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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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We called to order new floor liners for my new car. The representative was very friendly and helpful. They had what we wanted and we ordered them on Sunday and it states Wednesday they will be delivered.
Ordering experience was excellent, however I wish that sales representatives had information on whether an item that the customer is interested in is in stock or if will be back ordered. If they DO have that information, I wish that they would pass that info on to the consumer. Having that info may result in a customer ordering the item from another company, however I know from experience that I would be a more satisfied customer and would appreciate the honesty of the company for passing on that info. Finding out that something you just ordered will take four weeks to receive (as is the case in my order), just causes customers to not feel good about the ordering experience.
I am satisfied with the service I received from your company. I ordered a bed cover from my truck and the person help me very knowledgeable and help for. Thanks
I was looking for a bed cover and found one on their website. They had great customer service and actually helped me find the best cover for my needs. They were very helpful and their pricing was very reasonable. I would highly recommend them.
My experience was great. Can't wait for my cover to get here.
I found a bed cover on the site that I wanted. It was clearly marked in stock and ready for quick ship. The agent kept telling me that it was not in stock and would take 7-10 days before shipping. Once again it was marked as in stock and ready to ship. I just told him to forget about it and ordered one from another company.
Hi Joseph, thank you for taking the time to leave a review for us. Please reach out to me with your email, order number, or support ticket number so that we can discuss this further.
I used the chat option for the first time. It was easy and my helper was nice and patient with me. Got it done. I've ordered other stuff from this company and everything was great. And I expected it will be the same when my new shipment comes in
I was over charged for my order and had to call back about a refund that I don't see on my credit card, I know it takes a couple days but just frustrating. I'm also unable to track my order
Hello James, I am sorry for the experience you had with us. This is not the experience that we want to provide to our customers. In order to better assist you with any of your concerns, please provide me with your email or order number so we can help asap!
I had been looking everywhere for frame mounted running boards and could only find rocker panel types.
Until I searched on RealTruck and spoke with John who was very knowledgeable and helpful to get my new order placed for the aluminum Luverne running boards.
Mature Pleasant and knowledgeable. Offered recommendations and comparisons. An asset to your organization
I was having trouble getting my order to go through after moving and Christopher Rodman was able to get my get my account updated and gut my order placed in minutes. This is why I always shop REALTRUCK for my truck parts.
Victor helped me purchase floor liners and vent visors for my 2023 Toyota Corolla. Got them in and they are perfect. Will help protect my investment!
Thank you!
I didn't order the needed installation kit for a back rack. When I called salesman was very helpful and in minutes parts were on the way
I ordered a rubber bed mat for a 1990 Ford ranger. The order was processed the same day and I received it earlier than anticipated. Mat was in excellent condition and fit like a glove- couldn't have been happier with this company!
Awesome parts and fast shipping. The quality is second to none.
Parts wrong, stupid people in custom service. Would not recomned your company to my worse enemy. Will never use your company again. Have a terrible day
Hi Douglas, thank you for taking the time to leave a review for us. Please reach out to me with your email, order number, or support ticket number so that we can discuss this further.
Communicated exclusively via chat. Kip answered all my questions quickly and I appreciated the materials being in stock so I can proceed with installation without delay.
I used the chat feature to buy some running boards and my agent was great! I would buy from RealTruck again!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Thomas, I hope you can accept our apology for being unable to fulfill your order in time for your needs. For me to personally address this for you, would you please provide me some information about your order such as order number or support ticket number, or email? Looking forward to your response.