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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I placed an order and part of the order had to be cancelled due to an nation wide back order. I used a one time use coupon code when I placed this order, so when I tried to order a replacement item for the cancelled one, it said that I couldn't use that code. I contacted the customer support and dealt with Victor Reina. I explained the circumstance and he assisted me with my order and honored the prior coupon code. He made the whole process very simple and I appreciate that very much. I've found that customer service is not what it use to be, and I normally find myself feeling less than appreciated as a customer. I can say that Mr Reina was the complete opposite of the normal customer service representative, he was awesome. I can't say enough about him, what an asset to the company he is. Thank you again.
It was great working with professional people! From beginning to end. Thanks
Hi Ralph, thank you for telling us about your experience!
Customer service was very quick and easy to deal with and order from. I have not received my order yet but can't wait to see how it works for my truck.
Hi Mike, thank you for telling us about your experience. It looks like your item shipped and is on the way for you. If you need additional assistance please contact us at realtruck.com/contact-us
Great Ordering process, transportation estimate of arrival was off by two days
I had an old roll top bed cover in my garage that I was going to put on my new truck. I was driving to North Carolina from New Jersey for a wedding. My wife and 2 daughters had dresses they needed to lay flat. So, the Saturday before I leave, I was going to put my old cover on my new truck (cover was in my garage for 4 years). Turns out, my old bed was 5' 7" and the new bed is 6' 4". Called Real Truck, spoke to Gary. He took my Vin number and I had the right bed cover the day before I was supposed to leave. Gary saved the day and the dresses! This is one happy customer. Thank you.
Hello Peter, thank you for sharing your experience!
Fast shipping. Damaged parts from factory and a couple screws missing, but the staff got it replaced for me. Overall very good and experience.
Just bought my truck on Saturday night and wanted to get the tonneau cover ordered ASAP! I had a coupon that wasn't working and I never thought anyone would be on to help me on a late Sunday evening. I was wrong! 15 min later, coupon applied, order complete! Great customer service.
I presented a quote from another certified seller and the response while talking to a RealTruck rep on the phone was "I don't even know how they can give that price". No interest in matching and certainly not in beating. So, I wasted 20 minutes. The rep did not reveal that they didn't even have the tires in stock until after I spent time sending him the quote and having him review it.
Good service and good people plus a very reasonable price, hard combination to beat in this time of challenge
I asked the support person a question through the text feature. She said if I booked through her she could guarantee the right item.
I said ok. The only problem was it took 20 minutes.
Hi Chris, thank you for your feedback!
Hello Larry, thank you for your feedback!
There were some misunderstanding that I needed clarification on and would have ordered the wrong parts if I had not called in
I had some questions regarding a tonneau cover for my truck and Customer Service Representative Samantha was phenomenal at helping me choose the best cover for my truck and offered a great price. Highly recommend.
Hi Steven, we are happy to hear about your experience with our representatives!
Very helpful on phone. Price and delivery and customer service are all excellent
Took a little longer than expected, but that maybe the new norm. Different unique look which I like. Great fit.
Hello Rick, we appreciate your feedback!
The instructions left a lot to be desired. Had to read them over and over 4 or 5 times to begin to under stand them. I felt that the parts should have fit better, The plate that goes in the front, the bolts were to close together. The front large plate on the drivers side sits on the brake cable. The large front plate on the other side was to tall hade to push the floor up by using a hammer on it to get it in place. None of the pinch bolt holes matched, because neither of the front large plates fit right I had to git longer bolts to fit. Over all I must say ithought this would be easier to put together than it was (Not to pleased)
Hello Roger, I am terribly sorry for the frustrating installation experience you had. If you need further installation help or have questions about the item you received, please contact our tech support team at 855-264-8997
Easy to order and ship and I just installed the cover on my truck.
We called, looking for a cover for my son's truck. We spoke to Greg who was exceptional. He assisted us is ordering the correct item. Thank you Greg
Very detailed in her descriptions with courtesy, great pricing and fast shipping.
I order a goose neck hitch for my Ram3500. I received a hitch for a 2500. The replacement hitch was sent to very old address in Cali and I live in Texas now. This process delayed my installation about 3 weeks. Now I'm waiting on the 5th wheel hitch to adapt to the goose neck. I hope you get this one right.
Hello Norm, I am terribly sorry for all of the mishaps with your order, this should not have happened. We appreciate your patience while we addressed these issues for you and your items are currently scheduled to be delivered 10/8.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dwight, we appreciate the time it took for you to provide feedback on your experience. I am happy to know that your experience was not only simple but memorable. Thank you for your business!