Redbubble's reputation is increasingly marred by significant concerns regarding its customer service and fee structure. Many artists express frustration over high deductions from earnings and a lack of transparency in the new tier system, which they feel undermines their profitability. Customers frequently report issues with product quality, including defective items and poor print resolution, alongside unreliable shipping and inadequate support when seeking resolutions. While some users appreciate the variety and quality of certain products, the overall sentiment suggests a declining trust in the platform, prompting many to consider alternative options for their creative endeavors.
This summary is generated by AI, based on text from customer reviews
I gave them money, they sent an awesome product.
The perfection of healthy commerce.
I ordered a sticker. A stupid sticker. It can be put in an envelop. They claim it was returned with a notice saying couldn't be delivered to address which is ironic considering I've had couches delivered to the same address.
After 4 attempts of trying to get my money back and have A STICKER delivered, they have failed yet again. That's a stupid order on my part but it's impressive that despite how stupid my order was, they've managed to surpass my stupidity with leaps and bounds.
Train wreck of a company. I give 0 stars. That just wasn't an option.
Ordered a hoodie and was pleased with the quality. I don't usually order clothing online because I am skeptical about the quality. This was made well, washed well, wears nicely - sizing is accurate. Will definitely get some T's too.
Ordered a mug which arrived damaged. Got in contact with customer service. Very quick response, helpful and friendly. Replaced it free of charge and shipped out. Arrived in perfect condition. I have absolutely no hesitation to keep purchasing. It's nice to know there are decent online businesses, and this is one of them.
First the good: I received my shirts about a week after ordering them. The images printed on them look nice. One of them is a little less vibrant than I would like, but the other one looks awesome. And I like that they're printed directly on the shirt.
Now the bad: The shirts they use are just awful. They're thin and stretchy. These are the kind of shirts you get in a 3 for $6 bag. I like lightweight shirts, but that's not what these are. They're just cheap. Wearing the white one I got, I look like I'm headed to a construction job. What's worse, the cut on them is very uncomfortable. It's like the arms are set too far back, so they pull on my shoulders and armpits.
I will not be ordering from Redbubble again.
Unreliable amateurs who should spend less on fake online reviews and more on actual customer service. Placed an order, never received it, waited a month before contacting them. Another month went by, they never provided a tracking number, despite numerous requests, or even made the slightest attempt to locate the package. Their big idea was for me to call post offices across the city. I live in a 4+ million people area, it could be in any post office. They never tried to explain or resolve this fiasco. To this day, I still have no clue whether the package ever left their office.
Orderd a poster and t shirt both of which arrive within there given time frame by the company... absolutely love them and will definetly be buying more things from them again
I ordered stickers from RB and after 2 weeks, i was still waiting. I was about to contact RB today, but to my surprise i got them through the mail this morning. I am so happy with how they turned out and all the way to Scotland from where they are manufactured. Absolutely in love. I was getting impatient but i completely understand now that i see the amazing quality of the products. Definitely buying from there again.
I ordered a custom shirt and there was a small issue with the sizing. The customer service person responded quickly and went above and beyond with their reply and follow up. And they're funny too! Will use them again!
Ordered a custom "Beaker" (the muppet) t-shirt and it arrived quickly. It was well made and I'm very happy with it. Only complaint is that I would have like to have had a tracking number.
Ordered some decals and paid for expedited shipping. Didn't receive. Contacted CS and got an immediate reply with canned answer that was already on the FAQs. When I replied immediately that I did all the base stuff, didn't hear back from them for 3 days. I eventually got resolution some resolution after a nasty onsite review. I wouldn't consider buying from this site again. Poorly managed site.
Redbubble was extremely polite and very prompt about taking care of my issue. I have never had such great customer service. I thought that the whole email process of contacting customer service would have been completely automated & that my issue would not have been resolved, but i could absolutely tell that they were not a fake person. I completely understand why you guys use the email technique. It would be such a pain in the $#*! to have calls all day long with the same issues. I support the whole email technique for customer service. I may have not received my email as quickly as I would have like, but i have no complaints because at the end of the day my problem was resolved! THANKS REDBUBBLE! I will definitely be shopping here a lot more, & also recommending Redbubble to family & friends :) Good job guys!
