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Rehlat

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AE
1 review
0 helpful votes
Follow Jusmine D.
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I booked my ticket last year January 2020, and my flight will be on April 2020! My flight got canceled already because of the pandemic so I decided to take a refund, it was a smooth transaction because they're active to reply but sooner all the phrases they sent to me through email are all the same, now its March 2021 A YEAR NOW! And I still didn't get my refund! I called up already a thousand times but unfortunately the same scenario " Kindly note that we have forwarded your email query to our support team for a review and applicable revert." The Airline already emailed me that they already give the refund to rehlat but they're fooling me around, they will tell that they are still waiting from the airline like seriously? I'm already tired and frustrated because the money i earned was wasted, everyone of us are suffering from this pandemic but they making it worst to the people who have less income. You better close the company and give refund for all the customers you cause so much inconvenience!

Date of experience: March 15, 2021
Social T. Rehlat Rep
over a year old

Dear Jusmine,

Apologies for the delay and inconvenience caused.

We have processed the refund from our end. The amount will be credited to your account in 3-4 bank working days.
Please check your mail for the refund receipt.

Regards,
Customer Delight Team

Romania
1 review
0 helpful votes
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Good booking engine available in Arabic along with English as well. Easy to book and offers amazing discounts and offers with caring customer service for instant support at all levels.

Date of experience: November 6, 2017
AE
1 review
0 helpful votes
Follow Mohammed A.
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Rehlat worse site
March 15, 2022

My booking id is ******* Ae Very bad…
My booking id is ******* Ae Very bad expreince booking with rehlat once i book a ticket dammam to dubai 2 months ago and the ticket is not isssue and amount has been deducted from my account. After alot of calls then they told me they wil refund my amount within 24 of working days. And its almost been 2 months over still my refund haven't got very worse experience. And whenever i call to customer service everytime they ask me booking id mail but no use and they do only promises in 24 hrs u wil get in a/c but no reply and everytime They ask me they wil send my refund to karam cash and 100 times i said noo i want in same bank account. Thankyou

Date of experience: March 15, 2022
Social T. Rehlat Rep
over a year old

Respected Guest,

We understand your concern and would like to resolve this issue at the earliest.

Please check your mail.

Regards,
Customer Delight Team

Saudi Arabia
1 review
0 helpful votes
Follow mohammed a.
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I had booked 5 tickets having reference PNR no. ******* (reference No. *******) for myself & my family members on 02-12-2022 From Cairo to Riyadh in Flynas airlines for a travel of 03-02-2022. Paid the full money in advance Total Fare 8616.93 saudi riyals, later i got a mail saying that the fare changed and i have to pay 1700 riyals to confirm the booking, i paid it. And after some time i got another mail saying sorry again the fare change and i need to pay 1500 riyals or i can cancel the booking. I asked for cancelling the booking and asked for refund. I keep calling the help center and mailing them but till now did not receive my refund. Its now 4 months

Mohammed alaidaros

Date of experience: April 1, 2023
Social T. Rehlat Rep
over a year old

Dear Mohammed,

We apologize for the inconvenience. We request that you share your booking details and we will definitely look into it.

Regards
Customer Delight Team

AE
1 review
2 helpful votes
Follow samundeeswari d.
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I have book ticket from to chennai to abudabi. I have made payment twice. I am trying to contact rahlat customer care number to address the issue and refund the payment. Ii have called bank to esquire regarding the refund. They said rahlat has to reject the payment. Please refund the money.
Conct me: *******417

Date of experience: December 22, 2018
Social T. Rehlat Rep
over a year old

Dear Esteemed Customer,

We terribly regret any inconvenience caused.

We tried calling you on the mentioned number a couple of times but could not connect unfortunately. Please share your booking details and an alternate number to reach you. I will look into this on a high priority and would try to resolve this as soon as possible.

You can also send an email to help@rehlat.com with all the details wherein an associate would contact you at the earliest.

We truly appreciate your business with us and apologize for such unfortunate encounter.
Awaiting your earliest reply.

Regards,
Customer Delight Team
Rehlat

AE
1 review
0 helpful votes
Follow Ann B.
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I booked ticket two tickets to Bosnia which cause 2200 aed each and I to cancel and refund the money cause my visa is not yet ready but they charge 930 each for penalty. I told them if I will rebook the ticket after two months what will be the charges? They told me 830 aed for each for rebooking the ticket. I called flyDubai they told me if we book the ticket straight to them it is free for rebooking. Or other instances 150 aed charge only. Very disappointed and problematic about the situation. Never I will book with this agency!

