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RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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We didn't expect it for 3 weeks from order date, it arrived 2 days later. WOW!
I have been looking for a high quality, good looking set of running boards for my E350. I felt I had exhausted all my options and would be forced to settle for plain ones but when I called the customer service number, the gentleman was able to get me taken care of. Thanks so much
Hello Jeff, I am happy to hear we were able to find you something that you preferred! Thank you for your feedback.
I ordered a bed rug for my new GMC and I didn't get the multi pro tailgate piece for the step. And I was told it all came as one. The quality of the bed rug is not good either there are places where there are voids in the top layer! So I will be returning it!
Ordering was great, customer service was great, But WTF. I still don't have my after 2- weeks.
What good is great customer service if they can't keep their promise.
Then to boot can't get anyone on the ph. WOW!
Hello Rodney, we apologize for the delays that FedEx incurred while shipping your product. In normal circumstances, shipping takes 1-3 business days to most places in the US. We were not aware of any delays in your area and also apologize for not setting better expectations that packages can be delayed.
Was told shipping would be the next day. Could not track. Emailed customer service by email on Thursday. No response! Waited 15 min. To talk to someone and was told they'd have to email the supplier and get back to me! It's Saturday so nothing until Monday! Very disappointing!
I ordered a new cover, Gator SFX. When I opened the box I had been shipped a used American Tonneau cover that was dirty and covered in bird crap. The weather stripping was peeling off, pieces were stuck inside the box. Falling apart. Upon contacting support I was offered to have it picked up and refunded as I requested after I stored this piece of junk 3 days waiting. Never was I offered any compensation for my trouble. Never any indication that they wanted to make it right only to apply my purchase price to another cover or refund. Really a disappointment with Gator Covers. Thanks Chris. Great job.
Item was paid for, but not shipped, was charged credit card six days ago, but idem is not shipped
People were pleasant, helpful. Ordering items went well. Returning items were a challenge. Needed two return labels, only received one. Fed x made it difficult to return 2 items with the labels that were issued to us. Communication situation. Hoping the items will get returned and the refund will go smoothly. A little concerned.
Non-existent customer service! Took 3 attempts to find out who the freight carrier was. Undercover tonneau and swing boxes are great, both boxes were keyed alike. Should have went through Undercover to make the purchases.
I still have not received the product. Express shipping was 2-3 days. It will be a week before i get it.
People were friendly and helpful! Hopefully seat covers will be as great as the service!
Easy to find part online. Received small discount buy part through chat sales person.
When I got home my package was delivered to my front porch. The box was all crushed and half open. Called customer service. Steve made notes about the condition of the package. I took pics and opened it while on the phone with Steve. Interior package damaged as well. But the parts were in great condition. Installed throttle booster in about 30 minutes and no more turbo lag.
So except for delivery, I am very satisfied.
Victor R. Is great and has assisted me twice this year with the purchase of truck bed covers for both of my sons birthdays! Fast delivery!
Hello Betsy, thank you for sharing!
Asked a question about a cover and ladder rack combination and got very knowledgeable and very pleasing response. I was directed to the available combos and luckily the two that I wanted from beginning were the perfect fit for me and my truck. I will definetely be returning to site for my next upgrade on my truck. Thanks again for all the help.
Hi Oscar, thank you for sharing your experience!
Professional, extremely eager to make sure I was fully satisfied and found what I was looking for. Could not be happier.
Hi Shawn, thank you for your feedback!
I don't recall his name but the sales rep I dealt with was outstanding. And as I told him, it was incredibly refreshing to order something and to speak with a sales rep who was actually born is the USA! VERY refreshing! If your product is as reliable as your sales rep was, I guarantee you I will be making future purchases from RealTruck!
Hello Daniel, thank you for your feedback!
Poor communication. I ordered a tornneau cover for my vehicle I have not had any confirmation email or anything to tell me that the order has been confirmed and the payment had gone through. Nemesis was very oh known Commital and did not give me any reassurance that my order was placed and would be delivered within 2 to 7 days
I got exactly what I ordered... customer service was very helpful and efficient. My order arrived earlier than I had expected. And the product was perfect. Great job. I will definitely buy from RealTruck again...
Hello Freddy, thank you for sharing your experience!
Knowingly taking the money for a product you can not sale is fraud
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Frank, thank you for sharing your encounter!