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RealTruckReviews 8,438

4.5

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Colorado
1 review
0 helpful votes
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Received the wrong items
September 4, 2021

Does not appear to be the items I ordered. Now I have to repackage and send back and wait for the new items.

Date of experience: August 5, 2021
Virginia
1 review
0 helpful votes
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Backflip online experience
August 5, 2021

The agent was knowledgeable and went through process asking all needed questions. Was friendly and patient.

Date of experience: August 5, 2021
Colorado
1 review
0 helpful votes
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Wait time what the truck?!?!
September 3, 2021

I thought I picked a item that would ship fast was told August 10th thru August 28th. Then I received email saying 8 weeks

Date of experience: August 4, 2021
Ohio
1 review
0 helpful votes
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Tonneau cover
August 4, 2021

Brittney price matched a competitive site and gave free shipping while ensuring my delivery will get here within a reasonable time.

Date of experience: August 4, 2021
New York
1 review
0 helpful votes
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Awesome
August 4, 2021

Very satisfied with my specialist. He was helpful because my first truck not familiar with accessories he explained possible options to consider.

Date of experience: August 4, 2021
Oklahoma
1 review
0 helpful votes
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Outstanding service
August 4, 2021

Friendly, knowledgeable service. Prompt shipment of purchase. Would recommend

Date of experience: August 4, 2021
North Dakota
1 review
0 helpful votes
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Very disappointed
September 3, 2021

Was told something was in stock and would ship right away and then after they got my money now say it won't ship for a week. Will never do business with this company ever again

Date of experience: August 4, 2021
Washington
1 review
0 helpful votes
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Great help!
August 4, 2021

Customer service was top notch. All of my questions were answered. Thanks!

Date of experience: August 4, 2021
Maryland
1 review
0 helpful votes
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Very satisfied customer
August 4, 2021

More companies need staff like Ashley Olson. She knew her stuff and was understanding as I had to grab couple of work calls as we spoke but responded back to me with information that I asked about. Ashley was very professional unlike another company I initially tried to work with but didn't want to address my questions even when I sent email multiple times

Date of experience: August 4, 2021
Massachusetts
1 review
0 helpful votes
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Picking the correct TriFold Cover
August 4, 2021

My salesman Chris, put me on the correct path to selecting a TriFold cover for my 2021 Ram. I selected one but wasn't sure it would fit, Chris told me I was right and went out of his way to get me into the correct one. Very professional and knowledgeable.

Date of experience: August 4, 2021
California
1 review
0 helpful votes
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Pleasantly Surprised
August 4, 2021

Was put on hold for a very few minutes, but offered the choice of being called back without losing my place on the que. Rose was very helpful and knowledgeable with any of my questions. Gave me the confidence to make the order.

Date of experience: August 4, 2021
Illinois
1 review
0 helpful votes
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Happy but wondering
August 4, 2021

Everyone that I have talked to on the phone has been very helpful and seems interested in helping me get the type of running boards that I wanted. Brian and Butch. The only thing that makes me wonder is that the numbers for bought and what's being shipped don't match. Could be because order and shipping numbers were swapped or something simple. I'm hoping. I'm looking for wheel to wheel 6 or more inches wide for a small 5.8 bed crew cab. Hard to shop when everything comes up on the screen even after you put in the filters.

Date of experience: August 4, 2021
Florida
1 review
0 helpful votes
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Good customer service
August 4, 2021

I used to have the G2 on my other truck and it was a great cover. The MX4 in my Opinion, is by far better. I love it. Thanks again!

Date of experience: August 4, 2021
Idaho
1 review
0 helpful votes
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Ford floor mats
August 4, 2021

Chat support was excellent. Found the products I needed quickly

Date of experience: August 4, 2021
Oregon
1 review
0 helpful votes
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Great chat support
August 4, 2021

Helpful and responsive. Worked with me on price. Will buy again...

Date of experience: August 4, 2021
South Carolina
1 review
0 helpful votes
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Call Sales and Greg answered all my questions and even forwarded a video of how to install the Tonneau. This was very helpful since I will be installing. Received notification within an hour that the product had been shipped. This was great support and service.

Date of experience: August 4, 2021
Maine
1 review
0 helpful votes
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Gator cover
August 4, 2021

I was looking for a gator cover and the person Derek was there to help everything seem to go OK I am now just waiting for the cover to arrive. It's taking a little longer than I hoped but it will be here hopefully on the due date that you gave me.

Date of experience: August 4, 2021
New York
1 review
0 helpful votes
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Delivery
September 3, 2021

Raul was very helpful. However, I point blanked asked him about delivery and readily available and he told me, a week or week and a half. I got email yesterday now showing 2-3 weeks and that will probably change. I have an 80 year old that needs running boards to get in truck. I was shopping for something readily available and I believe I got bad info.

Date of experience: August 4, 2021
Ohio
1 review
0 helpful votes
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Not so fast shipping
August 3, 2021

Have 'not received yet the say it will take almost a month little crazy for fast shipping thats advertised

Date of experience: August 3, 2021
California
1 review
0 helpful votes
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Gator tonneau cover
August 3, 2021

Young lady I talked too was very friendly & helpful, new her job

Date of experience: August 3, 2021
Melissa H. — RealTruck Rep
over a year old

Hi Ralph, thank you for telling us about your experience!