the hiring period. So we did, but no money back.

- Location surcharge: I have no idea on what this is, and why to pay it. It was something like 90 EUR. We actually got these money back after complaining.

Of course they did not have the car type that we ordered. We were therefore offered a smaller car, but to a higher price! Of course we did not accept that, and after some while got a large 9-seat van, where we had to put all the ski stuff inside and on top of the seats, unsecured.

- Price: Agreed price was 80EUR. Got a bill of 230EUR, but my card was actually charged 280EUR!
Got 90 EUR back, but still this is still fraud.

We booked with Ryanair/ rentalcars.com as broker and "Nollegiare Alghero" should give us the car, bad mistake to try to book a car there. They took the money weeks before and refused to give us the car. No hotline available on sundays. They try to sell you a double car insurance. We lost 884,26 Euro, 11 days, Ford Fiesta. "No show", they call it. First the VisaCard did not work (another car was easy to rent for us with the same Card but another company). Second reason not to give us the car: My man was in the formular as driver and on the Visa Card is my name. Third reason: we came 2 hours too late. 1 hour delay of the flight and 1 hour waiting in front of the office of "Nollegiare Alghero" in the sun 35 degrees C. So you see it is impossible to get a car, but easy to loose money with this kind of car business. I hope you read this and find a better car rental. We found "Nolauto Alghero". They have fair conditions and we rented a car without trouble. But we will never forget how unfriendly the staff of "Nollegiare Alghero" is. I hope that no longer other customers loose their money with this company! Take care!

Booked interent now goldcar DISASTER returned car week later charged 150euro for water damage to rear seats! Photos were old from previous summer and was not how i returned car in march hadnt been to beach and only me in car. THE PHOTOS used were old and failed to show 3 areas of damage highlighted when car provided.SO FAR GOLDCAR HAVENT REPLIED BUT BEWARE OFTHESE ILLEGAL PRACTICES. TAKEphotos of inside of car now to protect yourself or book with a reputable company

DO NOT USE RENTALCARS.COM! I REPEAT DO NOT USE RENTALCARS.COM! Their customer service center is in the UK and they will keep your money and not refund your money if they do not provide the services of providing you with the rental car you booked. 2 years ago I booked a car on Rentalcars.com. The place I was supposed to pick up the rental car at I could not get in contact with them. Their instructions stated when you get to the airport call them and their shuttle will come pick you up at the airport. I called them many times and I was getting busy signals or a voicemail. I even waited at their shuttle bus terminal and their shuttle never showed. I had a friend that booked a car from rentalcars.com last year. He said their rental car facilities are sleazy looking and old cars. He said the rental car he had broke down on the side of the road and he couldn't get a hold of anyone. The old saying goes you get what you pay for that is why rentalcars.com rental fees are so cheap. I have even tried to get the charges disputed 3 times from my credit card company and rentalcars.com rejects it.

This company provides a dirty, barely working, high mileage car and bills you full price if you walk away and don't want it.

I booked a car through RentalCars.com for a vacation with my family. When I arrived at the rental car counter, my car was given away, which was annoying, but they had another car available. Then when I went to check out they doubled the price of the rental with "required" taxes which were over $40/day. I called the RentalCars.com support number and they were less than helpful continuing to tell me that because I was a bit late, they couldn't help.
The issue here is that the rental car company they were working with upcharged huge fraudulent fees and taxes. The thing is, I spent the time calling other rental car places on the same block and none of them had these required fees and those fees weren't on the RentalCars.com quote page or I would never have booked. When I wrote for support they again started with talking about the pickup time. This had NOTHING to do with car types or availability and 100% to do with the fact that it was cheaper for me to book with another car rental place down the street then just paying for the scam upcharge I was being asked to pay.
This site is useless, it's a scam, they partner with scammers and they don't protect the customer. DO NOT USE this company! Save yourself the time and money and use a company that actually does due diligence on their vendors.

I received an email from rentalcars.com this morning titled: Important information about your rental. Simply put they wanted to let me know the following: We're just writing to tell you that Thrifty at Christchurch Airport have changed their name to Ezi Car Rental and are no longer part of the Thrifty Group.

In the email they gave me the option to cancel so I decided to take up the offer of cancelling the car rental and here's what it said in the email about how to do this:

Simply go to ‘Manage booking' at the top of our website and cancel your car rental booking.To make sure you get a full refund, please select ‘Trip cancelled' and put "NZ*******" in the box underneath.(If you see a message about a cancellation fee, don't worry – as this is a special case, we'll refund the cancellation fee as well.)