I ordered a printed hoody and though I felt the prices were a little on the high side I really liked the choices available and managed to get a design I have not been able to get hold of anywhere.
The quality of the hoody is pretty good and the printing looks great. My only comment on quality is that the cord used in the hood does not have a proper ending to it (like shoelaces usually do) and is just knotted but it's such a minor thing. I often tend to take the cords out anyway but if I really wanted to I could put a different one and I wouldn't say it overly detracts from the overall look or quality of the garment.
The customer service was brilliant when I needed to contact them about a sizing issue, responding promptly in a nice personalised and quirky way. Delivery in the UK was also pretty prompt.
I well definitely be using this company again!
Placed an order with my visa debit and it said the transaction was declined. I decided to just give up on trying to order as it was pricey anyways. Two days later I look at my bank statement and see TWO purchases for $40.83. When I tried to contact redbubble they told me that it was just the bank holding my money and I should have it back by the next billing cycle. After speaking with my bank, I was informed that in no way does my bank hold any online transactions and that the money was in fact gone. I tried to contact red bubble several times after and did not hear ANYTHING. I still have not received my money back.
I ordered four t-shirts from Red Bubble last year - they were great and still are great - American Apparel T-shirts with good quality priting.
I ordered three t shirts this year - firstly they are really cheap quality t-shirts. Secondly the sizing is completely off - I ordered XXXL being a big guy - One of the shirts was just about presentable after a pull-out - the second one fitted like a wetsuit and the third like was like a sports bra.
LIKE I SAID THE FOUR XXXL SHIRTS I ORDERED LAST YEAR ALL STILL FIT PERFECTLY!
For t-shirts congest £20 each this is disgusting.
Pretty good service, I liked it
Support is good and reliable, everything went fine!
I've ordered several t-shirts from RedBubble over the last few years (previous one in January 2015) and I've always been perfectly happy, at least until this time.
I seem to have missed them switching from American Apparel to Stanley & Stella (made in Bangladesh, I seriously hope at least "sweat shop free" still applies).
I seem to have missed them selling thin, fragile feeling, not exactly tear-resistant merchandise instead of durable t-shirts.
I seem to have missed them selling Stanley & Stella 3XLs that are about the size of American Apparel XLs which means I can't wear my favorite designs even if I was to overlook the quality issues.
I'm seriously going to miss shopping there, it's yet another example how cost cutting always hurts the end customer.
I just recently purchased 6 stickers from red bubble and they were awesome! The graphics were so clear and I was so satisfied and I will definitely order from them again no doubt about it!
I was unhappy with the product that I received, but they resolved the issue quickly and to my satisfaction. Couldn't ask for more. Would be happy to do business with them again.
Answer: They seem fake to me. I received such horrible service that its hard to believe this is the same Redbubble. Maybe they improved alot since OR maybe they are paying their own marketing people to post fake positive reviews. We will never know. I would say its not worth the risk. Go with another seller.
Answer: They're your typical plastic case. My sister has a case and it's lasted her s good year
Answer: Hi Julian, Thank you for asking about our sizing. Our dimensions are considered "slim fit", and are internationally based sizes. Thus, our sizing chart looks at the chest and front body range in both centimeters and inches. Here's a link to our sizing chart and feel free to reach out to our awesome support team if you have any other questions or concerns - http://rdbl.co/1tEmq7B. Thank you for your interest in Redbubble and we hope to see you on the site in the future!
Answer: Hi Judie, We're sorry to hear that! Please reach out to us through this link here: https://help.redbubble.com/hc/en-us/articles/203024315 We're looking forward to straightening this out for you!
Answer: Hi there, Thanks for writing in! If you follow the care instructions included with every t-shirt order, the design and your tee should look and feel brand new for years to come. Please let us know if you have any other questions!
Redbubble sells custom designed products--tshirts, sweatshirts, iPhone cases, posters, etc.--based on user-submitted artwork. Redbubble is based in Melbourne, Australia.