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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I called in to confirm availability & got confirmation that the parts would fit. They did.
Thank you,
Josh
Ordered item the 18th of June and not getting shipped untill the 19th of July a month later! Come on this day and age a month to get a product! Not the way to treat your customers!
I went to Real Truck website and chat rep did not have the Gator Tri-Fold I wanted. He tried to upsell me to a TonneauPro but w/o features I wanted w/the Gator. He also told me the universal tailgate seal no longer came w/Gator and I did not need same. I left chat to think about it. Later, I went to gatorcovers website and chatted in. The rep was able to sell me the tri-fold I wanted with the tailgate seal and guaranteed delivery before my trip to Branson in mid-July. I received the tonneau cover and installed it easily on Tuesday. I am very satisfied with my 2nd dealing but did not know at time that I was dealing with RealTruck both times.
Easy to order, very helpful to make sure it fits correctly. Made it simple to order
Hi Joe, thank you for sharing!
Called on the phone she helped me out 100% and did a great job..
Hi Robert, thank you for sharing!
Upon ordering I was told to my address it was 2 Day Shipping but it took 4 days instead, so you need to talk to your Employees because where I am from your word is your bond.
Victor was knowledgeable, efficient and helpful. He made the purchase easy and also saved me some money!
Hello John, thank you for sharing your experience!
Outstanding. I ordered online with help from Chris S. Via chat. Everything went very well.
Hello Michael, thank you for sharing your experience with us!
Everything was pleasant, my sales associate was helpful and pleasant to work with. Will order again.
Hello Matt, thank you for sharing!
Canceled order 5 mins after it was placed and it's been 48 hours still "pending cancellation". I don't even under stand why the funds posted bf cleared my account it should have been refunded immediately. Not a lot of confidence in a company that can't cancel an item 5 mins after it was placed and they still have my funds 48 hours later.
Online chat was easy and very sufficient!
No mistakes, gave me a great deal. Enjoyed ordering this way would definitely order again from this company.
Hi Susan, thank you for your feedback!
Placed an order in person with someone at real truck on Monday before father's day. I was told it would be delivered by Saturday, the day before Father's day for a gift. When it didn't show up, I called the company and was told it never shipped (even though they charged my card) and they would have to resubmit my request. Poor service from the first person I spoke with at Real Truck. I'm not adding names at this time, but Real Truck as the record.
I chatted with Mike C. To get some answers to questions regarding two different BakFlip covers. Mike was knowledgeable, answered my questions and gave recommendations on a selection based upon my situation. He took my order and made the purchase experience a pleasant one.
HI Donald, thank you for sharing!
Great customer service, fast shipping and beat any competitors price by a long shot!
Hi Jacob, we appreciate the feedback!
Kevin D. Was great to deal with during my online chat to order a bed cover for my truck. Navigating the website was easy and contained alot of informationon each item, but I didn't see any way to compare details on multiple items. Other than that, I'm happy with the experience.
Online representative was very helpful, and transaction was quick.
Hello Jerry, thank you for sharing your experience!
I've ordered from Real Truck three times. Twice my order has been canceled (for "unknown reasons" according to rep) and my card was charged. The charges were reversed in a few days. Both times I've had to wait to speak to a customer service representative to find out where the order is, upon finding it canceled, being transferred to a sales rep to reorder.
Everything was done professionally, however if an order isn't going to go through, the card shouldn't be charged and an email should be sent explaining what happened.
I was hesitant to go on the chat line but it was easy to work with the salesman
Hi Nolan, thank you for sharing your experience!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Josh, thank you for your feedback!