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RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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My experience with RealTruck was awesome. This was my second time working with them. I had no doubt that they would help with my situation. Spoke to Jo and she immediately took care of my problem. Had my part in three days. Way to go RealTrucks….
Ordering was super easy the salesman was really knowledgeable and steered me in the right direction. Only thing i wish that they could e-mail me and give me a date when the parts will be delivered. But would and will buy from them again in the future. Thanks
I had a very good experience in ordering with the telephone person ~ he pleasantly answered several questions i had before making my purchase.
And this item was shipped and delivered in just 3 days.
Very impressed!
I am struggling to remember the man's name that helped me when he answered my called to pick out and order the bedcover, I was actually calling just to inquire about prices and other things however, he made things extremely easy made me feel comfortable, no pressure and then one hell of a job. I'll be asking for him from now on out soon as I can remember his name. Seriously he was a good person and simply just answered my questions and gave me his input. Never met him but certain he's a dam good person. We talked about our kids today to sports. Real truck u have a good one on your hands I would try to hold onto him if all possible. I'd hire him in a second
He helped with my order and type all my info in to his computer over the phone. The customer service is amazing and will answer any of your questions
Great customer service. Had a great experience with the sales agent and seem to be patriotic since I am a veteran. Took good care of me and answered any questions I had.
Advertising and selling tires they don't have and can't get. Wasted 11 days and now want to take a week to refund my money. Scumbags! False advertising
Real truck provided the products that I wanted very quickly. Installation was easy and didn't take long at all. It was a positive experience all the way around.
Very helpful in ordering products for Colorado. And products arrived as they promised.
Parts guy Allen, I found helpful and knowledgeable, making my purchase less stressful and safe, thanks.
I ordered the wrong size for a bed cover. Called Real Truck, they were quick to return and order the correct one in less then 10 minutes.
Very pleased with my purchase from Real truck.very easy to order from and 2 day shipping. Item fit my 2023 Toyota tocomma perfect an a 45 minute install.
Called because I was unable to get the Truxedo cover I wanted in a timely fashion.
They immediately helped out, shipped it and I had it within two days.
The cover itself installed so easily, and is just better than it has to be!
Gary B was easy to speak with and answered all of my technical questions.
One phone call after checking on the web site was all it took. Rose answered the phone & we had a nice conversation, she answered all my questions & promptly took care of my requests without any problem. She verified everything on the orders & made sure I was getting what I wanted.
Great customer service the way it should be.
J. Smith in Memphis
The people at Real Truck were great to work with. Item shipped exactly when they said it would. There was a snow storm that caused a delay in delivery. Their customer service staff were great giving updates.
Great service and product. Wonderful sales team. A pleasure to work with.
I had a question about pricing and the representative I dealt with was very professional resolving the purpose of my call. All I can say is this are great people to deal with.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Justin, I am sorry for the experience you had with us. This is not the experience that we strive to provide to our customers. Please let me know how we can best resolve this issue with you. Thank you!