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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
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My experience with Jaquelyn was very good as she tried to salvage the frustration and grief i went through after ordering a product through their customer service that is no longer available. I had to correspond several times with customer service over a 10 day period to find out the product i was waiting on wasn't even available. Now i have to wait to be refunded my money in order to purchase another cover. After all that, you would think that RealTruck would ABSOLUTLEY discount anything i purchased, but low and behold they stated that the product was already discounted and they could not give any additional discount. That being said I am paying what anyone else would pay that ordered teh cover. I am in business and customer service and satisfaction is number one, even if you have to make zero profit to maintain your reputation. NOT good business practice on RealTruck.
The sales person was extremely helpful and my item was delivered faster than I expected, but parts of the items were damaged
I wanted to place an order with an actual person and was pleased that I was able to do this over the phone and the guy who took my order, Don, was so nice and accommodating and my purchase was nothing but a smooth transaction. Nowadays you're lucky to get a human on the phone and it's nice to see a company that still values the personable customer experience.
Great job that I know I was looking for was discontinued. He found me a replacement. Everything worked out great I have not received a product yet, but should be here pretty soon.
I recently purchased my first truck, a for maverick, and the team at RealTruck were very helpful. I needed help researching the right tonneau cover and bed bars to get give the smaller bed size. They answered all my questions and were very responsive.
Made it very easy to place an order. Return customer
Ordering and delivery were fast and efficient. Customer Service was very helpful solving as issue w/a previous order.
I used the telephonic service line to call and speak with a company representative/order desk. I know this is an 'old-fashioned' method since we can chat, text or just fill out an order form. However, I was able to TALK to a real live person that was well educated about a product (Fusion Color Matched Tonneau Cover) color codes and delivery times. I was provided with an immediate email to confirm my order. It was pleasant to conduct business this way. (Sales agent: Sherri McCall - 5 STARS)
Kind patient very understanding and gave me all the info I needed
REALTRUCK is one of the few companies with live support personal to handle calls. Don was knowledgeable and pleasant while giving me the best advice concerning the accessories I needed.
I was looking for floor mats for my new car. I have purchased your competitors floor mats for many years. For some reason they haven't made any for my car yet. So I went looking. What I found was a company I bought from when I was younger, yes Husky. They had what I needed and the price was very hood
I saw them on marketplace and decided to give them a try. The quality is amazing, and the local shop said the same thing - which is why they only install this MGP brand and not other lower quality brands. They look fabulous on my 2024 Riptide Blue Chevrolet Blazer! Thanks!
Great service! They knew the products and spoke about pros and cons and value for money.
Simple velcro strips missing from BedRug order.
This has been one of the worst customer support experiences I've had in the last 5 years.
I have called the number below and I do not get anyone. It gives me silence on any selection. Then I called your extension. No answer, leave a message. I did not. I tried the chat mode — not a person and only a promise to get back in touch in 1-3 DAYS! Impossible.
I'm livid. Send me a return code and credit me the refund. At this point, I want nothing to do with real truck, so please have a supervisor or manager contact me.
Ordered a set of husky floor liners for my 2018 Chevy Cruz ordered through the chat section on the website went very smooth very quick to get the order placed..
I ordered my running boards on March 16,2025 and they arrived on the 19th. My experience with ordering through chat was pretty easy and they were able to add an extra discount for Law Enforcement which he didn't have to do but I appreciated it! Thank you!
The mats are excellent, with high sides and perfect fit. The quality of the rubber is very good. Customer service for my purchases was also excellent. Delivery was speedy and as promised. The overall experience was completely satisfactory.
Awesome service and suggestions ships fast. Love them
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members