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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I called to order and it was easy.
I needed tech support it was easy.
Great crew, thank you so much. Fast, quick, service...
The employees were very knowledgeable and helpful. The service was excellent and the return policy is amazing. We will be buying from here again in the future
First time dealing with this company and they were very helpful. Matched price that I got from another company and I bought.
Great Price and Quick Delivery. Gator cover was easy to install. Gator video was nice to have!
Experience was good with representative. However, the website needs to be corrected or buyer needs to be informed that original website sends order to their rep to purchase. Which is entirely different company, with their letter head and receipt. Very confusing.
Customer service was very helpful. Got me the correct product and quick easy to order and secure payment.
Awesome experience. Easy to buy from. Very knowledgeable about their product.
Sales person very helpful!. He gave me different options. I was buying this for my son for Christmas & am not familiar with covers for his pickup
Young lady who helped me was exceptional. In my past I have run companies worth millions. If I still did I'd hire her on the spot. She was outstanding.
Poor customer service on delivery options, much time wasted and lack of execution
I called to let them know I received the wrong item and they were very helpful on the phone. They said they would take care of it and the correct item was received next day. Great Customer Service.
Thank you.
I was Christmas shopping for my husbands truck bed cover and was so confused on the website as I know nothing about truck covers. I used the CHAT feature for help requesting a lock feature - Ami asked a few questions then shared a link to pretty much exactly what we need plus a special bonus discount if I purchased from her. I love incentives and made the purchase. It was a stress free experience and I can't wait to surprise my husband!
Amber was amazing - so very patient, thorough and patient! Best support help
I have ever had with any company.
Ordered wheels and I ended up ordering the wrong offset. The return process was supper easy. I ordered the correct wheel and offset afterwards and I couldnt be happier
The site was generally friendly and easy to navigate, but on-line checkout gave me an error simply asking me to try a different card. My delivery and billing addresses were different, but it said I didn't need to provide a separate billing address (actually it would not allow me to). I finally called and the very helpful associate told me that that was indeed the problem and she efficiently took the order over the phone. Clearly a known problem on their website which needs fixing.
Could not order the front mats only. Kept being forced to order the rear mats also
Hi Thomas, thank you for taking the time to leave a review for us. Please reach out to me with your email, order number, or support ticket number so that we can discuss this further.
Excellent customer service, my rep went the extra step to insure the part I wanted fit my truck
When buy my gator hr1 cover the customer service was on the ball to answer all my questions and to help set up my purchase made it 10 times easier then shopping on any other site will definitely keep shopping in the future with them
Hi Tony, Thank you for taking the time to leave a review for us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tim, I am sorry for the experience you had with us. This is not the experience that we want to provide to our customers. In order to better assist you with any of your concerns, please provide me with your email or order number so we can help asap!