After I cancelled, I received a partial refund and then contacted customer service to ask when the remaining amount was coming? You would think that was a simple request?.

Unfortunately not. I have spoken to over 10 people so far in all the available contact points (chat, email and over the phone) and every single one of them have told me that I am liable for the cancellation fees and if I want to dispute it I have to call Thrifty!

How can a company email me and tell me one thing and then the customer service people tell me something completely different? This is the worst service I have EVER experienced in my entire life. I feel like a liar even though I have written communication from then stating "Not to worry"!

THE ABSOLUTE WORST ORGANISATION IN THE WORLD TO DEAL WITH!

This site is a scam. When you go pick up your car they ask for $1000 deposit. They also won't refund you. Avoid at all cost!

We have booked a car rental on Rentalcars the day of the rental. The site gave us no information before the payment about the rental company. After the payment, we realized that we rented the car from Goldcar (Fuerteventura, Canary Islands), which had 1,6 (out of 5) Google rating, and was actually not located at the airport where we wanted to rent the car (they took us to the rental place with a bus after 20 mins of waiting).

We booked a full cover on Rentalcars (the rental cost approx 70 euros, and cover an additional 70). At Goldcar, they told us that the full cover we bought was useless, and if we do not want risk, we should definitely buy the real full cover (from them) for 160 euros. We wanted to cancel at rentalcars, but they told us it would cost us 70 euros for the cancellation. However they cancelled their "full cover" for free.
Goldcar said then that we also have to pay additional 20 euros for a flexfuel policy that we did not want (also, it was not included in the quote we received from Rentalcar). Again, we called Rentalcar and they said that they cannot remove this, but we can rebook, which would cost us 20 euros more than the original amount.

All in all, we ended up paying, 250 euros, instead of 140...

RENTALCARS.COM SCAMS its customers. DO NOT BOOK WITH THEM. They made me buy their insurance and guaranteed there were no additional insurances to be paid when picking up my car at Dublin Airport. Their rental agreement even stated that I do not need any additional insurances. I paid $15 a day for 12 days of my trip.

When I got to Dublin airport I could not leave with a car unless I paid additional insurance! I did not have enough money for a $5000 CAD deposit and so I had to pay $1100 upfront. I ended up paying 45 euros a day for 12 days. If I had not paid that then I wouldn't get the car. I was STUCK and had so many road trips planned in Ireland.

Now their customer service team is not taking responsibility for THEIR error and blaming their partners (Hertz Group and Thrifty) for their mistakes. I am definitely not backing down and have contacted their partners such as Hertz Group/Thrifty to report their misleading agreements with their customers. I am making sure that their partners are aware of their SCAMS as to not hurt their own brands.

Just book directly with Hertz, Avis, Enterprise or any other car companies. It may seem expensive but look what it has cost me in the end having to deal with this horrible horrible company.

Booking Reference Number:
*******: I found the sequence of the booking to be designed to take money off people, and then be quick to look for excuse not to give them their money back for service not rendered! Is this not fraud? A kind of "terms and conditions-based fraud." In my experience, they seem really interested in helping small car rental companies (who make their money by selling insurance excess protection) to get customers to use their credit cards to book vehicles. However, rentalcars.com were keen to collect initial booking fees from me with a debit card. If you dont own a credit card, which I don't, you will be forced to pay so-called insurance excess protection costing 5 times the original rental. I only realised this condition after the booking. I refused to pay for the excess protection and abandoned the rental. The sequence of the booking did not draw my attention to the need for a credit card, but of course I had already booked using a debit card. I lost my whole money, a week's rental collected in advance. I called customer service and asked them this question: With this way of booking, is it not the case that rentalcars.com are able to collect people's money (say £1000 advance payment) via a debit card, and down the line pocket this cash (non-refundable) on the basis of "it was there in our terms and conditions, that you needed a credit card to pick up the vehicle."? Is this not what is called "Advance fee fraud"? Do your directors know this? Their response was "Sorry, it is our terms and conditions which you agreed to."
My advice: NEVER use this company, as there is likely to be other Terms and conditions-based tricks, if not outright fraudulent practices. As they say, if it looks too good to be true... Its fraud. Be safe go directly to a reputable car rental company.

