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RealTruckReviews 2,200

4.5

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Georgia
1 review
0 helpful votes
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Order
March 28, 2022

Very easy to chat with a sales rep. He helped me pick out the right cover and place the order. Nice experience.

Date of experience: March 28, 2022
Arizona
1 review
0 helpful votes
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Thumbs up
March 28, 2022

Had a? About what I was going to order. Seen they where open on Sunday n gave them a call. Very helpful n very friendly. Ill b dealing more with them

Date of experience: March 28, 2022
Tennessee
1 review
0 helpful votes
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Fastest shipping I've ever had!
March 28, 2022

Friendly sales person and I think I might be doing more business with ya'll

Date of experience: March 28, 2022
Colorado
1 review
0 helpful votes
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Awesome Again!
March 28, 2022

Everyone at RealTruck is always so friendly and knowledgeable with my truck needs.

Date of experience: March 28, 2022
Pennsylvania
1 review
0 helpful votes
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Your customer service was very knowledgeable and very easy to understand. He walked me through every step.

Date of experience: March 28, 2022
Pennsylvania
1 review
0 helpful votes
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Very satisfied
March 27, 2022

Ordered running boards for new truck and they were here quickly.

Date of experience: March 27, 2022
New Jersey
1 review
0 helpful votes
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The help from the salesperson was awesome she answered all of my questions and was very helpful during placing my order.

Date of experience: March 24, 2022
North Carolina
1 review
0 helpful votes
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Effortless purchase
March 23, 2022

Once Erin came online it was easy sailing. She sailed right through everything for me.

Date of experience: March 23, 2022
Melissa H. — RealTruck Rep
over a year old

Hi Maurice, thank you for sharing your experience!

California
1 review
0 helpful votes
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Order today here tomorrow
March 23, 2022

I placed my order with a friendly person and the next my wife called me and said FedEx just dropped out floor mats off.

Date of experience: March 23, 2022
Texas
1 review
0 helpful votes
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Not satisfied at all
April 21, 2022

Purchase was made on 03/10, I realize that there was a 5-7 business day lead way to receive my order, here we are on 03/22 and not even a tracking number have I received. I did get an update telling me the delivery has been pushed back 2 times, but until now, nothing.

Date of experience: March 22, 2022
Melissa H. — RealTruck Rep
over a year old

Hi Jayson, we apologize for the delay in the shipment of your product. Products for the Maverick are new and in high demand and unfortunately can cause delays in product availability and we can be slow to receive updates on inventory from the vendor/manufacturer for us to reflect this information on our site. Thank you for sharing your experience and we are working on resolving this for you.

Iowa
1 review
0 helpful votes
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Website shopping
March 22, 2022

I used the website and the chat feature. The guy on the chat feature helped me decide if I had a crew cab or a extended cab, that was very helpful.

Date of experience: March 22, 2022
Alabama
1 review
0 helpful votes
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Excellent customer service.
March 22, 2022

The entire staff was helpful, polite and handled everything professionally.

Date of experience: March 22, 2022
Arizona
1 review
0 helpful votes
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New wheels
March 22, 2022

The sales person was friendly and knowledgeable. My first chose wheels were on back order, luckily I had a second chose ready. The sales person quickly located them and walked me through the ordering process.

Date of experience: March 22, 2022
Pennsylvania
1 review
0 helpful votes
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Exellent
March 20, 2022

The Lady I spoke to was very knowledgeable about what i wanted to purchase, she was very nice which is almost unheard of anymore, you need to pay her well and keep her as your employee, i will be doing business with you again i'm sure, thank you.

Date of experience: March 20, 2022
Melissa H. — RealTruck Rep
over a year old

Hello, thank you for telling us about your shopping experience!

California
1 review
0 helpful votes
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Great service and help.
March 19, 2022

Overall quick and easy. Good price and great service.

Date of experience: March 19, 2022
Illinois
1 review
0 helpful votes
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Running Boards
March 19, 2022

I was going to order on line but ended up calling with questions about the running boards I was looking at. The rep that answered my questions was very polite and very helpful. I placed my order with him on the phone and received my order in just a few days. Had them installed and my husband is thrilled with the quality and appearance!

Date of experience: March 19, 2022
Melissa H. — RealTruck Rep
over a year old

Hi, thank you for sharing your feedback!

Florida
1 review
0 helpful votes
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Bakflip MX4
March 11, 2022

Completed the entire transaction with Courtney, via the website's chat window. She was able to work with me to find the right product, for the right price. Hopefully there are no issues with the product upon its arrival. Purchasing my product was quick and easy.

Date of experience: March 11, 2022
Melissa H. — RealTruck Rep
over a year old

Hello, thank you for telling us about your shopping experience!

Maine
1 review
0 helpful votes
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TracRac
March 11, 2022

It was very easy looking up the item and then a person from chat helped me check out very helpful

Date of experience: March 11, 2022
Melissa H. — RealTruck Rep
over a year old

Hi, we are happy to hear your ordering experience was smooth for you!

Alabama
1 review
0 helpful votes
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Great customer service
March 11, 2022

Saved $100 by using the online chat. Thanks Real Truck

Date of experience: March 11, 2022
Melissa H. — RealTruck Rep
over a year old

Hello, thank you for sharing your shopping experience!

Texas
1 review
0 helpful votes
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Special Purchase
March 11, 2022

The staff at Real Truck are amazing. I made an online purchase, at checkout I click the button to submit my order and payment. On my way to work realized I had used the incorrect form of payment, as soon as I arrived at work I called Real Truck to correct my error. Within a few minutes my order was canceled and I a reorder was placed with my correct payment option. Great response and customer service. Thank you

Date of experience: March 11, 2022
Melissa H. — RealTruck Rep
over a year old

Hello, thank you for telling us about your experience!