On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Cover fits for the most part instructions are vague and took some lining up could probably be about 1/2" longer for my liking. Also included some weather stripping but nothing in the instructions that tell you what it's for or where to install it? Construction of the cover is really nice and good quality. I would recommend buying this to anyone.
Great price on the rims I purchased. Texted, with Victor to order correct lug nutts. Everything mounted correctly. Rim's look great on my F350
We always get the best prices for our customers from Real Truck. The people I chat with about my orders are very knowledgeable and this time we were trying to order 2 products that were not compatible with each other and we didn't even notice. The sales person I was dealing with did and saved us a lot of headache.
Working on line with Victor R. Was a pleasant experience. He's a good salesperson. He had to work to get me a Tonneau cover that was in short supply (isn't everything now?) I enjoyed working with him. He answered all my questions and concerns and we wrote an order. Item was ordered on 09/15/21 and shipped to arrive on 09/17/21. That's pretty good service in todays times.
Butch helped me locate the correct seat covers for my F-150. The integrated seat belts require a lot of care when ordering. I enjoyed the phone call and would happily order from this source again. Now I just need to wait till the covers come!
I found Real Truck had a wide variety of running boards. The site was easy to explore. I did purchase a set of running boards. However, they have not arrived yet. Hope they will work.
Hello Dot, thank you for telling us about your experience! We show that these have been delivered to you already. Please let me know if you have any additional questions about fit on your vehicle or need installation help.
Was treated very professional everything went fine
I have dealt with the same girl that I always do. She's working from home. She remembers me every time I order. Perfect service
I was trying to place an order online and the website was giving me a hard time. So I called and your customer service was able to help place my order and get my item shipped in a short amount of time. I appreciate the friendliness and help.
Hi Jerry, I am sorry for the trouble you had ordering online. Thank you for your feedback!
Explained what I wanted was told the FX fit my application. Priced it out on the road for delivery the very next with a 4 day turnaround. Very pleased. So much of what was just offered as far as being professional and simple is what is missing today..
Hi Tony, thank you for your feedback!
Your representative was service oriented, knowlegible and easy to speak with. Makes me want to do business with this company.
I had a great experience with the rep and they really were very knowledgeable and very informative about all the questions and everything that I had asked and really put me at ease
Needed a tonneau cover delivered by Sept 14 for a remote job departing Sept 15 am. Was told by sales agent that cover would ship Sept 10, the day I ordered it and so I paid for 2-day Fedex shipping ($99 extra). I was clear with sales agent that I definitely needed it to arrive by the 14th. Sales order I received indicated ship date of Sept 10. Never received a tracking number email so tried to get information by calling support. Kept on hold for 1 hour+ with no answer. Tried to use online chat function. Was told a support ticket was started on the 12th. No information on the 13th and online status indicated "pending". Tried again to find out if item would arrive by 14th through online chat. Was told by that customer support rep that they couldn't make any guarantees about shipping or delivery and that the order was pending fulfillment with the manufacturer and they would start a support ticket (again). Asked if they could expedite and get shipped overnight and was told they couldn't guarantee anything regarding when the order got fulfilled by manufacturer or what the shipper would do.
I cancelled order and had to find a cover locally at a dealer that I could pick up from so that truck was ready to depart for job on the required date. Sales agent should have told me that the order wouldn't ship on the 10th and that they couldn't guarantee it would arrive on the 14th. I was quite clear to him that it was critical.
Every time I have a question I could call Lynn and their staff is very informative all about all of the products. And they have always offered me the best price I can find. I will get all of my vehicle needs from real truck from now on
The site is easy to navigate and I used a chat to obtain the Labor Day weekend discount. Extremely helpful.
Overall great experience ordering this product and good product knowledge.
I needed a truck cover that was easy to install, and quickly. They were helpful, drop shipped it to where I needed it, and it was delivered on time.
Easy to install, and I am very happy with it
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jim, I am happy to hear about your pleasant experience. Thank you for taking the time to share your experience!