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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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It was great loved the videos They went into great detail about the new cover. Told me how to adjust the side rails then how to adjust again if it wasn't perfect. Thank you
My first order was great, they had the product in stock and timely shipping.
Great customer service
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Ordered a truck bed cover. As soon as I hit order I noticed Paypal had the wrong address. I emailed the company within 30 seconds of placing my order and called them the next morning. They still shipped it out to the wrong address. Didn't respond to my email for a couple days. I give them credit that they filed a claim with FedEx quickly, but that was it. No follow up and the receiver can't do anything. I contacted FedEx multiple times. They said the claim was for the wrong item. RealTruck said it was not. Either way the package was delivered and I'm out $300. Crazy in this world of technology that you can't change an address 30 seconds after you place an order. More frustration with FedEx on this but RealTruck, too. Have to order a new one. Mind as well use a different place and hopefully they use UPS. Also noticed RealTruck is not on BBB which is concerning.
Hello Scott, I am sorry that the incorrect address was used for your order and we were not able to change the address on our end before it had shipped. We requested FedEx to reroute the package, the same day you notified us of the error, to the correct address and they were not able to update that in time before it was delivered. The resident at the incorrect address also notified us that they received the package and we scheduled FedEx to come to pick up the package to ship it to your correct address. It is scheduled to be delivered to the correct address on 3/10. We have updated the ticket to reflect your new tracking number. If you wish to move forward with a return, please notify us through your ticket.
Real Truck has changed my delivery date four times extending it and when I chat or talk to someone they say they will put in a ticket and someone will call me that day. And no one gets back to me. I want a 100% refund on my credit card and cancel my order.
Hello Frank, the product page indicates the item you ordered is made to order. The current lead time is 2-5 weeks. We provided you with the intended ship date for your orders. We received contact from you outside of regular business hours. Our response time is 1-3 business days in which we contacted you within that time frame. If you would like to cancel your orders, please submit two cancellation requests, one for each order you placed. Realtruck.com/contact-us
Recently tried to buy seat covers and holy smokes they are having a sale on my truck's covers. $138 + tax with free shipping! Hooray, add to cart! Wait. Need to add my configuration. Ok done and on to check out.
Hold up. Now the price has changed.$208.
So I pick up the phone to see if I needed a promo code or something. Turns out I don't. They just switch the price and hope you just go through with the transaction. After speaking with the sales rep I made similar comments as I'm making here. The rep was very nice and professional. It's the only reason I'm giving one star. Sleazy guys. Just sleazy.
Hello, we are sorry that this happened to you. It seems like we have an error on our end with either the incorrect price listed or an error with the discount applying in your cart. Please provide more information about your experience so that we can resolve the error.
Very friendly, professional and efficient. Very pleasant experience. 5 star service.
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Can't really give an opinion til I receive the product tomorrow but the lady on the phone was very helpful and friendly and knowledgeable
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Outstanding! Give the man a promotion. He knew his produce and used his resources to find a very specialized product.
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So glad i found your company online.
Fast Delivery, Great Transaction!
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Website was not working properly, I called customer service and the fellow was very helpful.
Hello, thank you for telling us about your shopping experience. We apologize for the issues you had on the website but are happy to hear one of our agents was able to everything squared away for you.
Every time I want to purchase something for my truck, my shopping ends with RealTruck. They offer great prices and their customer service is excellent!
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I called the toll free number and Reggie was the Agent that assisted in placing my order for Undercover Swing Case Toolbox Set. He was knowledgeable about the product. And, was able to answer every question I had. So far, so good. Now waiting for the product to arrive. I hope the quality is as good as advertised.
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I ordered a new rear bumper for my truck super excited for it to come, great site and great help online as well highly recommend
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They had want I was looking for at a good price with good delivery timing so I purchased my rock rails from them!
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RealTruck has active members on Tacoma World, that is how I found them. I got the customer service reps email off of Tacoma World, emailed them about a part for my truck. They got right back to me amd had a WAY better price than anyone else on the web. They definitely have all my business from now on!
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John was very helpful and explained a lot of good information to me to make sure i got the correct tonneau cover for my truck!
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Had answer for all questions, transaction was very easy and simple would recommend
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We appreciate the feedback!
The representative was very helpful and courteous, and seamed to actually want to help me.
We appreciate the feedback!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, thank you for sharing your feedback!