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RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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In stalling the the 5 inch oval nerf bars we, re very easy to in stall. I took everything out of the box's and separated the parts. For each side and followed the instructions. I really like them looking for to my next purchase
The process was easy ordered with chat, arrived in a few days, mounted easily, fits well.
Hi Dana, thank you for sharing your experience!
1 call, truely did it all. When Discount Tire " lost " my custom wheels center cap, then told me it was on national backorder, so id have to find it myself and get reimbursed, I called Real truck. And BOOM 1 call and 3 days later I'm holding my new center cap in my hand. Every buying experience should be like this. Real truck, Amazon's got nuthin' on you.
Hi Justin, thank you for your feedback!
The Young Lady is an Excellent Sales Rep For Real Truck. She Knew Everything About the "Undercover LUX Tonneau Cover"
Next time when I call, I will ask for Her. And there will be a next time. Great Customer Sevice
Hi Quinn, thank you for sharing your feedback!
I got my cover for my birthday I person in the chat window was very helpful and gave me a great deal It came just a little more then a week and it took just about 45mins to install it looks great on my Ram I have a friend thats wants one now too.
Very satisfying with the product, looks great on my pick up, fast shipping, good price
Always awesome and friendly service. It's why I keep coming back.
I ordered the PFI-6418 - Powerflow Pro-Fit Splash Guards for ford ranger when they were in stock. Over a week later, I checked my order on line, and found out it was 'pending'. I called and no one knew why. Now there was a ticket created and told another 3-5 days for response. Now I still don't know when they will be delivered! I don't believe this: No communication or real facts from RealTruck!
This is a good cover but had some issues installing and nothing mentioned in directions about where the foam is installed. Could of been little easier but overall looks good. Did watch video.
It was a great experience dealing with RealTruck. They took care of me and I received my package a day earlier than they stated. Great job and can't wait to purchase again.
Customer service rep was knowledgeable and was able to get me exactly what I needed plus delivery came a lot earlier than expected. Fantastic company and always a pleasure to do business with
I had a great time going thru the different things you can get for a truck. Every item I looked at was priced great compared to other sites I look forward to future shopping for my truck needs. Not a lot more I need but the more I look the more I want a few other things. I want to wish everyone great shopping I sure enjoyed it.
Helpful online chat. Got correct cover. Got here quick and fits perfectly
Ordering was fast and simple. The salesman was an expert at understanding exactly what I wanted, and had my order immediately on the way. I'll be happy to be a repeat customer for many years in the future and have already shared your contact information with friends.
The person I talked with was very good at getting me the right cover at a good price. I was very pleased with the service that I received.
By the end of the day the Item I ordered was in transit via FedEx.
Gentlemen took my order Very helpful went out of his way to find what I need
Person I talked to was very helpful. Price was as good or better than most places.
Shipping was quick.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stanley, thank you for telling us about your experience!