On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I leveraged chat to help ensure the right fit for the bed rack I was buying and Kip P. Was amazing.
I am very satisfied with the whole experience from the call to installing the running boards
Shipping a little slow other than that I am satisfied
We have to thank you for your feedback! Your opinion matters to us in order to help improve our services for our customers.
Victor eased the entire process. He went above and beyond to make my purchase happen and it felt seamless If it wasn't for him, I would have gone with Auto Anything for my purchase.
Ordering my two tonneau covers went smooth but when it came to changing my billing address and delivering address to my new address the sales person only changed my billing address and not my delivery address. My shipment is being delivered to my old address. Fed-ex sent me my tracking saying it was being delivered to my old address today. Very disappointed in what they call their expert sales staff.
The sales process was very quick and easy. The representative in the online chat answered my questions, sent a link to see if was what I was interested in, and the processed the order himself.
Super efficient and knowledgeable! I had my questions answered and order placed quickly.
Nice people. Easy ordering. All my questions were answered.
Sent a chat message to mike. He made sure I got the right product. And sent me a link. Couple days later I had my product. 10/10.
My address was accidentally entered incorrectly into the shipping address by the customer service rep over the phone (my street address is difficult to spell). It was resolved quickly after the shipper denied to ship with no address populating in their system. They even expedited shipping for me. Will definitely be buying again in the future!
I was very pleased, The sales associate took time to call me and make sure it was the right seat covers for my car...
Great product that actually fits as advertised. Easy installation
M. Nemesis is the associate from Real trucks, his knowledge n courteous, really made on line shopping very simple. Thank you Sir, l was was refer from my buddy and Real trucks for a long time customer, highly recommend..
I made a purchase. Everything I say here I can support through emails. I was sent the wrong item. Things happen. For over 1 week I have been trying to get a return authorization. RealTruck keeps promising they are working on it but it has now been over a week. I am out $300 and I have the wrong item. RealTruck's customer service SUCKS! RealTruck takes your money, sends your the wrong item then won't assist you with the return. DON'T PURCHASE FROM THIS COMPANY!
Hello Tom, we apologize for the time it has taken to resolve this for you. This item was dropped shipped by the manufacturer, therefore the returns process needs to be done with them and we advocate for that. At this time we are waiting for the necessary information to move forward with providing you with a return label. Without this information it will delay or even deny credit for your return, this is something that we want to avoid with your order. I, as a consumer myself absolutely understand your frustrations. If you have any additional questions, comments or concerns please let me know. Melissa.huffman@realtruck.com
Friday: 3/25: Customer notified us of wanting to return, we have a 1-3 business day response time
Wednesday: 3/30: We requested information required for a return from the manufacturer.
Monday: 4/4: We notified the manufacturer again of the requested information
Very professional and polite. Knew the products. I will always get truck related stuff from them. Best prices,
I was helped right away and got my order completed
Had a question via chat. I was ae to easily complete the order through chat.
Phone rep was quick and had good knowledge. This is my second positive experience with your company
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, thank you for sharing your feedback!