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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I was looking at the reviews of tonneau covers for my truck. I had pretty much settled on one, I was reading a customer review and they said they needed to get the seal for the tailgate.
I opened a chat and Victor responded. I explained why I opened the chat and was overwhelmed by the choices for slide top covers.
He explained about the seal and started to help me narrow down the covers. I settled on one and he explained it was a good choice and if I was interested I could save a couple of dollars if I selected the same cover by the Parent company of the one I selected. Done!
Long story short, 3 days after buying the cover it was delivered.
Thank you Victor.
I took my cover to be installed. There where parts missing. You would think for 800.00 all the parts would have been in the box.
Ordering the cover was very easy, the lady I spoke with was very knowledgeable and helpful. Have not received the cover yet, hope it is well made and good quality!
Originally order date 7/17/21. Was given 3 different delivery dates. Last date was to be 11/7/21.
Very good, once I got a live chat started. Sort of puzzled why your ad lists a price, but does not say whether for a pair or a single mirror.
The woman who first talked to me was very helpful. She then hooked me up with another person who took my order and was very helpful also.
Good and why do I have to write 50 plus characters...
I originally had difficulty getting the 0rder to go through online, so I contacted the company direct by phone. The gentleman that helped me through the ordering process was great and patient. The entire process went smoothly and I have no complaints. The service was top-notch and the cover came extremely fast.
Order was filled and shipped promptly. Scheduled delivery date slipped a couple of days due Ida, but FedEx delivered on a Sunday. Preoduct was received in perfect condition and installation took only one person. Very pleased with the overall experience.
Nothing to really write home about, my unimportant order for $1043:00 order and nothing no parts and no information as of Sunday September 5th I placer my order on Wednesday September 1st and still not one anything so I guess my order was only important to me! So anyone out there is subject to the same thing I'm not saying they are completely incompetent I am saying on this particular order they've been in my opinion incompetent I have ordered from them in the past with no issues quite different from this time. So what's up real truck? Buyers beware! All I'm saying is this time has not been a good experience
I chatted with Courtney B to verify part number, she was very helpful in helping me with my searches and she set up the shipping and I received parts very fast! I'm very happy with the customer service.
Hello Walter, it is pleasant to hear about your experience, thank you for sharing your feedback!
The agent was friendly, informed and talked me through the process of purchasing the product I was interested in. 5 star purchase.
Robert was very helpful. I'm preparing for contract job. Getting Pick up ready for travel.
Fast shipping easy to install took less than 20 min to install. Good solid product easy to install
VERY satisfied with the bed liner. Everything was great from placing the order, quick shipping and installation of the bed liner itself. Perfect fit and easy install!
Hi Robert, thank you for taking the time to provide feedback on your experience!
The gentleman I talk to was very knowledgeable and very helpful.
Very knowledgeable people shipping was excellent and fast got it exactly when they said it would be there
Friendly salesman and fast shipping. Product was just what I wanted and the price was right.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gary, thank you for sharing your experience!