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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Customer service was spot on with their professionalism. Look forward to purchasing from them again. More than helpful.
Great service! Pleased with how quick items were shipped!
My experience with my sales person couldn't be easier. My decision to purchase was immediate and delivered in 2 days!
Spent 2+ hours trying to order 2 sets of RAM seat covers. For 2 weeks have been trying to get order corrected via calls to Realtruck and Saddleman, multiple emails and several charges and credits to credit card. I give up! Arrrggggg!
Very satisfied, very friendly and very helpful. Very good experience all around.
Great experience. Customer service rep was efficient and helped me get what I needed.
I contacted the Chat and they answered all my technical questions. They helped me with the order.
Went fine and a refund is in order if unsatisfied..
Arrived very quickly! They sent it the next day. Loved being able to talk to a real person in the U.S.! He also told me about other items they sell.
Morgan C was very helpful. The web site price was off and he helped straighten it out.
I had a bumper in my cart and had a question about how long shipping would take before Christmas. Brandon answered my call and said likely within 10 business days via LTL freight. Then I asked about price matching since someone else had the same bumper for a bit less. He looked it up and found one with sensor holes that was less than anything else, so I said "Brandon! Shut up and take my money!". I love dealing with RealTruck folks, they're awesome!
Ordered running boards about 3 weeks ago. Got running boards with in a week but no installation brackets. 3 weeks later, still no brackets.
Hello David, I hope you can accept our apology for the slow response times to your request. For me to personally address this, would you please provide me some information about your order such as order number, support ticket number, or email? Looking forward to your response.
Friendly, professional - answered all my questions. Good service
I have ordered before, and this time, as well as every other time, the experience was fast, and easy.
Great customer service helped with my order will do more business with this company
I ordered the wrong tonneau cover for my husband. The customer service was so friendly and easy to work with. Fixed my issue with no additional cost to me. Would definitely buy through them again.
Fantastic courteous, knowledgeable, and helpful Customer Service.
Everyone was great! I bought originally an 8' cover for my husband for Christmas. Then last weekend he went out, out of the blue, and purchased a new truck that had a 6' bed. They helped me get the 8' returned and got the paperwork done to get me the 6' in time for Christmas! Glad that team was there to help only wish that more companies had people like RealTruck.
Poor
Sales told me my order would be filled today.
Ofcorse it was not
2nd time trying to order rims. Last order was canceled without lettings me know till after was supposed tobe delivered.
Hello Jonathon, we apologize for the miscommunication and delay in the arrival of your package! Please let us know how we can make this right for you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kelly, we are terribly sorry to know about your frustrating experience with our company. This is not how we usually work, and we would appreciate an opportunity to look deeper into the issue and aid in a resolution process for you. Please reach back out to me with some details about your order such as order number, email, or support ticket number. Looking forward to your response!