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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Good communication, fair prices, quick shipping and great customer service. What more could you ask for
I understand that my order could come in two deviveries, but i did reciece one with no receit no explanition on where the second half of my order is, or if i am even going to get it. I can not start my project untill i know if or when i will receive the other half of my order.
Real Truck has exceptional quality products but the customer service department is very difficult to work with and to get any kind of timely response if something is wrong with the product like damages, etc. No one will normally reply to e-mails, voice mail, until weeks have passed by.
One phone call took care of business. Got the cover in less than 4 days.
Packing came well wrapped and item in great condition on time as promised.
Cedric is very knowledgeable of the product I was trying to purchase. He made it easy as I am a female. He made me feel comfortable with the choice I purchased. He has very good people skills, okay, sin
Installation manual very confusing. Took several hours to install, with much trial and error fitting parts together
Poor quality control. One rail missing drain fittings. Will have to jury rig a drain system.
I talked with a service rep to order the correct mats for an F150. Excellent service, fast delivery and the mats were exactly as described. I'm very impressed with this Real Truck experience.
I chatted with support to make sure it fit my 2024 Chevy Colorado Trail Boss and they assured me it would. It doesn't fit! Once I got it installed the two bulk head corners left 1/2 inch gaps into the bed of the truck. I tried moving it to fit but nothing worked. Now I have to improvise something to get gasket to fit snugly. The rail gasket protruded about two inch on the tailgate end. Had to hammer it back into place. There was an excessive mount of metal shaving left on it from the manufacturer and I got a minor cut from them! The installation instructions were vague and not specific to my model/trim. Not worth the 1200 I paid.
I got half my order.
I need the other half.
Customer service is completely useless
My cover was shipped to the wrong address. I do not know how my old address was used.
I was having trouble finding a bed cover that would work with carry racks for my Toyota Tacoma. After hours of research on many sites I called RealTruck and solved my problem in less that an hour. I worked with a very knowledgeable sales tech who knew why I was having trouble, listened to my questions, and offered solutions. I bought based on his advise and very pleased with my choice.
I called to find out about the, "Powerflow Pro-Fit Splash Guards", for my 2015, Q7 TDI Prestige. The website only listed the front.
When I called, Don Wentling notified me that the splash guards for the front also fit the rear. Based on that information, I purchased two sets.
RealTruck was excellent and went above and beyond with helping me on a terrible situation with a supplier. I will never buy anything from Oracle lighting again but absolutely will continue using RealTruck for future needs of my customers.
Received my part wasn't the correct one. MY mistake. Contacted RealTruck and got it resolved quickly without any drama. Thank you Santana H very much for your help.
I want to return my previous purchase of a truck cover and no one has gotten back to me or sent me a Fedex return label as they said they would. I spoke with two individuals and both said a return label would be e-mail to me for my previous purchase. Still waiting for a reply.
No opinion yet will see how long it takes to get here and quality of product will give a review then
I needed what I thought was a pretty obscure for my truck's bed cover. I called Realtruck and they had the part. It was easy to work with the salesperson on the phone, He seemed very knowledgeable. I'll shop Realtruck in the future.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members