Date of experience: June 11, 2018
Social T. Rehlat Rep
over a year old

Dear Ann B,

Greetings from Rehlat & I trust you are doing well!

I really apologize for the inconvenience caused, request you help me with your Rehlat Booking or the ticket details so that I can personally check and resolve your issues to the best of my ability.

Awaiting your response.

Regards,
Customer Delight Team
Rehlat

Georgia
1 review
0 helpful votes
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Terrible site..
January 20, 2023

Hello everyone, we have bought actually paid for one night stay in Divan Batum suite. We didnt get any mails of reservation code or any mails at sll. We are at the hotel and they cant view our stay or reservation code as well. Don't use this app and website they dont return to you or pay your money back. We are still at the hotel expecting for the site to return to us or send our reservation code but theres nothing. Terrible servise and scam..

Rehlat attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 21, 2022
Washington
1 review
0 helpful votes
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I am very frustrated! I have called probably 5 times and emailed multiple times as well. They opened a case for me then closed it without informing me why! It has been 7 months and still no refund.

Date of experience: January 25, 2024
France
1 review
0 helpful votes
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REHLAT is not an honest travel agency for hotel booking, I paid 1210€ for 1 week in Shangri La in Sri Lanka but when they had my money, they did not place any reservation to the hotel, I saw many bad experiences with REHLAT.COM for refund, I don't know if I will cancel or not my reservation, but I am not sure to get the money back and be refunded, even if it is clearly write that my reservation is refundable.

Date of experience: April 4, 2023
Social T. Rehlat Rep
over a year old

Dear Julien,

We apologize for the inconvenience. We request that you share your booking details and we will definitely look into it.

Regards
Customer Delight Team

Saudi Arabia
1 review
0 helpful votes
Follow Amr A.
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I tried to change my ticket date. 12 hours sending 29 mails and 12 follow up calls.
Then when you pay the difference they asked more money however the ticket in the airline web site still the same

Date of experience: November 24, 2019
Social T. Rehlat Rep
over a year old

Hi Amr,

We sincerely apologize for this.

As discussed on call, the ticket is sent to you.

Please check your mail and let us know if you need any additional assistance.
We are here to help.

Regards,
Customer Delight Team
Rehlat

AE
1 review
0 helpful votes
Follow jong jong a.
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I request a refund from Philippine Airline and advice me that they already forwarded my refund to Rehlat, I contacted the Rehlat for a year now to return my refund but every time I call them, they always telling me that they will forward my concern to financial department and will receive an email in 24-48hrs, but already waited a YEAR now. Your business should be totally be Ban, you are just deceiving customer with our hard earn money. Booking ID *******. 2287AED

Date of experience: April 13, 2022
AE
1 review
1 helpful vote
Follow jAYAKRISHNA P.
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Booking ID. 1785340
December 7, 2020

It was really disappointing with rehlat service, especially with Abdul aleem who attended my call... I would like to demand an explanation for the same..

Date of experience: December 7, 2020
Social T. Rehlat Rep
over a year old

Dear Jayakrishna,

We understand your concern and would like to resolve this issue at the earliest.

Apologies for the delay and the inconvenience caused.

The Escalations Desk have been notified to look into this on priority, they will reach you shortly.

Regards,
Customer Delight Team

Netherlands
1 review
0 helpful votes
Follow Yosra F.
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Now after they cancel my ticket still waiting and thay are playing with me. The support team has teh same answer each time. How to proceed with them. Scammers

Date of experience: September 30, 2023
Australia
1 review
0 helpful votes
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Scam
September 4, 2023

More than 4 months expecting refund, this company is a scam dont use them, the wallet that they have dosent excited, worse experience ever, dont waste your time

Date of experience: September 4, 2023
AE
1 review
0 helpful votes
Follow SAGIR A.
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Flight Booking ID ******* & PNR NTSYAU

Followup for the Refund of cancelled flight Jetairways i have 100 email reminder to them since 23 MAY 2019 now already 6 months.

They keep only telling Airlines did not respond, Were are Jetairways had already refunded many tickets already.

