ReadyRefresh

These people are a joke... set up a 10 hour delivery time for a new setup and they never showed up... no call. No anything. Contacted customer service and they said ya it happens. Sorry... like really? I would never in a million years give a single penny to these clowns

I would not recommend this service. Customer service is based in the Phillipines. Which half the people answering the phones can't speak clear English. I have been on the phone for over 90 mins trying to resolve a billing issue. I hung up and called what I thought was the corporate number but, of course I got sent back to the Phillipines for another 45 mins and counting. They don't even deserve one start for their customer service.

Every month they reschedule my delivery date at least three times. For July 2022, they rescheduled three times and never delivered in the end. There was no warning, no text confirmation — nothing. And you can't get anyone on the phone. ReadyRefresh is the worst in customer service that I ever dealt with in years!

We have been using them for years and its been great but the past 3 months they have delivered incomplete orders yet they don't refund the money. When I contacted them (by email of course) and told them our deliveries were incomplete, they sent back that my delivery instructions have been noted. They never mentioned compensating for the incomplete orders. They are just taking the money and running. When I told them this, they sent the same email stating that my delivery instructions have been noted. I have been trying to cancel our other deliveries but the computer won't let me. There is no way to get in touch with them except through email. I guess I will have to stop my credit card and refuse deliveries.

This is, by far, one of the worse companies I have ever dealt with! I have been trying to get in touch with them for months. I've been on hold for hours and still have not been able to reach a live person. I emailed them twice and after waiting for a response for weeks, I was told to call the company!
I received an order of six 5 gallon jugs of water and every jug tasted like mold. I had to dump all of them. The company makes it nearly impossible to cancel your account and it has been impossible for me to reach anyone to get a refund for the foul water or to have someone pick up the jugs that have been sitting on my deck for months! I am extremely frustrated with this company and would never recommend them to anyone.

ReadyRefresh is the worst! Since day 1! They delivered the wrong equipment and doubled my water order and charged twice. When I tried to call customer service, no response. Constantly rescheduling my monthly delivery and we're left rationing our water supply until the next delivery. Then when I finally have had enough and cancelled the account they still charged my account for a delivery I didn't receive, plus a $52 refurbishing fee for the equipment. Six months and I spent $500 on water. This is ridiculous! Don't do it!

I had a delivery of 4 cases of Poland Spring water schedule for delivery on Friday. Out of nowhere; delivery changed to Saturday with no reason why. I waited all Saturday morning for them but nothing til I got a text saying it was "delivered". Delivery guy did not ring the bell or call my cell per instructions. He just left 5 cases of Poland Spring water blocking my front door(definitely a fire hazard). I had to use the basement side door to move them out the way. At 5PM, I received a random bill for $19.05 realizing it was for the extra case they left there for no reason. Talking to a support agent has been completely useless(on Monday since they have no support on the weekend). Driver probably did it on purpose to get more money out of me but now this will be the last time I am using or paying for ReadyRefresh.

I can't even give them one star. They are the worst delivery company I've ever dealt with. I had to close my account because I found myself buying water from BJ's because I was getting my deliveries late. Today the 17th of August they were supposed to pick up the empty bottles that belong to them and they are not here yet. Time frame they gave me is 8:55am to 12:55pm. They can't even do that right. They are terrible. They haven't given me my refund cause they haven't picked up their bottles.

Hello: I have been a customer with Deer Park Spring Water since 2000 and truly like and respected the company and services. Since Deer Park has been with Nestle's Ready Refresh the services is very unsatisfactory. They now charge $6.95 for delivery and $5.00 for rental fee which is horrible since the company is a multi billion-dollar industry that services corporate, government, private sector businesses around the world. Residential customers should not be charged theses services because we are just a dot on the paper. This company owns the the chocolate we eat and the coco we put in our milk along with other products we consume or use on a daily basics. I am going to be discontinuing my account with the company and just purchase the water in the grocery stores where you can purchase the items cheaper. Not happy at all with the company and decided to contact the CEO. Blessing to you all.

I've had the best experience with ready fresh. I've had them a little over a year and a half and it's just been great. It's been really hot lately, so I had to schedule my drop off sooner since we had no water left. It all worked great. We also really appreciate the deliveryman Edgar from the chatsworth location he puts the bottles where they need to be. Thank you for for great customer service.The Ruiz Family

I have been using ReadyRefresh Spring Water delivery for years. Out of all the bitter and sweet events, this picture is worth sharing, a good event. The delivery driver's name is Steven. See the attached photo. This is how he lined up the water bottles in my garage. I have never seen this happen before. Keep up the good work Steven! Ray

DO NOT use ReadyRefresh! They lie and say delivery is made when it hasn't been made. Customer service is the worse hands down. Disrespectful, patronizing and rude. Wait time is long and sometimes you can't even get a live person. They don't even deserve the 1 star. The absolute worse experience ever. Go ahead and get Primo, or the countertop dispenser from Amazon. Save yourself money and headache.

It started in January with the first missed delivery. Then in February I didn't get part of the order. Now they just delivered FOUR cases of distilled water that I didn't want. Their customer service sucks. I'm not going to pay and see if I get any response to that. Oh, and I can't even delete the autopay option which also sucks. Never deal with this company again.

They charged me on 11/24 when there was no delivery and no request for delivery. I do not have a planned delivery until 12/15. This is the third time Ready Refresh charges me for a day there is no delivery and they send me a message "Your delivery has been made". When you call or email them there is no response. The customer service is non existent. I am cancelling today and will never order from them again.

Upon closing my account I was charged 160$. I have been calling 3 months to get refund. Every time I call they have no idea about my previous calls, sent refund couple times, issued a check couple time which I never received. Horrible customer service, I would not recommend this service to anyone.

Delivery confirmed. On delivery date truck sat in front of my home. I came outside, heard shuffling in truck, thinking driver was getting my boxes. Next thing I see truck driving away? I contacted company was told deliver6 was going to be extended. Then I get into website and it says order canceled. Out of stock? Will not order again. I emailed, no response twice!