• Realtor.com

Realtor.com

Overview

Realtor.com has a rating of 1.64 stars from 813 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Realtor.com most frequently mention customer service, credit card, and zip code problems. Realtor.com ranks 1089th among Real Estate Other sites.

  • Service
    111
  • Value
    104
  • Quality
    105

This company does not typically respond to reviews

Positive reviews (last 12 months): 12.1%
Positive
4
Neutral
0
Negative
29
42
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Yesterday I also had trouble getting off a lead zip code waiting list.
  • All together a piss poor company with the worst customer service!
How would you rate Realtor.com?
Top Positive Review

“Stephen Arters was a gem of an agent-do not hesitate to choose him.”

Barbara E.
7/22/23

Stephen is on time, reliable, & has great people skills. He appears calm but is quick to be of service. He sold my place & got me another so that I closed & sold on the same day. Not an easy feat but he accomplished it.

Top Critical Review

“Application Fee Frauds”

ZEKIYE A.
1/11/24

I was interested in an unit in Delray Beach and it was available on the realtor.com website. The website wanted me to pay an application fee of USD 52 and after the payment was made I received a SMS that the unit was unavailable. Is this a swindle, or not? If a unit is unavailable the website should not be asking for an application fee!

Reviews (813)

Rating

Timeframe

Other

Reviews that mention popular keywords

zip code (53) customer service (64) credit card (37) zip codes (53)
Thumbnail of user zekiyea
1 review
1 helpful vote
January 11th, 2024

I was interested in an unit in Delray Beach and it was available on the realtor.com website. The website wanted me to pay an application fee of USD 52 and after the payment was made I received a SMS that the unit was unavailable. Is this a swindle, or not? If a unit is unavailable the website should not be asking for an application fee!

Thumbnail of user bryan.c3
1 review
1 helpful vote
November 9th, 2023
Verified purchase

I spent $12k and got 100 buyer leads. Lots of Realtors, dreamers looking at manufactured homes, and people pissed off I called. Total waste of money. I tried to cancel since I didn't sign anything. They said the phone conversation was binding. Going to collections now. They can pound sand. Worse than flushing money down the drain.

Products used:
Lead service

Service
Value
Quality
Thumbnail of user mtngunny
1 review
0 helpful votes
March 27th, 2024

Company is good for spam calling random numbers to ask about properties states away. Would never use these incompetent bozo's as there site info is out of date.

Service
Value
Quality
Thumbnail of user silvyt1
1 review
2 helpful votes
February 21st, 2024
• Updated review

I gave this company a chance a year or 2 ago and it was bad. Afterwards they called over and over for years till the point I decided to give it another try. Well jokes on me! Leads are even worse now. Leads are duplicates that they also SELL with Opcity. (Have proof of that) leads that will kit even qualify for $10k. Leads that are so aggressive because there info has been giving to 100's of realtors so they are just pissed you are number 101 to contact them! I reached out to them, AJ Tizigbar in specific. He called me once offering me more leads! Yeah no thanks, more effort and time on my end and still the crap quality. He said there's nothing they do, at the end of your contract you can submit a review but out of previous experience I know that never happens and they will come up with a reason to decline you. All together a piss poor company with the worst customer service!

Service
Finally! My contract with realtor.com ended
June 8th, 2021
• Previous review

Something to celebrate! My year contract is done and over with! Best day! Realtor.com is a rip off, the last leads I received were yet again complete crap! I paid for exclusive leads, yet a common response is " a realtor just contacted me and is willing to help! " now keep in mind, there's not ever been not even a 3 minute wait between me receiving the lead and responding…. So what's this unshared mean?!? Yet another way to lure in agents and rip them off?
Then to finish up this horrid year of crap leads, there's this!
After leaving comments here for the past year, I hope you all take this to heart and not walk but run away from buying leads from Realtor.com, it's a rip off and this company doesn't reply or is acknowledging any wrongdoing. If I could rate it a big fat 0 I would!

