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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Ordered my product on Monday and by Friday still had heard nothing as far as shipping or tracking information. Called the company. Still they cannot report when the product would be shipped. She said sometimes it takes 6 to 8 weeks. Would that being said I canceled the order.
I BOUGHT MUD FLAPS AND A BUG SHIELD FOR A 2025 F 150 ALL FIT PERFECTLY MY AGENT WAS EXCELLENT AT BEING HELPFUL.
Called for some replacement parts and the person I spoke with was very helpful and knowledgeable! Would not hesitate to call back again for any future needs.
Excellent product and service! The installation was quick and straightforward, making it hassle-free to set up. The quality exceeded my expectations, and everything works perfectly. Highly recommend this to anyone looking for a reliable and easy-to-use solution!
Chris took exceptional care of my ordering experience and handled everything efficiently and professionally.!
Fair price and fast shipping 2024 Nissan Frontier crew cab five foot bed
They are always helpful with details. Sometimes things I don't think about. Buy most of my accessories from Realtruck!
Very satisfied with customer service, fast shipping and great quality.
Installing the driver's side was a perfect fit. The passengers side I had to trim some of the edge to get it too fit inside the wheel well. Overall, a good product
I needed a part for my tri-fold bed cover and Jacquelyn was great at helping me figure out what part and get it ordered.
I ordered 3 different items. I spoke with two representatives and had one chat. All people involved in the ordering were nothing short of outstanding and provided the best customer service. I would highly recommend RealTruck and their staff to anyone needing to enhance their vehicle. Fair pricing too. Thank you all.
I texted customer service about what I may need. Through pictures I sent, they informed me of the parts I needed and even placed the order for me. All I had to do was click a link and make my payment. They made it extremely easy for me to get what I needed. Great experience!
Found what I was looking for quickly. Ordering was a snap.
Used the online chat tool to describe our need. Quickly identified the specific part I needed and arranged for purchase via secure link. Saved lots of time by not having to order directly from a local dealer.
Sales rep was fantastic, friendly, very helpful and knowledgeable, made sure what I was buying was the correct fit for my truck, answered all my questions, did not rush me in my purchase. Made sure I was satisfied before going through with my purchase. My new go to place for all my truck accessories
Purchased 2 items. Purchased insurance ( sold as hassle free return and replacement). Hood deflector was broken in half I called Real Truck immediately upon delivery. They told me they have nothing to do with it as I purchased insurance contact them. I contacted insurance carrier and they refused to pay enough money to re-purchase the part again and advised me to call back real truck and speak with somebody there. After an hours worth of being on hold and dealing with both places, real truck did send another pot and I did not have to pay any additional money. Nothing but a hassle. In my opinion NEVER buy insurance.
Had questions called Real Truck and got hold of JP and he researched and made sure I was getting the correct item for my truck.
JP was great to work with.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members