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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Alex provided excellent service! Quick and helpful throughout the process.
Great experience overall! It was my first visit to the site and first interaction with inside sales. The website is good. The dude on the phone was super helpful. I'll be back.
Salesperson was very helpful and professional. The item arrived on expected delivery date. The black nerf bars mounted onto the Tacoma easily. The predrilled holes and brackets for the bars fit perfectly.
It is now much easier for the kids to enter the truck. Thanks.
It was easy with the help from the sales person. She answered my questions and concerns.
I ordered and paid Thursday with >2 hours remaining in the "RapidShip" ships today timer. I instantly got the alert that the payment had hit my credit card. The next morning I checked in with chat support because not only had my item not shipped, but there was a 2nd order for the same product but for a different truck. Chat cancelled that mystery order/invoice. Chat told me that my payment for the real order was made to late which was contrary to the expectation set by the website. It ended up shipping late today (Friday). Once it shipped Realtruck put an expected delivery date of Saturday but FedEx showed an expected delivery date of Sunday as they only had a label not the item. The notification that FedEx received the item also notified that it was delayed to Monday and yes the do Sunday delivery here.
Had it shipped when it was originally supposed to I should have received it Saturday according to the FedEx standard timeframe which would have given me time to install over the weekend.
My issue is less with the actual timeframe for delivery, more with the way that Realtruck advertises and sets expectations. It is much better to under promise and over deliver than over promise and under deliver. Don't advertise and push the best possible case scenario, advertise the realistic scenario. It isn't all on Realtruck as FedEx is also playing with expected delivery dates, but Realtruck is their customer so they need to expect better out of the product they are paying for.
The price at Realtruck was good.
I had an excellent experience of the person that helped me. She took the time to research further to make sure that hopefully we have the right parts. Thank you so much.
Looking for a set of running boards for 2018 Chevy 1500 on web site wasn't sure which cab configuration I actually had called Real Truck talked to Craig and the rest is history. He new his inventory. He knew what would fit and what would not, and put me onto good price saving deal.
Doesn't get any better than that. Thanks Craig
My experience with Realtruck and Alex Pendleton was excellent. Not only was Alex great with communication but gave me a price that was outstanding. I won't hesitate to recommend Realtruck and Alex P. To anyone who needs accessories for their truck.
Chatted with Chelsea D at Real Truck to ask some questions about one line of bed covers. In addition to helping me understand that line of product and find the one that best suited my needs, she sent me a link to a product that had the same features, was higher quality, and cooler looking black mat finish (instead of gloss). She also alerted me of a military discount of 10% which was appreciated. I went from seeking questions or placing an order. Communications by the company on shipping has been excellent and Fed Ex expects it to arrive about 55 hours after shipment. Impressive. Chelsea has since sent some other recommendations on other accessories and I will buy some. I appreciate the service and advice. Saves time, they have great products and fair prices.
Butch did a great job pointing me to what I needed and getting the order placed.
Parts were canceled. However, contacted support and found alternative. Rose was awesome. Hold music the best! No elevator music hahahaha. Thanks!
Tear was outstanding. The Company is all in. Pricing is great.
I chatted with Ami she helped me get what I exactly wanted definitely would buy here again
I bought electric steps for a 2022 Ram 2500 they didn't deliver and no refund 1600.54. They said Fed Ex held the order due to many shipping labels. I tracked the order and that was true but after many emails and phone calls and contacting my credit card company no refund yet. No return transaction confirmation either. This was ordered 12/08/21 I was supposed to have for my Son for Christmas, sadly it didn't happen so I went with Rough country and next day delivered and awesome customer service. Take it from an honest Retired Veteran and farm owner go with Rough Country.
Hello Sergio, we are terribly sorry to know about your frustrating experience with our company. This is not how we usually work, and we would appreciate an opportunity to look deeper into the issue and aid in a resolution process for you. Please reach back out to me with some details about your order such as order number, email, or support ticket number. Looking forward to your response!
Called spoke to Butch. He knew exactly what I needed and bang it was done..
Called to order a bed cover and ended up with running boards too. The associate was helpful and friendly. Running boards have come in and work perfectly. Watched a couple videos and installed them in about 3 1/2 hours. Waiting on the bed cover but have had a great experience so far.
My boyfriend and I called in with some questions about a Tonneau cover and got excellent help. All of our questions were answered and their representative went above and beyond, even finding us a discount.
I was looking to get a cover for my truck and was not sure of the correct size and configuration. Your online chat was able to not only answer all my questions but also took care of getting my order completed.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Josh, thank you for taking the time to leave a review for us. Please reach out to me with your email, order number, or support ticket number so that we can discuss this further.