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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Worst order experience ever Order# *******. Don't shop here. Had to bother them for 3 weeks each week as order was never fulfilled. Then today they say they have to cancel it. Just a joke
I used the chat feature, and the representative was so helpful and polite. Highly recommend this website. Fast shipping! My product shipped the same day I ordered!
The sales person that took my order was very polite and knowledgeable.
Ive bought a few things everything has been great thank you.
Customer service was very nice to deal with and very helpful.
I had a fit question about N-Fab steps for my new Power Wagon and reached out to RealTruck's customer service line. Gregory was exceptional at quickly answering all my questions knowledgeably and professionally. He sincerely seemed to care about my experience. It was this experience that ultimately made my discission to purchase the steps from RealTruck without further internet searching. Gregory completed the purchase over the phone and delivery was much sooner than I expected. Installation was simple and fit is perfect. I will be using RealTruck in the future.
Sales person was knowledgeable and friendly. Quick transaction and he made sure that my order was shipped that day.
Reggie was very helpful. Process seemed straight forward and easy to follow
Inquired on the chat service about a shipping time, and not only did they answer quickly, they offered a discount for using the chat service. The order was placed on Sunday mid-day and delivered to the next state over in less than 24 hours. Incredibly pleased with the purchase process.
I ordered a tonneau cover for my Chevy Colorado on 12-9-2022 & got it on 12-12-2022. You can't get any better than that. Especially when it came from Ocala Florida & I live in Marion Ohio. I have used this company before & if I ever need anything else I will definitely contact them first.
Friendly, helpful, knowledgeable, thorough and informative.
All great, got the best price with free shipping. Super fast shipping.
My experience with Realtruck was the best experience I have had untill... after the order was placed my salesperson commented that it would be arriving via FEDEX. FEDEX is the most substandard shipper in my area. I will not allow them on my property. I find packages from FEDEX all over my driveway, which is long and through the trees. We found packages all over behind trees anywhere but at my house. I called several times to no avail. Then began their lies of bad weather causing it to have to sit at their terminal when it would be 70 degrees and sunny. I finally had enough and told all my suppliers that if they persisted in using FEDEX our relationship was over.
Hello William, I am terribly sorry for the frustrating experience you had with the shipment through FedEx. We appreciate your feedback and see that your package has been delivered.
Shipping problems my experience with a real truck has been great they got what I needed and got it on its way very quickly the problem is they use FedEx FedEx has got to be the worst way to ship anything in the world that usually gets to Denver at a reasonable time then I can stay there two or three days looking for me 20 miles away you never know what they're going to do when or if they will ever deliver anything they are not a good way to ship this is not the first time I've had problems with FedEx it's every time
I chatted online everything worked out fine and was an easy experience.
Very happy with the service. Will use them again if needed.
Only place to go for your truck accessories! Easy to place order. Great communication. Arrived super quick. Highly recommend.
I recently purchased a roll up tonneau cover & silver nerf bars for my Colorado. The entire staff was wonderful to work with. I purchased mytonneau cover "pre" black Friday price & found that it was lower price on Cyber Monday. Real Truck refunded me the difference in prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Adam, I apologize we were not able to fulfill your order in time for your needs. A refund is currently being processed for you.