Date of experience: October 19, 2019
Social T. Rehlat Rep
over a year old

Hi Sagir,

Please note that we have hundreds of bookings with Jet Airways, which were cancelled by the Airlines, of which the refund is pending.

Kindly understand that we cannot refund for these bookings until we receive it from the Airlines themselves. We understand your concern but except asking you to patiently wait until there is an update from the Airlines', there is not much at the moment we can advise you. Thank you again for your kind understanding.

Regards,
Customer Delight Team
Rehlat

India
1 review
0 helpful votes
Follow Husein k.
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First I have negative opinion on them by reading the reviews but I got best service from customer delight team. They resolved my issue within 15minutes. I'm very happy with their services.

Date of experience: December 5, 2018
Social T. Rehlat Rep
over a year old

Hi Husein,

Thank You for your valuable feedback. We are glad that you liked our Customer Delight Team assistance.

We look forward to serving you again.

Regards,
Customer Delight Team
Rehlat

Egypt
1 review
1 helpful vote
Follow Esraa H.
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Hustlers
September 29, 2020

I booked a refundable flight from jeddah to cairo through rehlat website, then they canceled it with no notice and it's more than 3 months now stalling and didn't give me my refund yet!

Date of experience: September 29, 2020
Social T. Rehlat Rep
over a year old

Dear Esraa,

I can understand your concern. We really apologize for the inconvenience caused.

Please check your mail for the RA copy.

Regards
Customer Delight Team

AE
1 review
0 helpful votes
Follow Sarath P.
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Booking pending
July 12, 2018

Ticket for Dubai-Bangalore OneWay -- flight Booking ID *******
When i tried to manage booking in kuwait airways official site it shows "Ticketing Incomplete due to Denied/Pending Payment". Please look into the issue.

Date of experience: July 11, 2018
Social T. Rehlat Rep
over a year old

Dear Sarath,

Greetings from Rehlat!

As per your request we are able to view your booking on airline website. Kindly find the below URL to retrieve it from your end. https://www.kuwaitairways.com/en?tab=panel2

In case you need any support, please send an email to help@rehlat.com

Thank you.

Regards
Customer Delight Team
Rehlat

Kuwait
1 review
0 helpful votes
Follow ABDUL R.
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1. QUICK COSTOMER SUPPORT TEAM

2. GOOD DISCOUNT

3. GOOD ASSISTANCE

4. FRIENDLY CUSTOMER CARE OFFICERS

5. REASONABLE PRICE

6. OVERALL REHLAT IS THE BEST APP FOR TRAVELING

7. I PRAY THAT REHLAT MUST GROW MORE HIGH AND HIGH

Date of experience: May 3, 2018
Social T. Rehlat Rep
over a year old

Dear Abdul,

Thanks a lot for your kind words of appreciation.In case you need any support, please send an email to help@rehlat.com.

Thank you.

Regards
Team Rehlat

AE
1 review
0 helpful votes
Follow Mohammed M.
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NEVER USE WWW. REHLAT.COM TO BOOK YOUR TICKET
I made a booking last year (in Jan- 2020) which was cancelled due to covid. Now I am waiting for refund. My Booking ID is *******. I have exchanged number of emails in past 8 munth but rehlat team always says that its in process and waiting for refund from airline. I dont know why is it taking 8 months for them to process, I WONDER HOW LONG WILL IT TAKE TO GET THE REFUND AMOUNT DEPOSIT TO MY ACCOUNT P.S. the agency saw my previous reviews, replied to them and yet did not solve my problem yet It seems like they don't care about their customers feedback at all. Very disappointing experience.

Date of experience: August 11, 2021
Social T. Rehlat Rep
over a year old

Respected Guest,

We understand your concern and would like to resolve this issue at the earliest.

The Escalations Desk have been notified to look into this on priority, they will reach you shortly.

- Customer Delight Team

Overview

The overall reputation of the company reflects significant dissatisfaction among customers, primarily due to persistent issues with refunds and unreliable booking confirmations. Many customers report lengthy delays in receiving their money back, often after cancellations that fell within the allowed timeframe. The customer service experience is frequently criticized for being unresponsive, with automated replies failing to address specific concerns. While some customers may have had successful bookings, the overwhelming sentiment indicates a lack of trust and frustration, suggesting that the company needs to improve its communication and refund processes to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
328
value
307
shipping
237
returns
280
quality
294
This company responds to reviews on average within 22 days