RealTruckReviews 8,442

I decided to place an order on the Tonneau Covers World site last week. While on the site I decided to use the chat now feature to see about discounts. The lady was happy to provide a discount and since I wanted to use Affirm to check out they sent me an email with an invoice of the new pricing and a link to use Affirm. Unfortunately after a few days I realized the link they sent wasn't working, and long story short, I had to check out through the online cart. This meant I couldn't get the discount on the products that she offered through the email, but as soon as I hit submit my order went through as expected, then the next day I had an email with tracking numbers for the 3 out of 4 items I purchased that were listed as "Quickship" (the 4th item was listed to take a couple of weeks to ship). Overall, despite the hang up with the link for Affirm, everything went well. However, I must admit, I still don't have the products yet, but I don't anticipate there being any issues with them as I believe they are actually drop shipping from the manufacturer (Bak Industries in this case). So far though I have been pleased with my transactions, although I do wish there was a way that they could have gave me a discount code to use in the online checkout cart to match what they would have given me through their email since that route didn't work.

I messaged back and forth with a sales representative on the website and 2 days later I received my steps for my f-150. Overall great experience and so far nothing bad to say about any of it. I would definitely recommend this product

Was guaranteed delivery by august 17th for vacation trip now told it will be two weeks later.Not good

First of all, the purchase of my products, 4 wheels was easy and I felt like the price was reasonable. My bad experience came from customer service. I ordered 4 wheels and received 1 on Friday, I called and spoke to a customer service representative and he stated that the other 3 wheels were going to take 12-16 weeks as they were on back order. This is different then when I purchased them over the phone and was told that they were all in stock and would be here within 7 days. Due to the 16 back order, I did not want to go through with the sale and said I wanted to cancel the order as other online retailers had them in stock. Well I ordered 3 more wheels form another retailer and had them shipped so I could have them installed this week. Well the issue begins, I received the other 3 wheels from Realtruck on Saturday, so my order was never cancelled. I now have 3 extra wheels coming from another retailer which I will have to return and pay the restocking fees. This has caused a large amount of inconvenience for me and is now costing extra money due to the customer service representative and/or Real trucks inventory tracking system failing. I am happy to have my wheels but now they cost me more than any other competitor on the market.