After a problem with the first rental I made, that was made out to be my fault when they gave the car away to someone else, I made another reservation that was very expensive at the airport where I waited for over two hours for the other car. I go inside to check for the desk inside the airport that the reservation says is there and there is no desk for this car rental service in the airport. After talking to the other car rental agencies (that had no cars available) I find out that the company that I booked through rental cars is no longer in service after COVID. I did not receive any car, had to find a way from a tiny airport in the middle of nowhere into a city to book a third rental (not through rental cars). I made an enquirer and requested a refund and was told that it would be processed in 28 days. After 38 days and I was still not refunded so I called their customer service AGAIN and they said it will be another 2-3 weeks until I will see a refund. 54 days since the booking and still no refund! So all together I paid rental cars almost 700 euro and never got a car from them and haven't seen a refund! DO NOT USE THIS COMPANY.

I had a booking through rentalcars.com for a car in Cagliari airport.
Unfortunately the original flight that I booked had been cancelled, so I had to book a flight with another company, which will have arrived to the airport later. I tried to call europcar in Sardinia to let them know, but all operators were busy so couldn't get through, and left a voice message, as automatic reply was suggesting to do, to let them know.
Well I have arrived at the rentalcar, and the office was closed, at 7:15pm, in an airport. I asked informations at another rental car office, and they advise they closed at 6:30pm. Considering all other rental offices were open, I was a bit in shock. I called than the rentalcars.com number, but for a technical issue I couldn't get through.
I called rentalcars.com the morning after, and they told me is my fault I didn't show up for my reservation ( please note as well, they ask your details when booking, including the flight number, which was correct, so they knew I was going to be late), and I need to pay £400. The most ridiculuous situation I have ever found myself in, they ruined my holidays.

I order a rental car on site at a local agency called caldera in corfu, I paid 800$ and i never received the car saying my driver license is not accepted in greece. After checking with the local police i found that this was not true but still they refused to give me my rental car and had to rent a new car at a budget agency (which had no issue with accepting the israeli driver license) i never saw my 800$ back nor the car. I called rentalcars.com three times waited over 3 hours total for a customer service but they never answered the phone i am not sure that they even really have customer service representative. I only got a short reply to my email saying that i was refused the car due to missing documents and thats it they never replied to my other emails since and never got my money i also had to pay extra for 3 long distance calls to their customer service which as i said never reached a live person. DONT USE THIS SERVICE JUST RENT A CAR WHEN YOU GET TO YOUR DESTINATION IT IS SAFER AND MUCH CHEAPER!

Boy, where do I start. We where having a father/son trip around Europe on motorbikes as I had not seen my dad for over 3 years when we had one of our motorbikes stolen on Naples. Because of this we had to quickly sort out a one way rental car to get back home asap, sadly this booking was through rentalcars.com. When we arrived at Avis they did not accept the form of ID given (our bad) and informed us that we had to contact rentalcar.com to sort out putting another driver name on the policy. We got onto them and asked to put our second diver on the policy - to which they said that we would have to cancel the current booking and then create a new booking under the new driver name, then wait over 2 hours for that booking to go through to then pick up the car - which we had to agree to. Finally when going through this process the lady on the line then informs us that they DO NOT have a single car available for our allotted time period (even though we were lead to believe they did. And through talking to Avis they did have several of our exact cars available) and that we would have to wait for even longer or hang up and book another car online? As what she can see versus what's on line is different? Like what? Anyway as we were quickly running out of time and rentalcars.com were being no help we had to cancel. Now due to the fact we did not even step foot in a rental car and we had to cancel as they could not provide a car for us it was a bit of a rude shock when we were informed that they would only be refunding 1 out of the 4 days even though they could not provide us a car. Taking 900 euro for effectively doing nothing (must be the most profitable business model I've ever heard of), especially in a time of need. We have called them several times trying to reason with them to get a greater refund to no avail (they basically tell you to sod off). We will never be using rentalcars.com again.

Worst customer service around. Don't even help the customer out. Will never go through this company again.

Rented a car through Booking.com and the time was incorrect. The agreement stated 12AM which I thought covered if my flight arrived late and they cancelled my reservation at EASIRENT and when contacted they hung up on me and said I was going to be charged anyway. The car rental company stated they needed to charge me $150.00 dollars more and I had no choice! The car was disgustingly dirty and then when I drove away the "MAINTENCE REQUIRED" light came on and when I called I would have to return the car to original site in Orlando!
COMPLETE RIP-OFF DO NOT USE BOOKING.COM OR EASIRENT CAR RENTAL IN ORLANDO. CUSTOMER SEERVICE RUDE AT RENTAL CAR AGENCY AND BOOKING.COM