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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Had a great representative with knowledge of the part that I was looking for. Friendly and courteous interaction.
I asked about under seat storage for my 2019 Silverado and was told about the Du-Ha system and how it was very popular and had dealer storage wells. After finding it on another site for a cheaper price (due to coupon) Victor matched the price and got everything taken care of right away.
Hi Craig, thank you for taking the time to tell us about your experience!
It was awesome! Victor and Michael helped me out a lot! Will be shipping here again!
Called about a bumper being in stock. Was told the product was in a Texas warehouse and it would be released for shipment. Day 2 and still no shipping info.
I BOUGHT SEVERAL TIMES WITH NO PROBLEMS OR WORRIES ON PRICE, THEY DO SUPPORT AND BACK EVERY ITEAM THEY SELL. I'M SUPPER PLEASED WITH THE SALES TEAM AND PRICE OF ITEAMS. THATS WHY I'M A RETURN CUSTOMER...
I more or less knew what I was searching for and my interaction with the customer service person simply helped me to find the specific item that I was looking for, confirm that it was in stock and ready to ship. And I ordered it.
Just received an email this morning saying that the item I ordered is shipped via FedEx.
It went very easy and fast I called first and talked with agent who was very helpful and answered all my questions, just waiting for cover to arrive and see how the fit's
My call was answered promptly. Individual was extremely courteous and helpful. Realtruck had my item available for immediate delivery. Even though the site showed it may take a few days to a week to even ship. Where as another competitors site showed it in stock and delivery with in 2 days, but when placing order was informed it would be approximately 60 days before shipping( all after waiting on hold for 27 min.). They claimed the item was only custom built upon ordering. I requested expedited shipping but the advisors didn't recommend it and emphasized I would most likely get it sooner than suggested. With in several hours of placing my order I got shipping confirmation and an estimated delivery time of 2 days. Faster than the 5 -7 days suggested. Just as customer service rep suggested. Second purchase from Realtruck and second great experience.
Sales rep was very efficient and knowledgeable regarding the cover for my truck. Made ordering simple and easy!
Quick, easy and affordable. Product arrived much sooner that stated. Customer service rep. Was very helpful and personable.
Placing the order was a breeze. The waiting for it to come is not.
Hello Mike, thank you for telling us about your experience! We know it can keep us anxiously waiting for something new, but we see that it is on the way to you and estimated to arrive today!
Called looking for info on shipping a tonneau cover, I would buy it if it can get to my house no later than Tuesday of this week, I ordered it lasted Friday morning, checked on tracking # it won't be here till Thursday by 8 pm. I will be out of state and I needed it. DONT MAKE a PROMISE
Excellent! Gave them a call and told them what I was looking for and they helped me get what I wanted. Very simple and shipped out same day.
I had a quick question about a promo code, so I accessed the live chat. The young lady that answered hooked me up with a discount and quicker shipping. She was very professional and helpful 2 thumbs up
I chatted with online chat before ordering this and was told in stock. On second delay now. If they don't have it in stock then it should state that up front.
I'm teetering on cancelling the order and deleting real truck out of my bookmark. If it was sold as not in stock up front then I would understand. Very disappointed in real truck, I probably won't order again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lawrence, thank you for your feedback!