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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Great price, quality, customer service, and speedy shipping.
The customer service agent was very helpful and knowledgeable about their products.
Hello Orin, thank you for sharing your experience!
ORDER #: ******* Order Date: 06/23/2021
Called-in and spoke to a sales rep by the name of Robert Whitaker, told him I'm a reseller w/valid permit and can provide resale certificate(I emailed him both my seller's permit and the certificate). He says he's going to charge my card now and he's going to forward the certificate to somebody later to get the sales tax refunded. I also told him the delivery address is different but he ran my card anyway and told me he'll fix it later. I received the order confirmation, wrong delivery address. He opened a service ticket ******* and the rep Susan was super helpful. She helped my order reroute to the correct address in a timely manner. Another ticket ******* was opened for the resale certificate. The rep Vernisha Parker had no intention of helping me out. Her reasoning was the address does not match with my address on seller's permit, the billing adress(my home) to the credit card I paid the order with. Refused to help me out and closed the ticket as 'solved'. There isn't a single option to resolve this issue? I spoke to her once, but after feeling the laziness from her voice unwilling to help me out, that was it, I'm eating that $25 sales tax. From the beginning till the end, my experience with this team of people in the company was absolutely dreadful, except for Susan. I don't even know what I'm going to do if Susan hadn't rerouted the order to the correct address in time. Thanks Robert, you made me look like I'm the one who's made that delivery address mistake, you just ran my card then realized you forgot to take the address didn't you? I'll be sharing this terrible experience with the people in the industry I'm in.
Excellent, fast delivery. Item fit perfectly and was easy to install.
Hi Gary, thank you for sharing your experience with us!
Amazing experience! Buch was very helpful was very knowledgeable. Answered a lot of my questions. I really appreciate the help in helping me get the right Tonneau cover I needed it for my 2021 GM Sierra elevation
Hi Michelle, thank you for sharing your experience!
For those of you who read reviews take note of this real truck is a fly by night bushleage company. Thier service is crap.
The gentleman was very helpful, went out of his way.
Hi Roland, thank you for sharing your experience!
Ordered on a Tuesday afternoon and arrived on Saturday, wow that was fast. Quality seems good and fit was perfect. Also being made in the USA is great for multiple obvious reasons but also because installation instructions are actually easy to follow and accurate.
Hi Kevin, we appreciate the feedback!
Ordered cover for my truck, got email saying was shipping the next day, this was on a Saturday, went out Sunday am and returned
And cover was at my gate waiting on me, Did not expect it for at least a week. Price was excellent and service hard to beat. Thanks for
The service
I had ordered a tonneau cover for my truck 8 days ago and the status is still pending. I submitted a support ticket 4 days ago to get a status and still nothing. I wanted my tonneau cover for my trip and figured I'd be able to get it within 12 days, but it's not looking like this is going to happen. Very disappointed.
Very easy to work with. Ordering was super easy and delivery was super fast. Will definitely be ordering more stuff for my new truck.
Sam was efficient, well informed, and helpful. The process was easy and not overly time consuming.
I was very happy with the way my purchase was handled all questions wre answer and the person taking my order was very friendlu
Good and helpful John was extremely helpful
Slightly sad about them being out of stock but not real trucks fault
Look forward to doing more shopping
Thanks for honoring my first responder discount
Great online experience. Very helpful. The person on the chatline made the process very simple and straight forward.
I placed my order with a sales representative on Friday and my parts were here on Monday.
Hi Joe, thank you for sharing your experience!
Needed bed cover and tool box with specific color and purpose needed. The gentleman was able to set up what I needed and even provided a discount. Now waiting on order.
Hello, thank you for sharing!
I used the on line chat feature for questions regarding the tonneau cover I was considering. The agent (Lee) I spoke with was friendly and courteous answering my questions quickly.
Hello Richard, thank you for sharing!
Hello Robert, we appreciate the feedback!
The order turned up within 3 days of shipping. Much easier to get the pallet delivered to a loading dock. I did need to trim a couple of sections of the top deck on both sides. Just used a simple angle grinder with a grinding wheel to trim the plastic. It made for a snug fit in the bed.
Aussie John
Hello John, thank you for sharing your experience!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John, thank you for sharing your experience!