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RealTruckReviews 2,196

4.5

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Missouri
1 review
0 helpful votes
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Ventvisors
August 23, 2021

Went with this brand due to sale price and low profile appearance. I hope the tape holds them in the window track when window is open on the road because they dont bend and spring into place. I like the look a lot.

Date of experience: August 23, 2021
Massachusetts
2 reviews
0 helpful votes
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Great service
August 22, 2021

Sales and service go the extra mile to make each purchase great experience. They stand behind all the products they sell too!

Date of experience: August 22, 2021
South Carolina
2 reviews
0 helpful votes
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Chat support order
August 22, 2021

The person on chat was very helpful and told me that the product was supposed to fit my truck, and if it did not fit and had to be sent back, since I was ordering through chat it would be picked up for for free. Found out that another part I wanted was on backorder.

Date of experience: August 22, 2021
Pennsylvania
1 review
0 helpful votes
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Worth every penny!
August 21, 2021

Butch was a great help, making sure the order was correct. They are awesome and look amazing!

Date of experience: August 21, 2021
Missouri
1 review
0 helpful votes
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Shipped wrong parts.
September 20, 2021

Shipped wrong parts and can't get anyone to get a refund ticket, all I do is get put on hold for 15 min, then put on hold for more min. Bad way to do business.

Date of experience: August 21, 2021
Melissa H. — RealTruck Rep
over a year old

Hello Chris, we do not need to pick up your item and have issued a refund for your purchase. Please check your emails for correspondence from our team.

Florida
1 review
0 helpful votes
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Missing hardware bag
September 20, 2021

Missing hardware bag. Order taken longer than expected due to issues with AFIRM (financing service). Decided to pay with my credit card. Was looking forward to doing the install today. Not able. Hardware missing.

Date of experience: August 21, 2021
West Virginia
1 review
0 helpful votes
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Swift and completed order
August 19, 2021

First time customer and I'll be coming back! Impressed with complete line of items

Date of experience: August 19, 2021
Iowa
1 review
0 helpful votes
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Exeptional Customer Service.
Exept on the delivery. They just dropped the order on the garage./ Without knocking or ringing a bell to deliver.
Somebody could have stolen the order and did'nt even know they came in since the order was expected later. Good came early without warning.
Try to explain that to customers so they can decide how they would like the delivery. And your 5 stars will be there.
Good Service.
Thanks

Date of experience: August 19, 2021
Ohio
2 reviews
0 helpful votes
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Quick & easy to order, but...
August 19, 2021

Rep. On the phone was nice and seemed knowledgeable of the product. My last name was spelled wrong and it got delivered 2 doors over, even though I provided my address, which was on my invoice, but the box had a different address on it. Maybe for future reference, repeat the address back to the customer & do a verbal confirmation of the spelling. Otherwise I am happy with the product.

Date of experience: August 19, 2021
Illinois
1 review
0 helpful votes
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Great customer service
August 18, 2021

The title says it all. Once I got the call back the team was super helpful and got me taken care of.

Date of experience: August 18, 2021
West Virginia
1 review
0 helpful votes
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Dave
August 18, 2021

Great! Service and very knowledgeable about products sold buy real truck

Date of experience: August 18, 2021
Illinois
1 review
0 helpful votes
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Roll up tonneau cover
August 17, 2021

Very pleased with everything Order came very quickly. Haven't had time to install it yet.

Date of experience: August 17, 2021
Florida
1 review
0 helpful votes
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Excellent Customer Service!
August 17, 2021

Chris did an excellent job listening to what I wanted out of a tonneau cover, and made a suggestion that I never considered before. He gave me a great price on a better product than I originally had planned to purchase. Thank you!

Date of experience: August 17, 2021
California
1 review
0 helpful votes
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Satisfied Customer
August 17, 2021

Shipping was faster than expected. Excellent customer service.

Date of experience: August 17, 2021
Georgia
1 review
0 helpful votes
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Very good experience
August 17, 2021

The customer service rep I spoke with was very pleasant and helpful. Answered my questions and took my order. Very polite, and ended with "If you ever have any questions or problems, please call us right away."

Date of experience: August 17, 2021
Washington
1 review
0 helpful votes
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Top Notch customer service
August 16, 2021

Had trouble with my payment info on addreses and the customer service team took care of me and really helped out with my order.

Very nice and kind!

Thanks again Real Truck

Date of experience: August 16, 2021
Colorado
1 review
0 helpful votes
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This is my third purchase from Realtruck and not my last. The Customer Service is great and the price is competitive with other places but the delivery timing is great.

Date of experience: August 16, 2021
Ohio
1 review
0 helpful votes
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Another great experience
August 16, 2021

Sales person was very knowledgeable and made excellent recommendations.

Date of experience: August 16, 2021
Alabama
1 review
0 helpful votes
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Dissatisfied
September 15, 2021

The shopping experience was good... delivery of items is absolutely horrible!

RealTruck attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 16, 2021
Pennsylvania
1 review
0 helpful votes
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Took a lot more time than I hoped
September 14, 2021

I spent close to an hour over three phone calls on the phone with one of the sales assistants. If I wouldn't have had his help, I most likely wouldn't have bought the car seat covers. Was not easy to maneuver through the process.

Date of experience: August 15, 2021
Melissa H. — RealTruck Rep
over a year old

Hello Larry, thank you for providing feedback on your experience. I am saddened to hear that your order process did not go as smoothly as it could, seat covers can definitely get on the tricky side with some vehicles. We appreciate your patience through this.