Service
Value
Quality
Thumbnail of user tamarao103
1 review
0 helpful votes
February 18th, 2024

Opcity and upnest are Realtor.com Lead service products sold to Realtors. They send you a lead and then you and YOUR BROKERAGE (so all agents in your brokerage) have to pay them for the next 2 years for that lead or anyone that lead knows. Its a HUGE problem since an agent at a brokerage could get a lead and not get that lead engaged - and then one month or 14 months down the line a different agent at that brokerage could get that same lead organically or from a lead service and Realtor.com will demand payment regardless of any proof you can give no exceptions. Avoid at all cost

Products used:
Opcity and Upnest

Service
Thumbnail of user lizer1
1 review
0 helpful votes
November 28th, 2023

Our agent was amazing. This agent Yorky Corcho Suarez, La Rosa Realty, never came with buyer to show our house and not even walk through. His negligence cost us more than $4000 in out of pocket expenses because of the agent and the lending company. He finally showed up after so many delays of closing and it was time for commission. So many unethical responses I wish I could refuse his commission part and our agent deserved his as well. The lender Chris Estevez was just as bad thank you for our out of pocket expenses due to your procrastination.

Thumbnail of user disgruntledb6
1 review
0 helpful votes
January 17th, 2024

I was looking at a certain property a couple years ago. It asked for my number and email if i wanted any info on the property. I wasn't looking to buy right that minute, i just wanted some general information, so i put my info in. I was thinking maybe they'd send an email with some extra info or call to connect me with someone that has that info but instead what i got was; an almost immediate(less than 5 minutes) after i put my number in i get a call from someone who is VERY excited that i wanna spend some money (I didn't). I said as much and ended the call and for MONTHS afterwards i would get like 5-10 calls not just from that number but from a BUNCH of different numbers(scammers love spoofing numbers) on a daily basis, so i blocked all of them. This is clearly a scam to get you to spend money, and the only reason i'm making this review is because TODAY, a solid 2 YEARS later, i got another call from some mf in India calling himself "James" about it. It Boggles the mind.

Products used:
none

Service
Value
Quality
Thumbnail of user georgieg19
1 review
1 helpful vote
August 7th, 2023

Oh, so many things to list that do not work on this site. And it has nothing to do with my own computer as I used to imagine.
For instance, take a look at the photos I provide.
In the first, New York has somehow lost its ability to have a Washington County.
In the second, I type in New York in the search bar and they don't even try to clarify State? Town? Street? New York City? What kind of New York do you want? Instead, they give me listing for New Hampshire.

Service
Value
Quality
Thumbnail of user andyi22
2 reviews
15 helpful votes
September 21st, 2023

I tried to get an issue on my consumer profile, called the customer service and after sending me to 4 different people and 56 minutes on the phone,they said they have to create a case number then someone will reach out to me via email or? Within 48 hours...really? No one to talk to now that fix the issue? Professionalism...NO! Use ZILLOW THIS SITE STINKS!

Service
Thumbnail of user martinp526
1 review
2 helpful votes
August 7th, 2022

The site gives a ballpark figure of property value & it's not even close to real appraisal they overpriced, there's no housing shortage they make this stuff up as they go. I'm a cash buyer searching since March and all I see is overpriced junk looking for a mark and allow realtors to post false prices. I know you can charge whatever but your estimator should be close to actual real life value. Your misleading and fraudulent

Tip for consumers:
Search county records and always ask relitor who came up with price? Most go by what realitors say what they can get which is always overpriced. But realitors wouldn't do that if realitor.com was honest about value. Look at other home value in the area that sold in the past 6 months if nothing has sold then county appraisal. Why spend hundreds of dollars for a appraisal or waste your time or banks if you need a loan just for them to ask for a difference

Products used:
I haven't bought anything yet because over priced issues and lack of on market off market pending and the relitors are shady

Service
Value
Quality
Thumbnail of user edwinv133
1 review
0 helpful votes
December 19th, 2023

App states that my home was sold a few months back. Checked public records and nothing has changed. No real way to contact anyone about the error.

Tip for consumers:
Inaccurate information

Thumbnail of user mildredc268
1 review
0 helpful votes
February 13th, 2023

I have used the company in the past and they were easy to work with. Now they use nothing excuses the market is slow and interest rates are high so people are not looking. I don't totally disagreed but adjust you pricing accordingly. Now they say the leads are only a projection. They have become a total scam. They also say they only place two agents in the area you purchase in and that is not true either because they sell leads to brokers for their agents.

