RealTruckReviews 8,237

Don't waste your time. I recently ordered an S&B intake from realtruck. I received my confirmation email, the money was removed from my account, and the email stated they would send an additional email when I product shipped. Just like any other online shopping service. I let two weeks go by before looking at realtrucks reviews. I wish I wouldn't have. I wish I would've looked at them prior to ordering. After reading all the negative reviews I decided to call and ask for an update. After holding for 2.5 hours they then stated it could be 30-40+ days before my product shipped and even up to 120 days. Who wants to wait that long. Therefore, I started a dispute with my CC company in hopes to retrieve my money. I went ahead and ordered from another company and within 4 days, my intake is already here. Do not give this company your money. They're terrible. Hence why they have a 1.3 star review rating.

Received an order acknowledgement on Monday at 12:43 PM. A week later, no confirmation of shipping. I went to call their phone number for a status update and was told that the wait time for someone to talk to about this issue was FOUR HOURS!

Something ain't right about this company. I am trying to cancel my order because I'm taking a trip in just a couple days and I need a ladder rack for my truck. I would have thought a week and a half would be enough time to get something shipped, but I guess I was very wrong.

The communication with this company is spotty at best. The order (a bedcover) I placed was shown to be delivered in enough time for our trip (almost three weeks out). I called them on the week of our trip to find out when to expect it and was told that it had not been sent out yet.

They recommended purchasing another cover and reduced its cost to the first cover and I canceled the first order.

While we were gone the first order showed up and I returned it. This process took almost a week. Trying to talk with a human is almost impossible. After I returned the cover it took an additional 3 weeks to get the money back into our account.

I had left multiple messages, multiple "chat with an expert" messages, multiple "Call back and save your place in line" requests and have not received any call backs.

Wish there were a 0 star available. I understand there is a pandemic going on, with that being said all Real Truck has to do is COMMUNICATE! I ordered a dash cover on May 2,2020. They gladly took my money to never respond again. I emailed about 5 times, did the online chat with a robot to have a call back, never received a call. Did another online chat to have them email me, never received an email. On July 5th I called and waited 5 hours for a call back. I finally talked to a real person and cancelled my order. Well, within 2 hours I received a notice that my dash cover shipped. What luck? I waited 65 days with no communication and when I try to cancel my order all of a sudden it ships. What a ficken joke this place is. I will never use them again.
We also ordered some side steps for our truck in April, after 2 weeks of them not shipping we canceled and got our money back. We ordered steps from another company and received them in 2 days!

I would stay away from this company. I ordered a GatorTrax MX Electric Tonneau Cover for my new Ram 2500 on April 19. It was missing the two rails to mate up the truck rail system.

I emailed the sales person with no response. After waiting on-line for hours I was able to talk to someone about the missing pieces. The support person emailed me back and I was told to read pages 11 and 12 which I had. The support person stated the extra rails do not come with the system and closed the ticket.

Nowhere on the site does it sell the required adapter rails. I sent back an email on how do I get them with no response. I called back and after hours on hold I was able to talk to another support person. I was told that the rails would be sent and the ticket was closed. This was about a month ago and I have emailed three different people with no response. I waited on-line again for hours, put myself on callback, and left a message with the first support person all with no response.

I would recommend ordering from this company with care.

This is the first review I have written. I just want other people to know about RealTruck.

I have been trying to return a bed cover for weeks now. I was able to initiate the return and was told I would receive a label. A week has gone by and no label. I have tried to call customer service for 4 days in a row and left the call back and keep my line in que option only to never get a call back. My calls were all in the morning so you would think I would get a call by the end of the day. I have also done the live chat option which is automated and garbage. I have never been called back using it either. I am beyond pissed with this company and its service.

Ordered side rails for my truck back in May, gave them time to ship and send email to track order. Sent them 6 emails and 4 phone calls all which were ignored. Then they sent me a email asking how I liked the "support" I received from them. I should have read the reviews before I ordered from them, pretty sure I wouldn't have given them my business. Stay away from this company, ended up contacting my credit card company and they refunded in in 3 days. Seems they have heard of "Real Truck" also. Again "buyer beware"!

TERRIBLE, TERRIBLE, TERRIBLE, I ordered a part so far going into the third week and still no shipping email or tracking number. I called maybe 10 times and the wait is over one hour, they ask you to leave number, which I did and no body called me back. I also sent 3 emails and no reply. You can't check the status of your order online, they ask you to call to check the status. You can't cancel the order online either, everything you need is to call the 888 line that you will have to wait over an hour. NEVER ORDER AGAIN FROM THEM.