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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Excellent service. Very satisfied. Will certainly recommend the company to others.
Customer rep was very helpful and very knowledgeable for what I needed. And got a great discount We buy again from here
I have made two separate purchases for my truck. The products were exactly as described & fit my truck with none or small issues. Each time they stood behind their product! I will always purchase products for my truck & car from them! Their customer service is on the ball and quick to respond and get info & any issue is resolved quickly!
The explanation of the product ordered was very informative. When it's time to purchase something else for my truck I will go here.
Excellent customer service and received the item quickly. It was an item my husband had waited 5 months for from another company and your company got it to him within a week. Thank you!
Phone representative was very pleasant to talk to. Shipping was faster than initially expected.
I had several questions regarding a tonneau cover, and used the chat, the operator I was dealing with was very knowledgeable and helpful with the ordering process as well. I have used this company before and was pleased then, now even more pleased. Will keep them in mind for my next project as well!
Great, wonderful, pleasant, nice, good, terrific, exciting!
The customer service representative in the chat box was very helpful and knowledgable of the part (truck cover) that I needed for my Dodge 2020 Truck
Very easy to order, helpful salesman. Still waiting on delivery, probably FedEx at fault. Just saying.
Thank you for the military discount, I will continue to shop on your website for my truck accessories!
I've attempted to place an order since July 15th (It's now August 7th) in which none of the orders would process or ship. For some reason, these guys can't either seem to find a resolution, or a competent staff member to help with this issue. All I wanted to do was give them business to purchase an overpriced Tonneau cover. For some reason, that seems to be a task they can't accomplish or comprehend. On to the next business since you guys can't seem to help or offer any assistance.
Hi Herman, thank you for telling us about your experience.
I wanted to use two forms of payment to buy my cover, and the agent I chatted with was able to help that go smoothly.
I thought I picked a item that would ship fast was told August 10th thru August 28th. Then I received email saying 8 weeks
Brittney price matched a competitive site and gave free shipping while ensuring my delivery will get here within a reasonable time.
Was put on hold for a very few minutes, but offered the choice of being called back without losing my place on the que. Rose was very helpful and knowledgeable with any of my questions. Gave me the confidence to make the order.
Everyone that I have talked to on the phone has been very helpful and seems interested in helping me get the type of running boards that I wanted. Brian and Butch. The only thing that makes me wonder is that the numbers for bought and what's being shipped don't match. Could be because order and shipping numbers were swapped or something simple. I'm hoping. I'm looking for wheel to wheel 6 or more inches wide for a small 5.8 bed crew cab. Hard to shop when everything comes up on the screen even after you put in the filters.
Have 'not received yet the say it will take almost a month little crazy for fast shipping thats advertised
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Charles, thank you for your service! We appreciate your feedback.