Products used:
Leas source

Service
Value
Quality
Thumbnail of user kristibushrealtor
1 review
0 helpful votes
September 12th, 2023

The sales agent assured me that it was a risk-free investment to try them out for 6 months. I gave them over $500 and received a number of leads that were simply curiosity and not vetted at all. In addition, I was never able to use the app on my phone and all they would say is this is who we are and this is what we do. This was definitely a tremendous waste of money for me as a realtor and I will never use them again.

Tip for consumers:
I was assured by the sales agent that I would be reimbursed if the product did not perform as expected. He told me I had no risk. That was not true. Once I signed up, he stopped answering emails and the people who reach out to me simply read a script and did nothing to rectify the situation.

Products used:
Lead service

Service
Value
Quality
Thumbnail of user lisaw3410
1 review
1 helpful vote
October 3rd, 2023

Anyone who can click a button will count as a lead. You will get tons of leads for the least expensive listing in your area, which will typically be an old mobile home on leased land which isn't even actual real estate and almost impossible to finance. It won't matter though, because the "lead" is usually a bogus number and/or email, or they don't answer, or they tell you their credit score is 420 but they really want you to help them. When my year was up (don't think I wasn't counting the days!) Realtor.com sent me an email that for some reason went into my Spam folder, saying I would be automatically charged and re-upped for another period of time if they didn't hear from me in a matter of days. Imagine how surprised I was to see another $480 charge on my CC statement! It took hours of time and trouble with both the bank and Realtor to get the charges reversed.

Products used:
Leads

Service
Value
Quality
Thumbnail of user susann1313
3 reviews
4 helpful votes
August 19th, 2023

Rhonda Tipton worst realtor to use from a distance. She never had our back. Seller and her lied to us right up to the end. When we finally got to the house she never had the sellers hold up to their promise. She never even met us at the house when we got here. She knew she screw us over. Cost us thousands of dollars in repairs. Shameful. Be careful shes as sweet as pie Dont fall for it.

Thumbnail of user thomasf1640
1 review
2 helpful votes
January 15th, 2023

We reduced the price of our house yesterday substantially. It is the weekend and were hoping for all the exposure we could get to sell our home asap.
Realtor.com advertises that it updates every 15 minutes. We reduced the price almost 24 hours ago, other real estate companies have posted the reduced price but not realtor.com. Don't claim that you update every 15 minutes when you do not follow through.

Thumbnail of user torid29
1 review
7 helpful votes
October 26th, 2021
Verified purchase

They are the worst of the worst. I can't believe I gave them over 900 dollars and they won't return a call. The Leads are crap and the address and numbers are no good. I am paying that much for 10-12 leads. Calling my credit card company since I have not response from them in 7 days on one issue and 19 days on another. If I treated my customers like you treated me I would be ashamed of my self and anyone who choose to work here.

Thumbnail of user henryg618
1 review
0 helpful votes
August 5th, 2023

I emailed them regarding a property and received a call from someone foreign ended conversation when they asked me too many personal questions in addition they were not responding to the property I was interested in. Replied to another ad received text message I asked for email address was told to call when I sent another text it failed? Replied to several other listings not ONE response? Very strange considering I explained to them I was preapproved by the VA?

Products used:
nothing yet

Thumbnail of user javierc228
3 reviews
2 helpful votes
April 25th, 2022

There are many people who are dedicated to stealing and defrauding small companies across the country using false information like these people. They call you and offer you business opportunities in the real estate market and property cleaning after construction. I am a realtor and company owner in South Florida with over 5 years of experience and I advise you to take a minute of your valuable time and report these people to your local police or directly to the FBI in your area. Provide phone numbers and emails where we are scammers contact you

Service
Value
Quality
Thumbnail of user rebeccam884
2 reviews
0 helpful votes
July 10th, 2020

I was looking online for homes and, of course, had to enter email and phone number. Before I knew it a guy calls and connected me with a Sheila in SC that told me I couldn't afford anything I was looking for. She was very rude and could care less about what I was looking for. Then I get an anonymous text from a SC number, looked it up, and it belongs to Sheila, that I am assuming she meant for it to go to the guy that first talked to me, who knows, but it says, "She can't afford what she thought she could buy." I just think she was completely rude and absolutely no help whatsoever. I'm sure if I was rich enough she'd have treated me nicer. Done!

