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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Kip was the one who helped me out. Appreciate the military discount and great service.
Great customer service! The staff was extremely knowledgeable and helpful. Very courteous. They answered all of my questions and placed the perfect order.
I have not yet received the rock sliders that I ordered, but I am very pleased with the buying experience. I was looking at some rock sliders for my truck and used the "live chat" feature on the website to ask if a veteran or first responder discount was offered and I received a 5% discount. The associate added the sliders to the order and I paid online and everything was taken care of very easily. The items shipped the very same day and will arrive very quickly.
We have bought various parts/accessories from Real Truck and have not been disappointed in quality or price. Would highly recommend them to anyone.
I sure had a great experience buying my truck mats from Realtruck, salesman Robert J was very polite and courteous, thanks again Robert J.
My tonneau cover was not securely latched, and came loose/flopping while on interstate. As a result, I lost the endcaps on the tailgate rail. I emailed support and within the hour they responded and helped me order replacement parts! Very helpful support!
Perfect. I have not received the product yet but the sales experience was great
Start to finish, great experience!
Quick delivery too
Customer service was very knowledgeable about the products He was helpful and not pushy
Was friendly and ensured that if my floor mats didn't fit that there would be no return charges, giving me confidence to buy them after buying previous floor mats from another site that didn't fit.
Please with the entire transaction, from online vedios, how to instructions, complete to fast shipping, thanks Guys.
I was all set to order on Amazon but I had questions so I called Real truck. The gentleman I talked to was very informative and very nice. After visiting with him a couple of minutes I knew I was in the right hands so I what I needed and more. Thank you very much!
Always a pleasure to do business with! Staff has answers to questions for products they offer without delay and product pricing is fair.
Change my mind after placing my order called customer service for assistance in the changes I have made they did a fantastic job at helping me. Everything went smooth and yes I definitely will shop here again.
I saw a sale but was unable to get the price when checking out online. I was helped by victor r ext 1362 I believe and he was extremely helpful.
I had ordered a bed cover in the wrong size from Amazon. They put me in touch with your customer service. The customer service was extremely helpful and knowledgeable. They were able to not only assist me with the order cancelation but they were also able to help me order the correct part. This is a company that I will be doing business with in the future.
That was a pretty good deal on my first experience buying from real truck using texting with a rep. Hoping installation will work the same.
I worked with Samantha who assisted me in finding what I wanted and needed. Samantha also assisted me in getting the best price.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members