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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Very nice lady took my order and was knowledgeable. It was quick and very easy. I will used them again if needed.
A+ Very nice automated chat followed up with team person chat! Would recommend again! ……………………………………………,,……,.,….,,,,,,,,,,,,
The person who helped me was polite and helped me with any question I had asked and helped me get my order complete.
Chat was smooth. Spoke to a person that was knowledgeable and able to help me purchase what I needed.
I always work with Courtney—she's incredibly helpful and has never once led me astray. Some places make the buying experience frustrating by constantly sending the wrong product. However, since I started dealing with Real Truck and Courtney, I've never had a single issue with incorrect orders. Working for a large company can be very frustrating. I highly recommend them because the products are high quality at good prices and the help is amazing.
Very knowledgeable and helpful staff. Was unsure of what part to get, staff quickly figured out what would work best.
Great support, and knowledge! Fast service from a rep that was very knowledgeable and shipped the next day. Can't say enough good things about this company!
Asked questions about the deflector all questions were answered, nice guy with good product knowledge, but admitted he wasn't sure on the product so I'm installing this weekend, and we'll see!
Bought the electric steps for my 2016 Ram 2500. Its actually my second set. Easy install and works like a charm! Only reason this is my second set is that I didn't take care of them like I should have and they were struggling to work correctly after 9 years of service. So I purchased a new set and installed again. Everything bolted up like its supposed to and works flawlessly! Great item!
Gabi was AMAZING. Very calm and very accurate. Listene to my reasoning and found what I was looking for. I wasn't very nice in the beginning and she responded cool and calm. THANK YOU TO GABI!
Paint was chipped off on one corner. And it's the first thing you see when looking at it... Paid a premium price... could bought on Ebay for half... Lesson learned..
Needed a BedRug for an older F250. Spoke with Will and he hooked me up with what I was looking for. Being an older model truck, he had to go to one of his preferred partners, but got the model I needed. Thanks RealTruck for the quick service and support.
Called the number and ordered what I needed.
The person on the phone was well versed in the products. And was very helpful.
I was ordering a tonneau cover for my brand new GMC Sierra 1500. I needed it to arrive by Friday(this was wednesday morning) as I was taking a trip, with rain in the forecast. I found the Tuxedo cover I wanted and reached out to Real Truck through the website chat. They confirmed what warehouse it could be pulled from closet to my house. Of course, they cannot control UPS or Fed Ex, but they did everything they could to process the order immediately and not ship from Montana (exaggeration). I received my new cover Thursday afternoon and installed it in plenty of time for my trip. Super thankful!
I needed an installation for a tonneau cover that I took off my old truck. Real Truck salesperson did a great job getting me setup with just the install kit and all the associated nuts and bolts necessary to re-install it. Worked like a champ!
Order new floor liners and nerf bars for new truck. Had issue with missing retainer clips on passenger side mat. Customer service opened ticket with Husky. I also had to contact Husky myself to resolve issue. Ideally as part of the process it would be handled with one call. Even so issue was resolved missing parts were shipped. In the end everything turned out fine. If there us an issue, you do get to talk to a real person instead of some AI generated q and a.
Good quality! Great fitting… front and second row in my Ford Rager truck! Recommend this product to prolong the life of your vehicles' carpet! Saves money for those who want less expense in vehicle maintenance costs! Looks great…
All communications done on via email. It was a flawless experience and runners shipped expediently. Received and they are exactly as pictured. Beautiful with mirror finish! I can't wait to get them on my 4-door Wrangler!
Jacquelyn Woodhams is the absolute best! She went above and beyond to arrange for my purchase. I will be asking for her assistance on all future orders.
Spoke with Andrew W. Who was very knowledgeable and refused to be price beat. He was great to work with, shipping was fast, and products are top notch!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members