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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Very helpful and professional. Very easy and quick.
Very friendly called for a discount and they gave me 15 percent off and told me my order will be here in 4-5 days I'm currently on day 3.
Hi Justin, thank you for sharing your experience!
I purchased a set of sidesteps from my sons truck. We were not able to put them on for a couple of months. When we tried to install them they don't fit. It's been a month since we contracted a real truck and made a ticket. And we keep getting a run around about it. We have been asked to send multiple pictures and measurements and then finally they said they submitted for warranty and that's been a couple of weeks ago! No one will return phone calls, not return emails. I finally asked for a refund. Again nothing
All my local dealers were sold out and/or back ordered on my truck cover. One call and it was on my doorstep in three days. Very pleased.
Streamlined chat order, and fast shipping. My cover had some damage on it when received, and i have submitted a warranty claim. Time will tell about the return process.
I was very satisfied with the customer service experience, and the competitive prices that Real Truck offered, along with the Military discounts was a plus for me.
THE SALESPERSON WAS VERY HELPFULL AND LET ME KNOW ABOUT DIFFERENT TYPES OF COVERS WHICH HELPED ME CHOOSE JUST WHAT I WAS
LOOKING FOR AND ALSO THE BUG SHIELDS TOO. WAS ACTUALLY A PLEASURE TO DEAL WITH REALTRUCKS.COM
Very happy with the sales service and prices, the customer service was very knowledgeable, speedy, and outstanding.
Placed order 5/17, told it would arrive 6/18-23. I was charged for it on the 17th. On 6/17 received email stating delivery now 7/19-26. Requested contact from customer service to resolve. Received email on 21st to say they would get back to me in 1-3 more days. Really? Bye bye
Looking for a tonneau cover for my truck. Saw had chat, if you needed some help. Tried and was very happy with the help and great service. Very friendly and helpful.
Its was quick and easy. The only thing I didn't like was only offering 3 colors. Black, Tan, Clear
I called in to check on some running boards and ended up getting a part for them that was great.
Everyone was real helpful and I got the best results I could get.
Thanks
Real Truck
Definitely recommended. Michael answered all my questions and great experience buying online
I Phoned the number off the internet for the best price and I got the reduced price when I ask. Ordering was simple and the clerk was professional.
Real great service from Raul in chat window. Very helpful and efficient
Made contact through the chat option got an a discount on top of sale price. Nice!
Made an order on 6/10. My account was charges for the full amount of the product I ordered almost immediately. Ten days go by and mothing but crickets, no email, no product I ordered or nothing. Called and finally got to talk to someone and they tell me they will create a ticket. This was last Thursday 6/17. Have not heard anything. Do not know if the company is out of stock or what the deal is. I needed this item before July 1st. I WANT MY DAMN MONEY BACK! I was a first time customer with your company but I will now avoid you guys at all costs.
Salesperson provided valuable information about the product i was considering and i actually changed to a different model based on the description he provided. Also provided a great price.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dilana, thank you for your feedback!