Hakon B.

Most went wrong on this car hire from Munich airport, where we had to wait 90 minutes from we got to the Budget/Avis desk till we got the car.

- Fuel Up Front Option: I was explained that there was now downside for me to leave the car with a partly filled tank. I would just pay for what Budget/Avis filled up. I still was charged EUR 96,-, which was abt. 4 times what I expected.

- Additional Products: This was a roof rack, which turned out to be far too small for our purpose (and I had assured upfront that I needed something to take a lot of skies). So we had to skip the rack, and asked if they could skip that particular cost of 40 EUR. Oh yes, that could be possible, but had to be done by email request via Budget, after the hiring period. So we did, but no money back.

- Location surcharge: I have no idea on what this is, and why to pay it. It was something like 90 EUR. We actually got these money back after complaining.

Of course they did not have the car type that we ordered. We were therefore offered a smaller car, but to a higher price! Of course we did not accept that, and after some while got a large 9-seat van, where we had to put all the ski stuff inside and on top of the seats, unsecured.

- Price: Agreed price was 80EUR. Got a bill of 230EUR, but my card was actually charged 280EUR!
Got 90 EUR back, but still this is still fraud.