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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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People were helpful and knew exactly what I needed.
Great product. Great service. Very helpful. Fast shipping and delivery.
Hello Zac, thank you for sharing your experience!
Haven't installed them yet but agent was excellent and received the visors in two days.
Great tech on the web chat. Helped confirm that I was looking for would fit my truck and offered other help. Very knowledgeable and friendly. They definitely earned my repeat business
Hi John, thank you for sharing your feedback!
Truck bed cover looks amazing. Thanks for shipping so fast and the fit is amazing!
Hi Brandon, we appreciate you telling us about your experience!
This was my second order from RealTruck. I purchased a BedRug and now these N-Fab Epyx steps. They arrived quickly and were well packaged. All parts were included. I probably spent an hour and a half total installing them. I installed them alone and I'm sure it would have gone quicker with a helper. They look great on my 2021 Colorado.
Hello Rich, thank you for sharing your experience!
The online tech was extremely helpful and was able to get me the load lifter 5000 in time before I left for three weeks towing my camper around the country. The install went without a hitch and only took 4 hours to complete. The load lifter leveled my truck so as not to squat as it did. A thank you for your help!
Fast shipping and friendly people to deal with highly recommended
I ordered a set of wheels in late June, which were never shipped. When I reached out to check the status I was told the order was cancelled and that I was sent an Email but I never received an Email. I also never received my credit for the cancellation. I then ordered another set of wheels and they sent me the wrong wheels, so now I have been waiting 6 days for a return label for the wrong wheels to go back, which I assume means I won't see the wheels I paid for until these are returned? Maybe I should have called a different supplier?
Great people to do business with. Very knowledgeable and efficient.
Excellent images and good descriptions of products
Excellent service and knowledge he is selling. If needed i will shop here again
I ordered 5 items via telephone on 7/26/21. Not one of those items will show up for at least a week.
I purposefully stayed with you guys, and a few others, American Truck, Carid, etc, to stay away from Jeff and co.
Guess what? After getting e-mails stating that I'm not going to get some of the 11 items I ordered till late August, I may have made a grave mistake.
I have a small business and receive orders from time to time, but never advertise an Item I don't have in stock without informing the purchaser of the likely
Date of availability. I did notice that as we were still talking my card pinged telling me that the payment has been received. I did send a notice that I wanted to cancel one of the items shortly after placing the order and have not, as yet received an acknowledgement of that cancel, or a refund for the amount, approx, $80. Current date 7/26/21 1500 hrs.
I opened the box and found a cover that appeared to be an open box item, was dirty, had dents, and was broken. I called for a return and refund and they said it might take up to 4 days before someone would call me to arrange a return and refund.
I had ordered this same product (Tonneau Truck Bed Cover) from a very well-known Auto Part company and had a terrible experience with shipping delays (still having problems). I cancelled that Order and found RealTruck online with the an ungraded Tonneau product for just $10 more. The online site said that the product would be shipped the next day but to be honest I thought that was too good to be true. I called them and the lady who helped me (very nice) assured that it would be shipped the next day and take 3-5 business days to arrive. I got the notice it was shipped the next morning. That was Saturday July 24. IT WAS DELIVERED ON TUESDAY, JULY 27 BEFORE NOON! UNBELIEVABLE. IT TOOK BARELY 1 BUSINESS DAY.
I'm 73 and I have installed it myself in about an hour of work and it fits my truck perfectly. Thank You RealTruck. I will do business with you again..
Knowledgeable and very helpful was able to get me set up with what I needed at a fair price
Very helpful in helping me find the product that I was looking for my truck and fast delivery
Hi Ronald, we appreciate the time it took for you to provide feedback on your experience!
I used the chat feature to place my order. Rep was friendly and knowledgeable. They had the product I wanted in stock and it shipped the day after I placed my order. I couldn't ask for anything better.
Hello Joe, thank you for taking the time to tell us about your experience!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Keith, thank you for sharing your experience!