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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I was looking to get a cover for my truck and was not sure of the correct size and configuration. Your online chat was able to not only answer all my questions but also took care of getting my order completed.
Easy to find the items and I was looking for and able to compare the brands/types. The Real Truck customer service members were very helpful to verify what I was looking for as well. Thank you.
Wanted running boards with supports that were stout and did not create a catching point for rocks and debris. By using the install videos, narrowed it down. Used chat to quickly order.
Quick and easy call and purchase. Rep was very knowledgeable and pointed me in the right direction
I placed the order and it said it would ship that same day (Monday). It was delivered at 10.30 this (Wednesday) morning! How did they do that?
Was easy to find website. A proficient man to help thru the process of looking, finding and ordering the product I need. Continued to walk me thru the entire process.
The product has been shipped,
Ordered yesterday paid extra for overnight next day is here still no information whether it's shipped or not. Usually very satisfied with my dealings with real truck not very satisfied right now.
The agent was extremely helpful, patient, and friendly. Highly recommend.
It was good salesman was very helpful Gave him all the information and no problem at all
The lady was so helpful. Very kind. Personality was super. If the need arises we will do business again. Thanks
Looking for a bed cover, when I came across the Real truck site. Found a cover that was what I wanted In the chat box all my questions were answered. Looking forward to installing it soon.
Dale was GR8! I've come to dread shopping on line, but Dale spoke clearly, was informative, and made this shopping experience the best ever! I ever added another item to my order…
The kit came with missing parts and customer service is unable to help in a timely manner. The running-boards were guarantee fit, but the parts to attach the running-boards to the brackets are not included in the kit.
I’m sorry to hear that your product was missing parts when it arrived. If you can provide us with additional information regarding your order, I’d be happy to work on getting replacements sent your way.
Customer service rep was awesome! These guys have my business for my truck needs!
Very satisfied with customer service and the person I talked to, very knowledgeable and helpful in finding the right part and install directions
Great site, great on the phone but twice have said wheels were available only to receive an email the 1st time saying they cancelled my order because the wheels I chose were backordered and then again today received an email saying 45-60 days but yesterday they confirmed over the phone and called the distributor to make sure they had them.
Hello Will, I hope you can accept our apology for the delay in shipping. For me to personally address this for you, would you please provide me some information about your order such as order number or support ticket number, or email? Looking forward to your response.
I used the chat box and was connected to Bill, he gave me the advice of which one to order due to my application. I picked the MX4. They have great customer service and I'll definitely be ordering other stuff from them. Thank you
The customer service people couldn't have been better. Everything was well explained and they answered every question. They were on the ball, and I will definitely do more business in the future. Five star review!
We called to order new floor liners for my new car. The representative was very friendly and helpful. They had what we wanted and we ordered them on Sunday and it states Wednesday they will be delivered.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brent, I hope you can accept our apology for the delay in shipping. For me to personally address this for you, would you please provide me some information about your order such as order number, support ticket number, or email? Looking forward to your response.