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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I ordered via chat after confirming vehicle and that stock was available. Order was cancelled a few days later due to no stock available. That's fair but I was willing to wait if they were would arrive sometime soon. I was told via email they didn't have an estimated arrival date. The site continues to sell the same item with an expected arrival date a week out after telling me they have no clue when they will actually have them.
I understand an item not being available but the site not being updated almost a week later to reflect that is misleading.
They were very helpful and had the best price.
The only thing is I never got notification that it was shipped then it showed up at the house.
So I never had a tracking number.
Other than that they were great.
Very helpful and knowledgeable. Did not try to sell me anything else than what I was asking for.
Made the transaction very easy and like the product.
Phoned in my order and the guy who I spoke with was very pleasant and knowledgeable about the product and helped me pick the best cover for my need. Cover shipped same day and arrived in perfect condition! Very pleased
Ordered wrong part and they were great to deal with. Promptly sent out the right one. Will be a repeat customer for sure.
Greg was great! There are two Greg's I did not purchase from the other Greg but he was great helping me out. I would suggest ordering from here to everyone!
I was looking for rooftop storage boxes and found that this site had them in stock with free shipping. I chatted with them and got all the information I needed and went ahead and placed the order. Around 3 days later the box arrived with no issues. I would use this site again but I always make sure I research what I am buying so I know what I am getting.
Very nice to deal with Victor and his knowledge of the product I have. I didn't have the part #s so I sent pictures and he was able to match those with the parts I needed. Very helpful, courteous and quick to respond.
Was looking for a product I was really interested in and when online chat service usually pops up I just ask a couple questions but after only a few minutes I was shocked by the hospitality and knowledge I was getting on the product I was looking for, after a few minutes I was convinced it was a purchase I was going to complete! Absolutely great service!
Enjoyable,... nice talking with a live person in today's world. The human touch is needed back in sales.
Awesome customer service. Assisted me in finding exactly what I was looking for. Great item
After chatting with Jeffrey, I determined what tonneau cover would be right for me. He was very helpful and offered discounts on the different models. 5 STARS he probably deserves a raise...
Called twice about a exhaust tip for my rouge both times your reps were very knowledgeable and helpful I'm very satisfied with your company and will purchase more items in the future
This is the third cover purchased from realtruck shopping there is painless and customer service is great. I always check out realtruck site when needing accessories, pricing and shipping and customer service is spot on!
The ordering was easy except the fact that a "special deal" was only available by using the chat window. The chat window had me enter the same information I used to find the same product I had already found. It wasn't painful though.
Hi, thank you for sharing your feedback!
The salesman was very well informed and found exactly what I was looking for at the right price also. The shipping was excellent ordered Friday arrived Saturday. Was a very satisfying experience would recommend to anyone.
Hey, we are happy to hear your shopping experience was a success!
After being overcharged by CarID, I chatted with a RealTruck rep. I got the same product for $15 cheaper AND $0 S&H, compared to CarID's $60 S&H charge. I'll be a committed customer with RealTruck!
Hi Stacy, we are happy to hear we were able to provide a lower cost for your order. We appreciate your business!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Erv. Thank you for telling us about your ordering experience with your representative. I want to apologize if you felt pressured in making a purchase right then and there. Our first priority is to always ensure that you have all of your questions answered for your research. Typically the 2 days is what is expected but unforeseen delays can happen during movement. It does look like the shipper has delayed your shipment. It is expected to arrive on 5/4/22.