Thumbnail of user bellal46
1 review
20 helpful votes
November 11th, 2020

Realtor.com has earned its reputation by far as one of the worst companies on search engine websites. I make sure my clients are fully aware this company is not one to trust. If you can avoid any communication with the company oh wait they do that when you need their assistance with your own business. Talk about a waste of valuable time. Something this business doesn't understand. I stand by my experience with the worst of the worst.

Thumbnail of user florindaf
1 review
0 helpful votes
February 28th, 2021

Especially GRAZIANO TASSONE PRESIDENT/BROKER 3 TASSONE COURT Fishkill, NY

This very sad but it's very true. All real states in Duchess County. No Communication unless you flash money in their faces. Agents pressures you into renting or buying a home they dont care if it's a mistake in buyer part as long has their commission falls threw. They don't offer any guidance at all. To many wishy-washy people in real state. I think it's because to many people are going for real state licenses that shouldn't be. Their just plain arrogant, condescending and rude. I have gotten no ware for last couple of years no help at all.
This is a problem because its every agent and real state so what do I need to do, well need to stop wasting my time. But mean while how do I find a apartment that's going to be suitable for me and my German Shepard. Way to many bad agents out their. Am poor don't have enough money to flash in their faces. So, guess am stuck. I already had a bad experience with a really bad agent took three thousand dollars from me never moved into apartment. We all deserve good agents who will confidently advise us help us find a place to live. Are real state businesses only for the rich only for people who have a lot of money? I am not impressed at all with any of them. Where can I go for help now to find an apartment?

Service
Value
Quality
Thumbnail of user aamzy1026
1 review
1 helpful vote
May 20th, 2023

Searched for a rental property in my area. Realtor.com advertised what looked like the perfect fit. Sent email inquiry and received robo response that the agent would contact me. After 2 weeks without contact and another inquiry, the property is still listed. I have driven by and it is as advertised on the site. Seems to me the owner of this property who wants it rented is waisting their money. If it is rented, take it down or if it is available, respond to inquires.

Thumbnail of user jeanm509
1 review
0 helpful votes
June 17th, 2020

I was looking for at least three months on homes through realtor.com, that said for sale, listed 3 hrs 20 hrs ago so forth. Each time I found a home I would contact a realtor in connection to it or call. Each time, oh the house is still available when do you want to see it? We set a time normally for the same day. SOOOO about, either an hour later OR right before we are set to leave, we get a call from the realtor. Each time they say, the house JUST went under contract so we have to cancel the showing. I can show some we have available. Normally way more than I m looking at in price. So I got smart, or so I thought. I waited on a house we really liked, ready to make an offer even, for about four days. OK, fourth day still for sale. We called set an appointment to go see it, AND OF COURSE, Oh sorry it JUST went into contract. I have some you may like. I'll send a list. BSBSBS! This is like 2-3 times a week this has happened. AT first I thought things are just selling fast, reason I waited on this last one to see if was a slow mover. So I am done with the fraud, the fake listings, the fake realtors, the fake everything. I am going to go FSBO!

Thumbnail of user rosalies79
1 review
0 helpful votes
October 3rd, 2022

I've been in the real estate industry for 17 years and know how to convert real leads. The monthly leads that Realtor.com charges agents for on a monthly basis are usually not buyers or sellers! 90% or more are folks "online" wanting to just ask questions and not looking to buy at all. Fake phone numbers and email addresses, or just wanting to mention how they don't like the photos the listing agent took. Really look into how they obtain leads before purchasing them.

Tip for consumers:
Change the action button to "Need an Agent to help buy or sell?" or click button "Realtor to help me buy or sell". Not , "more information"

Products used:
Monthly zip code, Connections plus

Service
Value
Quality

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Company Representative

Thumbnail of user suzanneh51
Suzanne H.
Director of Social Media Marketing
Typically does not respond to reviews

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