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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Package arrived, box was open, no packaging to protect product
Several areas of product were damaged
Knowledgeable customer service agents, quality products, prompt delivery. What's not to love?
Hello, thank you for your feedback!
Customer service was great! We were at the dealership buying a new truck, the truck didn't come with a fifth wheel hitch and we had a trip planned in the next week. I called and spoke to John Baker you research the shipping facilities and found that there is one in Arizona where we live. He made sure that the order went into this facility versus one in a different state to assure that we could get the hitch as fast as possible.We ordered those late Saturday call man it's due to arrive today and we are leaving tomorrow making it just in time. Thank you RealTruck and John Baker!
Hello Amanda, I am happy to hear that everything worked out for you all!
Great product and great customer service.
The cover was a bit difficult to get the rails mounted properly but the overall finished product is excellent. Would highly recommend
Hi Billy, thank you for taking the time to comment about your experience.
Very happy with their customer service by answered, fast resolved my issues that I requested.
Hi Vinh, thank you for your feedback!
Sales person did a good job. The next day I received an update on shipping. It now appears that I will not receive the item for over a month!
Hello William, thank you for providing feedback on your experience. I see the product ordered is a custom-made order and at this time lead times can be extended. We thank you for your patience! If you have any additional questions or concerns please reach out.
I was going to order a bed cover locally, but I knew I would have to pay a little more for it. To sweeten the deal, they helped me out with a coupon code that made the deal too good to pass up. FedEx took a bit longer to deliver it than expected, but the end result was still the same.
Hello Aaron, thank you for taking the time to provide feedback on your experience.
On May 6th I ordered a trailer, a MK2 Multi Use Utility Trailer. It was listed as in stock; it was not.
Today I was advised that the trailer was not in stock. RealTruck accepted my payment and refuses to compensate me for the full cost of my purchase expense. BEWARE OF DOING BUSINESS WITH RealTruck.
The customer was refunded in full.
Have purchased this cover before. Great value for price point. Real truck ships quickly and is very responsive.
Will buy from again.
Hello Clint, thanks for the feedback!
Hello Nathan, thank you for taking the time to leave a comment!
I spent about an hour on the phone with the sales guy. He was great. Got me everything i was looking for. All items were delivered as expected. One item that was supposed to be here in 10 days made it in 4. Very nice doing business with them.
Hi Dean, we appreciate the feedback!
Alexander took good care of me proper information make sure I was totally satisfied gave me his extension number so if I had any questions I can get back to him completely satisfied with "Real Truck "I have told friends about my purchase and they're looking into it as well
Hello George, thank you for sharing your experience!
Great customer service quick shipping very pleased
Hello Johnny, thank you for your feedback.
A very informative, painless and easy shopping experience.
Hi Jerrell, I am happy we were able to make your experience as painless as possible.
I used the websites chat and spoke with Lee H about my product, and was more than helpful with my purchase! Excellent representative!
Hi Kyle, thank you for taking the time to share feedback!
Using the RealTruck.com website was super easy and convenient. I did call them to discuss the pros and cons between 2 covers and they were able to give me the best information to make my decision. The cover arrived just a few days later and was very easy to install myself. I was very satisfied with my purchase. Thank you RealTruck!
Hi Ryan, I am glad to hear your experience with us was satisfying.
Ordered cover for my truck got an email after I
Notice the number on address was wrong, called right back
Talked to a lady and she made the correction with no
Problem.
Hi Ruben, thank you for taking the time to share your experience.
Very good experience. Salesman was helpful and notable about the product I ordered.
Hello George, thank you for taking the time to share your experience!
The associate I spoke to was extremely helpful in ordering my seat covers had a great experience
Hi Shelly, we appreciate your comment.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joseph, I am so sorry for the condition your product arrived in! I see we have initiated a refund already for you. If you have any additional questions or concerns, please let us know.