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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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After being overcharged by CarID, I chatted with a RealTruck rep. I got the same product for $15 cheaper AND $0 S&H, compared to CarID's $60 S&H charge. I'll be a committed customer with RealTruck!
Have not had time to install. If it fits then upgrade to 5 star.
This was one of the easiest items I have ever bought on line. The people were so knowledgeable about all my questions. I will be recommending this company to my friends to purchase truck items on line. Thanks for the very pleasant experience.
Hi, we are happy to hear your ordering experience was smooth for you!
Order not complete an you are saying it is solved an it is not
Hello Tim, I want to apologize and recognize that we did close your ticket out in error. It should have been redirected to the correct department and it was not. We notified the manufacturer of your missing parts and will update you once we receive updates from them. We want to thank you for your patience at this time.
Real easy to work with and very helpful. They know what they are talking about makes you feel comfortable knowing you are getting the right product for your vehicle
Hello, thank you for sharing your shopping experience!
Was shopping around for running boards and an exhaust system for my wife's suburban. Was able to find both items from here. Also was able to talk with someone about these items and even received a small discount off of them.
Hi, thank you for sharing your feedback!
Greg, customer service representative was great in helping me get the right item for my truck. Went above and beyond to make sure it was the right item
Hello, thank you for telling us about your order experience!
Been hard to find parts for my 2017 Tundra TRD Off Road. Called around and the guys at RealTruck had them in stock! Was surprised and pulled the trigger immediately. Not only did they let me order it over the phone but they also had it shipped that day. Fantastic customer service.
Hey, we are happy to hear your shopping experience was a success!
I wanted a cover for my truck bed. I found the site and exactly what I was wanting. I did the chat version with a representative Lee he was awesome to deal with. I got it ordered paid extra for express delivery and now I am waiting for it to come. All in all, it was a great experience.
Hi, we are happy to hear your ordering experience was smooth for you!
These guys where awesome to work with. They answered my question and held the sales price for me. Good job guys, thank you.
Hello, thank you for sharing your shopping experience!
I was able to complete my order on a Sunday evening without a hitch! My item was shipped out the very next morning. Beyond impressed!
Hello, thank you for telling us about your order experience!
I called and spoke with the sweetest lady on the phone. She directed me completely. Thank You! Then to see them at my door early was Devine.
Hey, we are happy to hear your shopping experience was a success!
I called to order running boards for a trailblazer, the young man I talked was very friendly and knew what I wanted. They were shipped out the mext day
Hi, thank you for sharing your feedback!
Very happy fairly quick shipping I will order from them again.
Great salesperson was very helpful and knew the product in product
Very fast delivery when you call. I received my items in two days because they had it in stock. Only took about an hour to install the running boards and fit good. The tonneau cover only took less then 5 minutes to install.
Came early and was easy to install. Will be looking for running boards next
Do the chat you might be able to get a discount. Worked for me.
Was working w Courtney, she offered great support and answered all my questions. Lot's of options and lots of back and forth but she hung in there until I was able to make my final decision.
Was very attentive to my needs make sure I understood what I was buying also also make sure I understood the packaging and shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stacy, we are happy to hear we were able to provide a lower cost for your order. We appreciate your business!