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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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The person I spoke with was very helpful and new what he was doing and that makes things a lot easier thanks and I will be back for more products
The young man that helped me was very knowledgeable and very helpful and very polite that's a winning combination
Hello Larry, we appreciate your feedback!
Hello Daniel, we appreciate you telling us about your experience!
Exceptional customer service and unexpectedly rapid delivery.
Hi Richard, thank you for sharing!
Very easy to order, helpful salesman. Still waiting on delivery, probably FedEx at fault. Just saying.
Thank you for the military discount, I will continue to shop on your website for my truck accessories!
Hello Charles, thank you for your service! We appreciate your feedback.
I've attempted to place an order since July 15th (It's now August 7th) in which none of the orders would process or ship. For some reason, these guys can't either seem to find a resolution, or a competent staff member to help with this issue. All I wanted to do was give them business to purchase an overpriced Tonneau cover. For some reason, that seems to be a task they can't accomplish or comprehend. On to the next business since you guys can't seem to help or offer any assistance.
Hi Herman, thank you for telling us about your experience.
Very knowledgeable,, always very helpful and can answer all my questions pretty
Good. I do have some issues with shipping and the way things happen,
FedEX is pretty bad with their shipping - I was promised all week that
I would get my pkg - Fiday the 6th came and NO pkg - Not to happy...
Hello Joseph, thank you for telling us about your experience. We apologize for the delay FedEx incurred while shipping your order. I see that it has been delivered. If you have any additional questions or concerns please let us know!
Overall my experience was good, could use more discounts. But overall it was good
Hi Ed, thank you for sharing your experience!
Ordered my part, got a delivery date, waited 2 weeks then another new delivery date, WTF... then i called to find whats up. They refunded my money and said that they didnt have it in stock.
From ordering progress with company representative to delivery of order I am extremely satisfied. The product is great quality and easy to install
Hi Debora, thank you for sharing your feedback!
Salesperson had a good knowledge of the two covers I was looking at. With their help I was able to make a better decision.
Hello Guy, thank you for telling us about your experience!
Customer service was excellent. Found the part I needed at a very reasonable price and was delivered today…about a week and a half… but it fits fine
Hello David, thank you for telling us about your experience!
Patrick was a great representative of the company. He understood my needs and responded professionally and very well. He had a sense of humor. The product was ordered right after our conversation, shipped the same day and arrived in two day. Well done Real Truck.
2 hr waits for mistakes they made on shipping? Sales answers immediately but service at 8am when they open is experiencing high call volume at this time. 10 days for a return ticket 5 more for the return and 5 more for the correct item to arrive. No way in hell I ever use a middle man again. Ever.
Call them up, got what I wanted in a very timely manner, bed mats fit nicely( better then the other 2 sets from different places) so I was happy
I wanted to use two forms of payment to buy my cover, and the agent I chatted with was able to help that go smoothly.
The gentleman on the phone answered all my questions and the part showed up two days early!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bill, thank you for sharing your experience!