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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
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Only place to go for your truck accessories! Easy to place order. Great communication. Arrived super quick. Highly recommend.
I recently purchased a roll up tonneau cover & silver nerf bars for my Colorado. The entire staff was wonderful to work with. I purchased mytonneau cover "pre" black Friday price & found that it was lower price on Cyber Monday. Real Truck refunded me the difference in prices.
Over the phone it is easy to get information when speaking with someone, and they are definitely helpful. However, I had a few issues with an order. When I would try and use the customer service emails for clarification or to resolve an issue, I would only gets bits and pieces of info back. They never actually answered any of my questions regarding the issues on my order, thus forcing me to call multiple times, instead of a quick simple Email.
I would give some additional advice- if you have a boiler plate e-mail going out to a customer informing them that you are canceling their order because of inventory issues, after the customer has already paid and was expecting the shipment…. ALWAYS have a link or prompt to immediate replacement options in order to secure the sale.
If I hadn't had previous experience with the company, there was nothing to prevent me from simply moving on to the next company that popped up online. Just some input on a recent transaction, previous transactions had always gone smoothly, and this would definitely not prevent me from continuing to shop with you.
Website easy to navigate with upfront price. Customer service is very helpful in answering questions/concerns.
The customer service was great, especially for a weekend purchase. They matched a competitor's price online and had the product in stock, it shipped out the next day. I will recommend Real Truck to everyone.
Package received on 12/11/2022. Package received damaged, prayerfully no parts are missing or internal product damage or lost hardware. Still investigating.
Products are quality purchases. The First Gentleman helped through chat and directed me on how to use tax exempt status. The email address ended up being wrong. When I called in to see where I needed to send the tax exempt the second gentleman processed to tell me how I went about putting this order through all wrong. I needed to submit tax exempt first then order and now he had to cancel my order to correct everything. Upon asking him to review the chat from when I placed the order with his company he got mad and made me feel like I did wrong. I told him his coworker placed the order and that I hadn't and if was going to continue to make me feel I did wrong I was going to take my $750.00 order somewhere else due to him being rude to me. If he had a problem with how it went it should be on his coworker whom placed the order the way it had been. I was done with that guy. I was then contacted by a lady that was very helpful and curious. She in no time straightened out the issue and got my order out through while using my tax exempt info with no issues. Once again she was great and so was the First Gentleman that helped. Not the second guy however. I was really ready to never use the company again due to his blaming me.
Hello James, we are terribly sorry to know about your frustrating experience with our company. This is not how we usually work, and we would appreciate an opportunity to look deeper into the issue and aid in a resolution process for you. Please reach back out to me with some details about your order such as order number, email, or support ticket number. Looking forward to your response!
Very professional and enjoyable experience! Thanks
John was so helpful. I don't know much about wheels and he gave me a real education. He helped me understand that the one wheel I had chosen would fit my truck. He verified stock twice. Explained the warranty and was just overall a very professional personable salesman. I have been in retail for 40 years. I would WANT him on MY team. Hope you appreciate this employee. Merry Christmas John G.
Very professional, and easy to do business with. Salesman was very accommodating I know exactly what my needs work.
It's was easy ordering the cover. But when I tried to install it. It doesn't fit,and it's the weekend so I can't cont them.
Hello Greg, I am sorry that the product did not meet your expectations. So that I can investigate further, would you please send me your email, support ticket number, or order number so I can help find a resolution for you?
Was looking for a while at different places to get the wheels I wanted when I finally found them, even though they had them as available, they should have let customers know they were out of stock and notify when they would be back.
I ordered running boards for my new truck. They came almost immediately and look great. Will definitely be back!
Helped me decide the best application for my truck & gave nice discount - Quick Delivery!
Thought I had missed a window for buying something with an arrival deadline. Chatted with customer service who confirmed my item was in stock and would arrive within 3-4 days. Prompt responses, easy purchase and got the product I needed in the timeframe they quoted.
I cancelled an order one day after placing the order and re-ordered the exact thing in a different color. They could not refund the cost of the first order (it had NOT shipped) and I am still waiting for authorization of the first charge to be reimbursed. In essence, I had to trust them to refund my money at their discretion. That was a first for me and I'm an online shopper quite frequently.
Hello Laura, I hope you can accept our apology for the slow response times to your request. For me to personally address this for you, would you please provide me some information about your order such as order number, support ticket number, or email? Looking forward to your response.
I used the chat feature to speak to Steve who got me the best price available and took care of my order. My experience with this company has been wonderful!
After a phone call, numerous emails, and finally a chat, I was able to order the replacement parts I needed.
I did get free shipping for the inconvenience.
Hi James, thank you for taking the time to leave a review for us. Please reach out to us if we can help in any way.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Evan, thank you for taking the time to leave a review for us.