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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Alex helped me with choosing the correct part # for the nerf bars I was ordering. I've been a customer for almost 10 years and you can't beat Realtruck customer service and prices. Fast shipping with a trustworthy company! Best ever company to do business with!
Item was out of stock when i actually talked to a live person. I guess the system doesn't tell you when you order before paying
Very helpful sales associate. Talk to me about the difference between a few things,and got me a better price. Great job. Shipping was fast!
The process was simple, questions answered quickly and fitment is guaranteed, because the rep determined the exact cover needed for my truck. Then, it was topped off by a speedy checkout.
The sales person I with was great and very helpful, Greg was able to get what we needed and gave all the information that I needed, and gave me a time line when to expect the products that were ordered. I have order items before, always have been great to work with, and will continue to do so.
Pros: the shipping was fast and the installation is fairly simple and the price was reasonable. The running boards look great.
Cons: Ordering online was challenging. I entered my truck info to see if the IONIC 5" STAINLESS CURVED NERF BARS would fit and the website said yes but it would not let me enter them in the shopping cart. After a several attempts I decided to order by phone and for some reason the lady I spoke with had difficulty getting my email right even though I had spelled it to her seven times but she finally managed it and send me the receipt.
I also asked her why I couldn't order online and she couldn't give me an answer.
Couple of days later I went online to check the status and the website didn't recognize my credentials and would not let me in so once again, I called and spoke with Andrew I believe his name was who was pleasant and professional. After trying, and pulling my account up, he said my email was misspelled on the account and that's why I could not get access. I thought that was already corrected? He took care of correcting it and gave me the status of my order, which was shipped already.
I would order from this company again however they do need to have their website working properly.
Company guaranteed fitment of a $1400 bumper on my truck and it ended up not being compatible and Realtruck refused to make it right. Do not order from these scam artist, their website is misleading and inaccurate.
Very professional experience was delivered on time and the people were very experienced in there nolige. Will continue my buying from your company. And will recommend to my friends.
Cant beat there prices and stand behind there products
Your customer service is top notch they had the answers to all my questions and we're very helpful I would purchase another topper from real truck anytime
Needed a replacement strut for my G2 tonneau on the used 2015 F150 I purchased recently. Went on chat, whole experience took less than 10 minutes :)
My first order was great. Customer service was awesome. I got all my questions answered, my service representative was knowledgeable and really friendly. I got a great buy on my item. I look forward to doing business with them in the future. Also the install videos are excellent.
I ordered this one through customer service because I wanted to buy it but have it shipped directly to my son for his birthday! I ordered it on March 29th and it shipped quickly and will be delivered to his home in another state on March 31. Walker with RealTruck customer service was great. He answered all my questions, assisted with and completed my order with a billing on my card but shipping directly to my son. We all know shipping costs for the average person are over the top these days so shipping straight to him was huge. With 3 sons driving trucks and trading in vehicles often RealTruck is my go to for bedcovers for whatever their new truck model is! Thanks again to Walker for helping me make my sons birthday extra cool this year,
Melody( the saleswoman) was very helpful in making the right choice
I was told I would get my part by Thursday but now it's Monday thru Friday. This is just a nylon strap and clasps. From upper Midwest to Ohio shouldn't takeover 4 days but not 8 days.
Reggie was AMAZING. Call and get him to help you. He placed my order and made sure it was avaiable to ship. I got it in a week just like he said. It came in great condition. Very please with the experience.
I was told I would get an email with all the details of the sale and shipping etc. but I haven't heard anything from them and I'am hoping it's not a scam. All I have is a confirmation number witch is useless so I'am not to happy. If someone is listening please help me with the details and let me know everything is good. Thanks Richard Garcia *******901
The sales representative that helped me his name is Don. He was excellent and help me find exactly what I needed and took the time to explain everything to me.
Ms. Walker was most helpful both before and after the sale. I was very pleased with my experience ordering from RealTruck.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members