On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Had a? About what I was going to order. Seen they where open on Sunday n gave them a call. Very helpful n very friendly. Ill b dealing more with them
Friendly sales person and I think I might be doing more business with ya'll
Everyone at RealTruck is always so friendly and knowledgeable with my truck needs.
Your customer service was very knowledgeable and very easy to understand. He walked me through every step.
Ordered running boards for new truck and they were here quickly.
Once Erin came online it was easy sailing. She sailed right through everything for me.
I placed my order with a friendly person and the next my wife called me and said FedEx just dropped out floor mats off.
Purchase was made on 03/10, I realize that there was a 5-7 business day lead way to receive my order, here we are on 03/22 and not even a tracking number have I received. I did get an update telling me the delivery has been pushed back 2 times, but until now, nothing.
Hi Jayson, we apologize for the delay in the shipment of your product. Products for the Maverick are new and in high demand and unfortunately can cause delays in product availability and we can be slow to receive updates on inventory from the vendor/manufacturer for us to reflect this information on our site. Thank you for sharing your experience and we are working on resolving this for you.
I used the website and the chat feature. The guy on the chat feature helped me decide if I had a crew cab or a extended cab, that was very helpful.
The entire staff was helpful, polite and handled everything professionally.
The sales person was friendly and knowledgeable. My first chose wheels were on back order, luckily I had a second chose ready. The sales person quickly located them and walked me through the ordering process.
The Lady I spoke to was very knowledgeable about what i wanted to purchase, she was very nice which is almost unheard of anymore, you need to pay her well and keep her as your employee, i will be doing business with you again i'm sure, thank you.
Hello, thank you for telling us about your shopping experience!
Overall quick and easy. Good price and great service.
I was going to order on line but ended up calling with questions about the running boards I was looking at. The rep that answered my questions was very polite and very helpful. I placed my order with him on the phone and received my order in just a few days. Had them installed and my husband is thrilled with the quality and appearance!
Hi, thank you for sharing your feedback!
Completed the entire transaction with Courtney, via the website's chat window. She was able to work with me to find the right product, for the right price. Hopefully there are no issues with the product upon its arrival. Purchasing my product was quick and easy.
Hello, thank you for telling us about your shopping experience!
It was very easy looking up the item and then a person from chat helped me check out very helpful
Hi, we are happy to hear your ordering experience was smooth for you!
Saved $100 by using the online chat. Thanks Real Truck
Hello, thank you for sharing your shopping experience!
The staff at Real Truck are amazing. I made an online purchase, at checkout I click the button to submit my order and payment. On my way to work realized I had used the incorrect form of payment, as soon as I arrived at work I called Real Truck to correct my error. Within a few minutes my order was canceled and I a reorder was placed with my correct payment option. Great response and customer service. Thank you
Hello, thank you for telling us about your experience!
Answer: Sorry to hear that, Things happen. Nothing is 100%. Unless it's a persistent or frequent issue, cut them a break. Possibly yours may have been an rare unfortunate happening.
Answer: I got my order with in 3 or 4 days, Better check with them.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.
Hi Maurice, thank you for sharing your experience!