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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Everything went as planned, hopefully everything shows up on time
Thank you very much!
I talked with a guy named Chris on the phone and he took care of everything i needed and was very helpful got my package take care of right away. I order the product yesterday and it has already been shipped out today
Hi Erik, thank you for taking the time to provide feedback!
Hi Trong, thank you for sharing your thoughts!
Easy to order but very disappointed in product shipped
The gentleman was very helpful. Than you now just hoping steps get here fast.
Hi Roxanne, thank you for your feedback.
***** ***** ***** ***** ***** ***** ***** N***** ***** *****
Chris helped me sort through the various options for a running board for my 2021 Ford Ranger that would best fit my requirements.
Hello Jeff, thank you for your feedback.
Fast friendly and accurate. I called picked them out on line got the part number and called and ordered.
Hi Larry, thank you for your comments.
Very personal people whiling to lession whanting to help. Just have your warehouse team do a better job a tracking the items for the customer
Hello Robert, thank you for taking the time to share your feedback.
Professional staff
Great results
Will recommend to friends
Hi James, thank you for your feedback!
Customer Service excellent, shipping super quick, and customer super happy!
Hi Reginald, happy to hear about your experience!
The deliveries came quickly & in good condition. As a rapup I will use Real Truck when the time arises again
Hi Ronald, thank you for your comments!
Ordered it and it came quickly. The part was exactly as I ordered. Thank you
Hi John, thank you for taking the time to provide feedback on your experience.
Price match on rear seat cover. Great people.and understand customer needs.
Hi Roger, thank you for sharing.
Knew exactly what I was looking for pulled it up very professional and very nice great team my experience was super fast shipping and delivery thanks Great job the girl I talk to knew exactly what I wanted and very nice and looks great on my truck.
Edit: Morgan jumped on the problem and got me my hitch very quickly after searching and locating one in a different state. I'm quite impressed she could make it happen. Excellent job, Morgan.
Placed an order and a few days later called to get a shipping status, as the website says "pending". Was told someone will email me. Two days later I called again, since no update was provided. Was told someone will call me back. Again, nothing. Day three of attempting to get a shipping status; sitting on hold. Awful experience.
Butch was knowledgeable and patient with my questions.
Perfect experience with great info provided and very professional
Hi Daniel, thank you for the feedback!
Great service from butch. He not only helped me get the correct mud flaps for my truck but he ask and we talked about other things not related to business. He made me feel like I lived next door and been friends for years. Good customer relationship between company and customer. I will always buy from Real Trucks if needed. Thanks Butch, enjoyed the conversation.
Hi Terry, we are happy to hear your experience was more than just about business.
I was on a live chat with Courtney B. She was able to order what I needed to include taxes and close out my purchase all in 5 mins. Her help was nothing short of ideal customer service. I do appreciate her expeditious efforts. Thank you!
Hello Anastasia, thank you for commenting on your experience!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brian, thank you for sharing your comment.